"Delivery was exceptional! The driver, R. Herman, was here on time and was professional yet friendly. I was amazed by his respect for our property. Where others have left ruts in the yard, he expertly maneuvered his semi through our small alley-like streets without disturbing even a single blade of grass. "
"Easy ordering process and quick delivery."
"Great price and fast delivery.
I love it.
It works great."
"Everyone was so helpful thank you"
"From the first day I called to receiving the furnace it was on time and just what I ordered thank you!"
"I received a excellent price for the heat pump that I purchased. In addition, I was also able to purchase all the accessories from your company."
"Charged for 2 day air, shipped ground. Said that refund was made for shipping after I threatened BBB....but refund never was given. Had to dispute charge through paypal in order to get refunded. Horrible seller and they are LIARS!"
"Sent all manuals and instructions great support staff and top notch products. "
"I called customer service and they were extremely knowledgeable on the accessories that went with what pieces and what systems, very very enjoyable and an affordable product as well. I will buy my next system from them also."
"Product was competitively priced, it arrived quickly and customer service was above and beyond."
"The Alpine Team was very helpful and Delivery was very fast. Thanks"
"I ordered at 3pm. My order was on the truck by 5, and made it to the terminal by morning. Amazing, fast service, great pricing, excellent customer service, and follow up too. I couldn’t be happier. "
"excellent service, thanks"
"Received unit as described, the packaging was way above standard. Service was excellent."
"Great on the delivery--got it right on time"
A rep from Alpine Home Air Products, alpinehomeair, has responded:
“Hi Bryan,
Thank you for recent purchase from Alpine Home Air Products and for your review - we appreciate your feedback. I apologize for the issues you experienced with the shipping method and then having the credit for shipping issued to you. The credit was issued immediately but due to a processing error in the system it did not post. I am sorry for any inconvenience this caused. I see that as soon as the error was reported, the credit was reissued to your PayPal account and has fully processed through. If you have any questions or need any further assistance please reach out to our customer solutions team, they are available M-F 7am-7pm and Saturdays 9am-2pm CST at 800-865-5931.
Thank you,
Dan
Customer Experience
Alpine Home Air Products”