"Delivery service phoned ahead as promised. However, they only sent one driver to handle 145 lbs.. Also we paid the extra fee for inside delivery, but the one driver tried to get away with curbside/garage drop."
"friendly staff and delivered products at a fair price. Issues with the delivery truck, but that was not their issue. Also, easy return policy as I bought a kit that I did not need. Would use and recommend again!"
"The delivery was delayed. Their warehouse was closed for a very long time due to holidays. So we had to wait for a very long time! About 22 days!"
“Hi Scott,
Thank you for your recent purchase from Alpine Home Air Products and for your review - we appreciate your feedback. I am sorry to hear that you experienced a delay with your order. I have reviewed the information on your order and did see a slight delay while we were verifying the products and the shipping and billing information. When the billing and shipping addresses are different, especially if the order is shipping to a different state than the billing address, we do need to perform additional verification. This is not only for our protection but also to protect consumers from any possible fraud. I apologize for any inconvenience this may have caused you but this is a necessary step. I do see here that your estimated delivery date is approaching, and it will be 13 days from the date your order was placed. I have been unable to find a 22-day delay. If there is any additional information you can provide regarding an extended 22-day delay, please let us know and we will be happy to review. If you have any additional questions or require any further assistance, please reach out to our customer solutions team. We are available M-F 8am-6pm and Saturday 9am-2pm CST at 800-865-5931 and will be happy to assist.
Thank you,
Dan
Customer Experience
Alpine Home Air Products”
"They are always very helpful and if you miss something or don't order the right part they call and help you. Great."
"I love your product this is the 2nd one I’ve bought and I recommend you to all my friends that asks ! Ordering is easy ! No sales tax, free shipping ! Perfect ! Thank you"
"Received my furnace significantly quicker than expected. The shipping company used was prompt and communicated very well. Not a single scratch on my product."
"I had made a mistake on my order as far as duct size I ordered large chassis to round duct adapter and the ducts to go with it... I didn't catch that I had ordered one wrong diameter but they did. They Called me and asked if I meant to order the 16in diameter instead of the 14in I ordered. I received the unit and the rest of the order palletized and shrink wrapped a week sooner than I was expecting. I was so happy with the product and service when It came time to repair or replace my mom's old heater I didn't think twice I bought a new one from alpine home air. I placed my order and the very next day they called me to thank me for being a repeat customer and to ask if I had any questions or concerns about the heater or installation. For any future heating and cooling systems I won't hesitate to order from alpine home air."
"They have come through every time I've ordered. Follow up service is excellent."
"It was what I needed at the best price in the shortest delivery time."
"Thanks for the fast service "
"I ordered a complete system and everything arrived as expected. It was packaged well and even though the truck delivery were not the kindest on the package it arrived with no damage. The installation went well with no unexpected surprises and the system is working well and is very quiet. I am pleased with the whole experience. I am a certified A/C tech so I know the procedure and there were no leaks, the pressures were good with the already installed pre-charge. I would recommend this company and it products anytime."
"Ordered a high efficiency gas furnace. It arrived extremely quickly. Very pleased "
"Came when stated as promised."
"My order was complete, undamaged, and promptly delivered and this during the Holiday season."
"Excellent product, deliver, and manuals!"
A rep from Alpine Home Air Products, alpinehomeair, has responded:
“Hi Peter,
Thank you for your recent purchase from Alpine Home Air Products and for your review - we appreciate your feedback. I am sorry to hear that you experienced some issues with your delivery. If you did not receive any of the services that you requested please let us know as soon as possible. Also, if you have any questions or require any additional assistance please reach out to our customer solutions team. We are available M-F 8am-6pm and Saturday 9am-2pm CST at 800-865-5931 and will be happy to assist.
Thank you,
Dan
Customer Experience
Alpine Home Air Products”