"Great value fast service arrived on time with all parts in working order "
"2 A/C units delivered quickly, safely"
"Called to confirm order and give advice and details of shipping. Very nice people."
"ordered unit installed it and it works perfectly Much better than the one it replaced"
"They deliver the product on time actually it was a couple days early from what they estimated thank you very much"
"So helpful, they went the extra mile to meet my needs"
"Everything from getting a quote that included all required and suggested items for installation. Peter Hackman was awesome and answered all my questions prior to my purchase. I do recommend paying the special truck delivery, as the items all arrived wrapped in plastic and on a pallet. Weight was estimated at 120 pounds. Even though the web site said the delivery was to be delivered only to the end of the driveway closest to the street. The driver was kind and delivered it to the top of my driveway! I even received an email with a video on how to install and links for technical support and warranty information. The a/c has been installed and working as advertised. It is quite and gets the job done quickly. I did not get the heat only the a/c. Love it! Highly recommend this item, the delivery driver and the supplier. Everyone exceeded my expectations! Kudos!"
"Perfect install, no problem and easy to follow instructions!"
"Friendly phone service and fast shipping. Didn’t like that the furnace came without filter attachments, these I guess are sold separate. "
"We had a trained tech, installed A-coil line set and heat pump all new, well water was leaking down to where the wires where , the tech, checked to make sure the A coil was level again , then check drain pipe all clear , slowed the fan down did everything, well finally he figured it out A-coil up running working still water, there was a hair line crack in A-coil pan brought brand new from Alpine, well I sent a message to Alpine about I am not going to take it back out because of the cost and labor, the tech put PVC glue and it did fixed the problem for now,, I ask for only for a new A-coil, a pan for the A-coil or partcial refund due to accepting a defective part ,, so if I am force to replace the A-coil due to the PVC glue not holding they said send pictures the picture would not come out ,, of the hairline crack in pan, and I told them that, I didn't ask for the labor bill amount ,, Nichole from Alpine has not got back to me with nothing, I think that is very unfair to me ,,, check your parts good before installing them ,, we believe this part must have got the damage in shipping . very unhappy the company could see fit so we both would have been satisfied ,,,, would think twice before ordering from them again "
"beautiful deal. we will more equitment from Alpine Home Air Products"
"Fast shipping and easy insg"
"Great before and after customer service, I damaged parts during the install and the helpfully shipped me replacements and also gave advice on the install. Would recommend to anyone. "
"Order was easy to place and delivery was very prompt "
"The order to ship time was outstanding."
A rep from Alpine Home Air Products, alpinehomeair, has responded:
“Hi Patricia,
Thank you for your recent purchase from Alpine Home Air Products and for your review - we appreciate your feedback. I am sorry to hear you experienced some damage and were not satisfied with the results. I am happy to see that your technician was able to fix the issue. After a review of the order, we did send a request for digital photographs so we can assess the damage, once we have had a chance to review the damage we would then be able to offer a settlement or replacement to you, however, without the photographs we are unable to determine the best course of action. Our customer solutions team is available and happy to help with the next steps to best resolve this issue for you. If you have any other questions or require additional assistance our customer solutions team is available M-F 7am-7pm and Saturday 9am-2pm CST at 800-865-5931.
Thank you,
Dan
Customer Experience
Alpine Home Air Products”