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Product & services pricing
4.11/5
Chance of future purchase:
4.13/5
Shipping & packaging:
4.13/5
Customer service:
3.98/5
Return/Replacement policy:
3.75/5

Verified
5/5

2018-11-29

Stop the Shock.

"Found what I needed easy to replace and so far so good."

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Verified
5/5

2018-11-29

Goodman Furnace

" Quick, easy navigation of web site with follow up emails from Alpine. Needed help with shipper, called and a very polite young lady named Jacklyn helped me set up my delivery appointment.
Would recommend Alpine to anyone!
"


Verified
5/5

2018-11-28

Fantastic customer service and fast shipping.

"Very experienced and knowledgeable staff! "


Verified
4/5

2018-11-28

Furnace

"One phone call one email go"

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Verified
5/5

2018-11-28

16x24 Filter Box

"Quality product, delivered on schedule, user friendly web site."


Verified
5/5

2014-11-16

Great service

"Easy online ordering. Reasonable price on the part I needed. Prompt shipping and delivery. Thank you."

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Verified
5/5

2018-11-26

MS Handyman

"Very satisfied with Alpine and their products."

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Verified
1/5

2018-11-26

Horrible Service!!

"We ordered a part, confirmed that it was in stock with a sales representative, paid over $300 for overnight shipping only to wait all day for the part that never showed!!! I called back at 5pm on the day it was supposed to be delivered and was told the part is not in stock, they are sorry. Needless to say I was furious as it cost us a job with a valuable customer..."

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Rep reply posted 2018-11-26
A rep from Alpine Home Air Products, alpinehomeair, has responded:

“Hi Fred,
Thank you for your review - we appreciate your feedback. I am sorry that you were given incorrect information regarding availability at the time of purchase. After reviewing your order I do not see a call on record with a sales consultant or history of a quote being sent to you. In the event that you spoke with a sales consultant, it is possible that the item was in stock at that time but due to another order being placed and approved in between the time you spoke to someone and when you placed the order it would mean the item would be on backorder. This is a rare occurrence but it can happen with items that we only carry a limited inventory on such as the Spacepak air handlers. I apologize for any inconvenience this may have caused. If you have any other questions or require any additional assistance please let us know. Our customer solutions team is available M-F 7am-7pm and Saturday 9am-2pm CST at 800-865-5931 and they will be happy to assist.

Thank you,
Dan

Customer Experience
Alpine Home Air Products”


Verified
4/5

2018-11-26

Shipment Incomplete

"Shipment was incomplete however Alpine working with Shipper to resolve. Currently waiting on part."


Rep reply posted 2018-11-26
A rep from Alpine Home Air Products, alpinehomeair, has responded:

“Hi Robert,
Thank you for your recent purchase from Alpine Home Air Products and for your review - we appreciate your feedback. I am sorry to hear that you were missing an item from your shipment. We are currently working with the carrier to see if they are able to find the missing item on their dock to deliver. If they are unable to find the item we will ship out a replacement. You can expect an update from our customer solutions team shortly. In the meantime, if you have any questions or require any additional assistance please let us know. Our customer solutions team is available M-F 7am-7pm and Saturday 9am-2pm CST at 800-865-5931 and will be happy to assist.

Thank you,
Dan

Customer Experience
Alpine Home Air Products”


Verified
4/5

2018-11-25

All in all pretty good

"Pros: Shipped Promptly, name brand at great price, service emailed me warranty, install and user guides for all products ordered before they arrived.

Cons: Received wrong warranty guide (correct model in address but actual .pdf was for other models), emailed duplicate warranty and install guides, received annoying daily email reminders that my quote had been saved while I was waiting before ordering to fill out paperwork with my county inspector. I feel like Alpine is a very big company that can't keep track of the details of individual orders. So far this is only an annoyance but it causes me to feel that this isn't a customer service oriented company. Kind of the Wal-mart of furnace suppliers.

Still haven't installed the unit so unable to comment on how well it works or certainly on long term quality.
"

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Rep reply posted 2018-11-26
A rep from Alpine Home Air Products, alpinehomeair, has responded:

“Hi David,
Thank you for your recent purchase from Alpine Home Air Products and for your review - we appreciate your feedback. I apologize for the incorrect warranty and install guides that you were sent. I am sorry if this caused any confusion. The warranty registration process is the same for all Goodman equipment and can be completed on the Goodman website: www.goodmanmfg.com and click the product registration link located on the menu at the top of the web page. I am also sorry to hear that the reminder emails became an annoyance. The quotes will lock a price for 30 days and after that 30 day period your order can become subject to any price changes that occurred after the original quote was sent. We send these emails as an attempt to make sure you are locking in your order and getting the best price possible. Please let us know if you have any other questions or require any additional assistance. Our customer solutions team is available M-F 7am-7pm and Saturday 9am-2pm CST at 800-865-5931 and will be happy to assist.

Thank you,
Dan”


Verified
5/5

2018-11-25

Humidistat worked as advertised and was delivered fast

"Excellent product easy to install"


Verified
5/5

2018-11-24

unit works perfect.

"I purchased the aprilaire 500, it works perfectly in my 1245 sq. ft. home. took me aprox 6 hours to install. install kit came with everything I needed to install, except I needed an extra elbow for the ductwork because of the way my furnace coil was installed. other then that, no problems!
"

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Verified
3/5

2018-11-24

Customer Service Poor

"Tried to talk to tech support 3 times and was rerouted back to operator 3 times. Tech support called at 7:30pm and was no help at all."


Rep reply posted 2018-11-26
A rep from Alpine Home Air Products, alpinehomeair, has responded:

“Hi Peter,
Thank you for your recent purchase from Alpine Home Air Products and for your review - we appreciate your feedback. I apologize for the difficulty you experienced getting through to our technical support. Due to very high call volumes there were extended hold times and in those instances it will bounce the call back to an operator. I am sorry to hear that when you did speak to our technical support staff they were unable to assist. I see that based on the information you were able to provide you have a system that we do not generally work with which is why we would be unable to go into detail and directed you to your installer and manufacturer of the equipment you currently have in place for additional assistance. I do see that this is set up to be returned to our warehouse at which time you will be credited. Please let us know if you have any additional questions. Our customer solutions team is available M-F 7am-7pm and Saturday 9am-2pm CST at 800-865-5931 and will be happy to assist.

Thank you,
Dan

Customer Experience
Alpine Home Air Products”


Verified
5/5

2018-11-24

great company to do business with!

"By far the best company I deal with for my rental property needs. I have told other people about them as well and they are just as impressed as I am."

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Verified
5/5

2018-11-24

Excellent customer service

"Excellent customer service "

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