"Good prices, super-fast shipping and expert installation advice. Who could ask for more?"
"The lost remote I ordered came in on time and in good shape. No shipping damage. "
"delivery no issues and east to install 5 hours and had AC running great"
"Good price, good product SUPERB customer service. "
"Item just as described and very fast delivery!"
"Ordered a Ptac unit. Got a courtesy call informing me it didn't include sleeve or drain kit (which I knew) and letting me add them to the order before it shipped if I wanted. It was unnecessary and they did not push. "
"Very Pleased with this company "
"Everything went well except in one area. Conversation with Nathan Jagitsch regarding the product went well. Conversation with the person who called to set up a good time for delivery went well. What didn't go well is in the 8:00 am - 8:00 pm 12 hr window, which is too large of a delivery window by the way because that is somebody's entire day and that is outrageous! With that said, as I was saying, in that 12 hr window I was told by the person who set up the delivery time that I would receive 1 hr notice before arrival and that did not happen. My delivery guy called me as he was already parked in front of my home so I didn't get any notice at all. It is very important that if the customer is told there will be a 1 hour notice that we actually get it because we may not be prepared for a call with no notice, we could still be sleep in bed, in the shower, not dressed, etc.. Also, we may not be home because we're expecting that 1 hour notice that will give us a chance to make it home in time for the delivery. Even though the delivery guy gave no notice as he should have, he did redeem himself by apologizing after I told him how important it is to give that 1 hour notice. I was actually in my pajamas when he called so I told him to wait while I threw on some clothes. Of course, if I would've rcvd my 1 hour notice I would've already been dressed. On a good note, delivery guy was very pleasant & patient as we opened each box & made sure all of the products were in good condition, meaning not cracked, chipped, broken or scratched. I am adding a room to my home which should be completed within 2 wks hopefully. Once the room is completed the mini split will be installed then I will be able to comment on how well it operates and I am hoping that it does operate well and there will be no problems. "
"Joseph spotted my original online order and called to tell me I would need more items for installation. He was patient, explained everything thoroughly and genuinely wanted me to have a positive experience. Subsequent calls were recognized by phone number and I was greeted warmly by whoever picked up the call. My unit was just installed. It is beautiful and should function perfectly."
"Very good service and price "
"Item was delivered promptly as described. "
"Quick Shipping and great price on the product. Description was accurate."
"Order arrive in time. Provide installation instructions and many aids"
"Received on time as promised and also received all information needed for installation and warranty via email. "
"Customer service was great people were very friendly and informative unfortunately I didn't receive the product when they said I would receive it probably no fault of Alpine but anyway great experience easy to talk to"