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Product & services pricing
4.12/5
Chance of future purchase:
4.14/5
Shipping & packaging:
4.14/5
Customer service:
3.99/5
Return/Replacement policy:
3.77/5

Verified
5/5

2018-11-16

Excellent Service

"Ordered a replacement PTAC heat pump for my large sunroom. Website was very helpful in selecting the correct size unit. Ordering was easy, delivery was prompt, and the Alpine technician followed up to assist if I had questions. I would definitely use them again! "

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Verified
5/5

2018-11-16

nice to deal with

"American people you talk to that's very nice you can understand them. They was real helpful and took care of the problem. Thank you"


Verified
5/5

2018-11-14

mpd

"Everything went very well period"


Verified
5/5

2018-11-13

Outstanding folks, great systems and great products.

"Alpine made this process a breeze. I love the new Goodman high efficiency unit. Its 2 Stage Cool and 2 Stage Heat and we added a 8kW heat pack for emergency heat.

Procured a new Honeywell thermostat and its perfect for this equipment.

Take Care and Good Luck!
Vince
"


Verified
5/5

2018-11-12

Easy replacement for home owner

"It's nice to have even heat."

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Verified
5/5

2018-11-12

Quick service

"Quick service, quick reply to my question. "


Verified
5/5

2018-11-12

Alpine Air 96% efficient Propane Furnace for Workshop

"I purchased a Goodman GMSS960804CN Furnace with LPG Propane conversion kit for my workshop. The unit was very smartly packed and placed on a sturdy pallet. The pricing was good and the documentation was very thorough. I was able to install and get the unit functional within one try. I would definitely buy again from Alpine Home Air."

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Verified
5/5

2018-11-10

Excellent

"It was great, my product was easy to put together, and working great"

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Verified
4/5

2018-11-10

Good range of products

"Had to go with a 5” system so I was able to get all my register boots here. However they didn’t have 5” flex elbows or tees. Shipping was absurdly high for one large sized, easily handable, box containing 4 reg boots. Over 40 dollars. Weighed very little. "


Rep reply posted 2018-11-12
A rep from Alpine Home Air Products, alpinehomeair, has responded:

“Hi Brian,
Thank you for recent purchase and your review - we appreciate your feedback. I understand your frustration in regards to the shipping costs. We are reviewing the actual cost with UPS and if there is a difference we will be sure to credit your account at which time you will receive a follow up email. I am sorry to hear you were unable to find all of the ducting pieces you were searching for. While we do carry some ducting, our main focus equipment and commonly used accessories for the equipment. If you need any further assistance our customer solutions team can be reached at 800-865-5931 M-F 8am-5pm and Saturday 9am-2pm CST.

Thank you,
Dan

Customer Experience
Alpine Home Air Products”


Verified
5/5

2018-11-09

Good job!

"Very pleased. Everyone that we dealt with were very attentive and just seemed to really care about their job and it showed!"


Verified
5/5

2018-11-09

My Second Purchase

"Very happy with their service."

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Verified
5/5

2018-11-08

Fast response and delivery

"I placed my order and was contacted by customer service the following day. The furnace was delivered in the same week. "

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Verified
5/5

2018-11-08

Humidifier Control

" This was a direct April air replacement as advertised. Fair price. Easy to install. "


Verified
5/5

2018-11-07

Great HVAC store

"The perfect place for all of your HVAC needs. Site is easy to manage and products arrived in a timely manner."

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Verified
4/5

2018-11-07

EASY TO ORDER AND PRODUCT CAME QUICKLY

"Ordered on-line; straight forward and delivery came as expected"

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