" Everything was delivered very promptly the install went very well so far everything is working beautifully hopefully it continues that way !!"
"7/03/17
The overall information to order the correct equipment was execellent. The service was very fast, the technician returned calls promply during the conversation period. I was able to order my air conditioner and condenser without a problem. What sold me the most with this company, was the honesty and pricing. I would recommend this company to anyone trying to save money. However, you must do your own research for the installation.
Thank you,
LW "
"I had a great experience with customer service, they were very helpful."
"Everything above this system is true. Great customer service, easy to install for a knowledgeable DIY er. Local HVAC was able to vacuum test and charge quickly, and once they're running they are SUPER quiet inside and outside Very satisfied customer. "
"They are great and prices great too"
"Happy with it so far. Fast delivery "
"The right products with an easy to navigate website. Super fast processing and professional shipping.
Couldn't ask for a better buying experience!"
"All went pretty good, but they need more business professionals by name that will complete your work. In my area Ace Heating & Cooling were great."
"These guys are great. Best service!"
"Ordered unit , was here in 4 days and running 2 days later ! "
"took my money fast enough.reicived no parts list or assembly instructions with stove.do not know if I received all the parts or how they are tobe assembled.after speaking with co. rep. I was eventualy biown off and told that the stove company was out of business and no paper work existed! I have not received any further contact from alpine!"
"We needed the unit fast as sleeping in Texas when it is 98 degs inside your house is not easy. They got the unit to us fast and exactly the way they said they would. "
"The final product is great, but it was a journey. Most local technicians wouldn't install units they didn't purchase and even the single contractor customer service at Blue Ridge referred me to had never installed this unit before. Once I convinced the local contractor to hook up the unit, it works great in the Texas heat. We're one day into its use. I would recommend that Bluerige contract local technicians with negotiated rates to provide for a better customer experience."
“Hello Kedric,
Thank you for your review. I am sorry to hear about the issues you had finding a contractor. It does sometimes take a bit more legwork to find an installer when you are not purchasing the products thru them - however most customers find the cost savings well worth the extra time. One way that we are able to keep our prices low is thru selling directly to the customer, and while we do have connections to contractors in some areas, we unfortunately do not currently have that service nationwide. We are working on it though!
I am very glad to hear that your Blueridge unit is keeping you cool in the Texas heat, we believe Blueridge is an excellent product and are proud to offer it exclusively. Please let us know if we can be of any further assistance, our customer solutions team is happy to help. They can be reached M-F 8am - 6pm and Sat 9am - 2pm CST at 1-800-865-5931.
Best Regards,
Margaret
Customer Experience Manager
Alpine Home Air Products”
"Everthing working and on time excellent "
"We haven't had the opportunity to install this unit. But the delivery was on time and delivered to the house. "
A rep from Alpine Home Air Products, alpinehomeair, has responded:
“Hello John,
Thank you for your review. I am so sorry to hear about the frustration which you experienced. I reviewed your order and see that you ordered one of the wood stoves on our site that is marked for "As Is Final Sale" at a steeply discounted cost due to liquidation of our stock. I do apologize for any confusion on this and the materials you found lacking, we do have the Installation and Operating Instructions on the product page under the Documents section, the link is below if you would like to reference:
https://www.alpinehomeair.com/viewproduct.cfm?productID=453072530
I believe this manual under the Documents section of the product page should have all the information which is needed for set up and installation. Unfortunately, due to the manufacturer no longer making these items, that is all the documentation we have available. Please let us know if we can be of any further assistance, and my sincere apologies again for any frustrations which you experienced!
Best Regards,
Margaret
Customer Experience Manager
Alpine Home Air Products”