"Wrong heater sent. Delivery not as requested. And vey rude representatives. Not helpful at all. Was told by representative that it wasn't the first time that this had happened. Would never use this company and would not recommend them to anyone else."
"Furnace arrived very soon after ordering it. Everything was well packaged and without blemish. I am still awaiting the local gas company to do the LP conversion and line hookup though and has nothing to do with Alpine or it's service and support staff. "
"My new furnace arrived in great time and with everything I ordered. Will definitely be doing business here again."
"Buying the unit and verifing the capacity matched my old unit was very simple with the help of your staff. I opted for the option of having your company locate a local installer for my unit and as of yet, I have had no calls from any heating and aircondition companies. It has been one week since delivery and I am hopeful that I will receive a call before the warrenty is voided."
"Service and product quality is awesome"
"Alpine Home Air delivered a great product at an affordable price to my front door. The website is easy to navigate and contains everything you need to get your project done. Thank You Alpine Home Air..!!"
"Seamless purchase and timely delivery. Good transaction. "
"When I ordered it on line it said in Stock. Two weeks later I called to see where it was an I was told it was on back order. Not happy. I cancelled my order "
“Hi Sandy,
Thank you for your recent purchase from Alpine Home Air Products and for your review - we appreciate your feedback. I am sorry to hear the product you ordered was on back order. I understand it did show in stock when you placed your order however, upon further review, we only had 1 in stock and another order was placed at almost the same time as yours. Unfortunately, the other order was sent through the system first so the product was committed to the other order. This type of situation occurs very rarely and I apologize for any inconvenience this has caused. If you have any other questions or require additional assistance please let us know. Our customer solutions team is available is M-F 7am-7pm and Saturday 9am-2pm CST at 800-865-5931 and we will be happy to assist.
Thank you,
Dan
Customer Experience
Alpine Home Air Products”
"Found them online, had the exact product I needed, shipped right to me."
"was concerned about plug, called and he said to plum her in..and it worked great. thanks"
"Product was exact replacement and high quality. Very minimum install time and very quiet operation."
"item was shipped timely and in good condition"
"From selling to install great service"
"The thermostat I ordered arrived and works well."
"Absolutely fast customer service, almost immediate shipping, and great products. All at a great price!"
A rep from Alpine Home Air Products, alpinehomeair, has responded:
“Hi Violet,
Thank you for your recent purchase from Alpine Home Air Products and for your review - we appreciate your feedback. I am sorry to hear that you received the incorrect equipment. I understand you needed a natural gas heater but an LP heater was sent instead. I have reviewed your order and do see that the LP model was ordered. Fortunately, there is an easy solution for this issue. Williams offers a LP to Natural Gas conversion kit (Williams 8952) that will allow the heater to operate with the correct fuel type for your application. I do see that we have sent a quote for the conversion kit and we will be happy to see what options we have to possibly expedite this process and have the kit sent you as soon as possible. I apologize that you encountered rude representatives when you called in. We are currently reviewing the calls and will be sure to address this with our customer solutions team to make sure every one of our customers are treated with respect. If you would like to discuss the options to get the conversion kit or have any other questions please let us know. Our customer solutions team is available M-F 7am-7pm and Saturday 9am-2pm CST at 800-865-5931 and we are happy to assist.
Thank you,
Dan
Customer Experience
Alpine Home Air Products”