"Nice furnace delivered fast without any problems. Great job ! "
"The product arrived well and new, it was bigger than I thought. The packaging was well done and the product was intact. The only problem was that not all parts were enclosed and they needed to be purchased separately, I didn't know that when purchased and when the sales person contacted me and told me I needed extra parts I was a little disappointed, but the product was amazing."
"I’m a hvac buisness owner alpine home air is the best people I’ve ever dealt with they have all the bases covered and give you all the information you need and seem to truly care about your buisness thks"
"I ordered on line and received the central air unit a lot quicker then I expected which was great since my old unit has quit on me and I needed a cool house for my mother with her health issues. Thank you."
"I ordered a new furnace along with other needed materials and they arrived securely and on one pallet. Shipping was free and the price is right on the other items I purchased. Dayton freight did a superb job of delivering with a very friendly and courteous driver; give him a raise! All materials and parts recommended for my situation seem to be correct and fitting just fine. I will recommend and purchase from Alpine Home Air Products again in the future."
"Trying to cancel the order now. Has been two weeks and now saying another week until I receive it. I'm done waiting"
"The delivery service was fast and awesome! Only issue I had was the directions that came with the unit were not helpful at all. They were too confusing. I think they need to be made with step by step directions and maybe using more pictures. That way a person knows for sure if it is set up right. Other than that I was happy with the product! Customer Service is awesome!! They called me within 15 minutes of ordering my product making sure that is what I wanted! Thank you so much! "
"Ordered on Thursday installed a week later. Thanks"
"Recomended a contractor who really helped me out.
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"Said it would take over a week, took less than 4 days. Awesome!!"
"Quick shipping, helpful staff, great product, I will definitely use them again "
"I received the products quickly and in good shape, never had an issue yet with quality or shipping speed."
"Their sales and support team are great with fair pricing."
"Everything was just perfect, thank you very much"
"Would highly recommend this place."
A rep from Alpine Home Air Products, alpinehomeair, has responded:
“Hi Johnny,
Thank you for your recent purchase and for your review - we appreciate your feedback. I apologize for inconvenience you experienced and the long delay in delivery of your order. Due to manufacturer issues we experienced a delay in receiving the products which led to the delay in your order. I do see that your order was rerouted back and you were credited in full for the order. If you have any other questions or require any additional assistance please let us know. Our customer solutions team is available M-F 7am-7pm and Saturday 9am-2pm CST at 800-865-5931 and they will be happy to assist.
Thank you,
Dan
Customer Experience
Alpine Home Air Products”