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Product & services pricing
4.26/5
Chance of future purchase:
4.31/5
Shipping & packaging:
4.25/5
Customer service:
4.27/5
Return/Replacement policy:
4.20/5

Verified
5/5

2018-08-07

Excellent company

"Order arrived promptly and complete"


Verified
5/5

2018-08-05

Good communication

"Rep called to explain the product i ordered and make sure I had what would be needed to install. Very straight forward delivery process"


Verified
5/5

2018-08-04

Product delivered as promised.

"So far so good. Scheduling installation for later this month."


Verified
5/5

2018-08-04

pleasure

"It is great I'm happy to have my air back in the heat it make a great source of pleasure"


Verified
5/5

2018-08-02

Replaced 2 ton AC

"Excellent service
Great prices
Friendly and helpful staff
Fast shipping
Great user friendly website with lots of useful information and how to videos etc.
I will reccomend Alpine and use them again.
"

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Verified
5/5

2018-08-01

Seamless

"Quick and easy. Product descriptions were thorough and helpful in deciding which unit to use. Installation guides appeared complete and knowledgeable. Ordering for Mom on other side of country. Couldn't have been easier to do. Contractor was satisfied with product as well."


Verified
3/5

2018-07-30

Great customer service

"Technical data that was sent ahead of unit called for wrong size overcurrent protection. When Alpine customer service was notified, they tracked down the issue and compensated me for the inconvenience. I couldn't be more satisfied."

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Rep reply posted 2018-08-01
A rep from Alpine Home Air Products, alpinehomeair, has responded:

“Hi Teresa,
Thank you for your recent purchase from Alpine Home Air Products and for your review - we appreciate your feedback. I am sorry to hear that the technical information for the unit you purchased was incorrect. Upon review of your order, I see we did issue a credit for the inconvenience and after speaking with Goodman, and finding out they made an unannounced change, we updated our website to display the correct information. Thank you for bringing this to our attention so that we could correct the information on our end! As a reminder, if you do have any technical questions please do not hesitate to give us a call, as we do provide unlimited free technical support. If you have any other questions or require any additional assistance please let us know. Our customer solutions team is available M-F 7am-7pm and Saturday 9am-2pm CST at 800-865-5931, and we will be happy to assist any way that we can.

Thank you,
Dan

Customer Experience
Alpine Home Air Products”


Verified
5/5

2018-07-31

Fast and easy

"Couldn’t find the wall heater I was looking for at Home Depot. Alpine offered it online for a fair price and was on my doorstep in just a few days. Box was in pristine condition and heater was undamaged in shipment. Alpine wanted about $40 more that Home Depot for the furnace blower so I purchased the blower from Home Depot. Otherwise thumbs up. "


Verified
5/5

2018-07-31

Great service

"Alpine has always delivered excellent products, I've purchased several ductless systems over last few years.
There technical department has always took care of any issues I have had in a timely fashion,I will continue to purchase from them in the future. I'm a 21 year HVAC technician, With that being said I feel confident to be able to offer and install the Blue ridge brand to my cilents.
"


Verified
5/5

2018-07-30

It is difficult to find such good service these days.

"They are very efficient and super quick with filling orders. Within a day I had a call from the freight company that they would be delivering my system.
Their tech support actually has people who know the product and can answer questions. In fact when I called with a question I received much more information than just the answer to my question. Such as do's and don't and helpful tips for installation.

I made a mistake with my initial order and needed to call them to order a different part number. I expected it to be a nightmare and delay delivery but they were very knowledgeable and professional and made the change without adding any delays.

So far I have been impressed with the construction and quality of the Blueridge products. I have not completed the installation yet so I cannot speak yet about their operation.
"

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Verified
5/5

2018-07-30

Great service!

"Buying an HVAC unit through Alpine Air was very easy, as they provide a list of accessories needed to comple the job. A representative called the following day to confirm what I ordered and ensure I didn't need a couple of items necessary for installation (I already had extra of those items at home). This was my second unit that I purchased frome Alpine Air. Great customer service!"

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Verified
5/5

2018-07-30

Easy order

"Website was very helpful, made unit easy to choose and order. Paid with PayPal. Unit arrived sooner than expected. Still waiting for local contractor to install so I will finish review after."


Verified
5/5

2018-07-28

3 Great Things About Alpine

"You can’t beat great customer service , best pricing and prompt delivery . I am a real investor and will be purchasing additional HVAC equipment from them in the future. "


Verified
5/5

2018-07-28

Extremely Fast Delivery

"Extremely fast delivery. They called the day after we placed the order to confirm that everything was as desired before shipping that afternoon. "

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Verified
5/5

2018-07-28

Home Heating

"The website is very easy and informative. Plenty of resources at the click of a button. Better prices than most other sources. I am very satisfied with Alpine Home Air Products. Thank you."

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