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Product & services pricing
4.10/5
Chance of future purchase:
4.11/5
Shipping & packaging:
4.12/5
Customer service:
3.98/5
Return/Replacement policy:
3.75/5

Verified
5/5

2018-10-05

Perfect

" Hard to believe how fast and courteous these guys are. Two day delivery. Got a call asking If I had any questions. Also gave me some tips on installation and things to look for. These guys are good!"

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Verified
5/5

2018-10-03

Alpine Air was quick to ship and very helpful in the ordering process

"Friendly over the phone and verified proper equipment ordered. Shipping was quick. "


Verified
5/5

2018-10-02

Driver was helpful

"Shortly after I placed my order I was contacted by an actual human being who asked me if my purchase on the website went all and asked if I needed anything else.
When the furnace was dropped off it was raining and the driver was kind enough to place it in my garage even though I only opted for curbside delivery. I am quite pleased with my Alpine experience.
"


Verified
5/5

2018-10-02

Superior Customer Service

"I am a homeowner, not a contractor or professional HVAC technician. The product I purchased was easy to locate and order on Alpine's website. It appeared to be packed and shipped with care and was delivered rapidly. After I received it, I called Alpine for assistance regarding the installation of the product. The customer service representatives I spoke with were more than helpful and Alpine's technical support representative answered all of my questions and helped me to complete a successful installation. Needless to say, I will look to Alpine in the future for any HVAC products that I may need!"

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Verified
5/5

2018-10-02

Excellent Service

"After placing my order online, I received a follow-up call the next day. all of my Technical and warranty questions were answered thoroughly, and I received the furnace on time as promised"


Verified
5/5

2018-10-02

Great products and service

"Order a ductless mini-split heat pump from them. The call and customized my order to include a few items I had forgotten. They were great. And delivery came quickly. Their follow-up at every stage of the purchase and delivery was fantastic. They are the go-to people for the best equipment and service. "

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Verified
5/5

2018-10-01

Delivery of hard-to-find product at a decent price

"Thanks for making HVAC products which are difficult to find available to purchase in smaller quantities."

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Verified
5/5

2018-10-01

Excellent service! Knowledgable employees!

"Ordered the incorrect unit and was contacted immediately by a that assisted me in finding the correct unit for my HVAC needs! "

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Verified
5/5

2018-10-01

Very pleased

"Easy process from start to finish. Unit arrived on time and in good condition.
Overall I am very satisfied and I will order from Alpine again.
"


Verified
5/5

2018-09-29

Fast delivery, good price, great product, all necessary equipment and manuals arrived.

"Needed unit right away. Paid $80 for 3 day delivery. Everything went perfect, delivery as stated, product came in with everything needed, installation was a swap so done in 1 hour. I was told verbally that I could get it in 3 days and shipping was free, in actuality I had to pay $80. more to get 3 day delivery. However, I complained and a chat line person found an exact unit with no branding for -$200. so actually I came out ahead. I would recommend this vendor to anyone."


Verified
5/5

2018-09-28

Good company

"Ordered new furnace with cold air drop. Came when they said it would, nothing damaged, installed and working as it should. :-D "


Verified
5/5

2018-09-27

BlueRidge Mini-Split - Quality

"This is our 2nd BlueRidge Mini-split. We love them. They are quiet, efficient and cool super fast. Alpine customer service has been great to work with. Quick responses. Detailed answers. Highly recommend."

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Verified
5/5

2018-09-27

There wasn't a scratch on anything!

"The equipment arrived in very good condition and in a timely manner. All the parts were present and there wasn't a scratch on anything. "


Verified
5/5

2018-09-26

Great

"Great all around Servies and products. "


Verified
5/5

2018-09-26

Conversion kit

"Just had it installed today Great"