"The order to ship time was outstanding."
"best price online and easy to order"
"They answer all my questions and give me all the info I needed for order "
"We are shipping our AC unit to Kauai from California and this is the 2nd time we purchased from Alpine. I highly recommend this company for both great products and excellent customer service."
"I’m a contractor in CA. I will never order my units from anywhere else. Thanks guys,"
"It was the most affordable furnace on the market for mobile home. The service is outstanding as well as the product."
"Order arrived promptly and complete"
"Rep called to explain the product i ordered and make sure I had what would be needed to install. Very straight forward delivery process"
"So far so good. Scheduling installation for later this month."
"It is great I'm happy to have my air back in the heat it make a great source of pleasure"
"Excellent service
Great prices
Friendly and helpful staff
Fast shipping
Great user friendly website with lots of useful information and how to videos etc.
I will reccomend Alpine and use them again."
"Quick and easy. Product descriptions were thorough and helpful in deciding which unit to use. Installation guides appeared complete and knowledgeable. Ordering for Mom on other side of country. Couldn't have been easier to do. Contractor was satisfied with product as well."
"Technical data that was sent ahead of unit called for wrong size overcurrent protection. When Alpine customer service was notified, they tracked down the issue and compensated me for the inconvenience. I couldn't be more satisfied."
"Couldn’t find the wall heater I was looking for at Home Depot. Alpine offered it online for a fair price and was on my doorstep in just a few days. Box was in pristine condition and heater was undamaged in shipment. Alpine wanted about $40 more that Home Depot for the furnace blower so I purchased the blower from Home Depot. Otherwise thumbs up. "
"Alpine has always delivered excellent products, I've purchased several ductless systems over last few years.
There technical department has always took care of any issues I have had in a timely fashion,I will continue to purchase from them in the future. I'm a 21 year HVAC technician, With that being said I feel confident to be able to offer and install the Blue ridge brand to my cilents."
A rep from Alpine Home Air Products, alpinehomeair, has responded:
“Hi Teresa,
Thank you for your recent purchase from Alpine Home Air Products and for your review - we appreciate your feedback. I am sorry to hear that the technical information for the unit you purchased was incorrect. Upon review of your order, I see we did issue a credit for the inconvenience and after speaking with Goodman, and finding out they made an unannounced change, we updated our website to display the correct information. Thank you for bringing this to our attention so that we could correct the information on our end! As a reminder, if you do have any technical questions please do not hesitate to give us a call, as we do provide unlimited free technical support. If you have any other questions or require any additional assistance please let us know. Our customer solutions team is available M-F 7am-7pm and Saturday 9am-2pm CST at 800-865-5931, and we will be happy to assist any way that we can.
Thank you,
Dan
Customer Experience
Alpine Home Air Products”