"Bottom line is this unit is promoted as being able to heat as a heat pump down to 24 degrees before switching over to heat strips. I called Amana for warranty service 3 days after I installed the unit thinking something was wrong since all it did was run off the heat strips. Tech tells me that the heat pump for heating switches to heat strip at 45 degrees. Amana specs sheets say heat pump works down to 24 degrees.
My average temp in my area is 47 in December and January and it was 47 yesterday.... no heat pump. What a joke this unit is. I emailed both Amana and Alpine with no response from either.
https://www.amana-ptac.com/pdfviewer.aspx?pdfurl=docs/librariesprovider4/default-document-library/mc-dptac.pdf?view=true
page 5, 7, 9, 10 state 24 degrees for electric heat with heat pump for those models. the model I ordered is on page 13 and note 5 says 24 degrees.
I would give you guys 10 stars for ease of ordering, and how quick it was delivered! "
"This was a very simple and easy process. Buying the unit from Alpine Air and installing myself saved me over $2500.00 Thanks Alpine!!"
"Ordered a triple ductless mini split system and installed myself, hiring a pro to check for leaks and start it up. It works great. Now I have ordered and received a 5 head system to finish off the rest of my house which I am in the process of installing. I've called a half dozen times for technical service and have spoken to someone quickly and they have answered my questions and/or resolved my issue each time. I'm satisfied. The system I have running works very well on heat. I'm sure it will cool well too when the time comes. Very quiet. "
"Took days from ordering to delivery...very satisfied. ."
"I did not ask for fast delivery but the product was delivered within 24 hours of placing the order"
"Alpine Home was fast. My order did include one item I was not able to find anywhere else. I am very happy!"
"Super fast delivery. Should tell the customer that the delivery truck isn't allowed to bring a 250 pound furnace in the house. They can only drop it in the driveway! Crazy when it's a single woman alone at delivery time!!!!"
"Shipped over night They called to see if I needed hookups. and had the correct measurements."
"Great!!!!!!!!!!!!!!!!!!!!!!"
"After placing my order I got a call the next thanking me for my order and the rep told me if I had any trouble installing or if I had any questions to give them a call. Now that’s service. Not like some places that just forgets about you after you’ve done business with them."
"Easy and quick -just what we needed"
"Haven’t installed yet but staff and shipping were great. Everything came in excellent shape, as far as I can tell. "
"Excellent product and customer support"
"My experience was great, and I would recommend seller to anyone looking to purchase a rinnai here "
"Delivery time for regular surface mail was 3 days. The filter seams to work properly."
A rep from Alpine Home Air Products, alpinehomeair, has responded:
“Hi Jeffrey,
Thank you for your purchase from Alpine Home Air Products and for your review - we appreciate your feedback. I am sorry to hear that you experienced issues with your Amana PTAC unit. After reviewing the product on the order, I was unable to find where it is advertised at operating down to 24°. Amana PTAC heat pumps will only operate down to roughly 45°and to my knowledge should have been operating at 47°. I did speak with our technical department and they suggested working with Amana since Amana would be able to provide the best information about their unit and offer a resolution. If you do have any further questions or wish to speak to our technical support team, we are available M-F 8am-6pm and Saturday 9am -2pm CST at 800-865-5931 and will be happy to assist any way that we can.
Thank you,
Dan
Customer Experience
Alpine Home Air Products”