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Product & services pricing
4.10/5
Chance of future purchase:
4.11/5
Shipping & packaging:
4.12/5
Customer service:
3.98/5
Return/Replacement policy:
3.75/5

Verified
5/5

2017-08-05

Well done

"All I can give are facts as I experienced, the prices were good, the website was easy to navigate, the service was fast in delivery of my unit to my house, the customer service and support was on point and professional aswell as the LTL company that delivered, truly how good business should be. Thank you from Nashville, Tn"

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Verified
5/5

2017-08-04

Excellency

"Order for my son. Installed and works like a charm. Very quiet! "


Verified
5/5

2017-08-03

on time

"Fine on time experience.. appropriate pricing.. many notices about delivery times.. seemingly fine product"

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Verified
3/5

2017-08-02

satisfied with product

"Good product. FYI: the option to have a professional contact you currently does not work in CT as of 8/1/17"


Rep reply posted 2017-08-02
A rep from Alpine Home Air Products, alpinehomeair, has responded:

“Hello Nicole,

Thank you for your review. It is wonderful to hear that your Blueridge mini-split system is working well, though I am sorry to hear that the professional installation request was not available in your area. While we do offer the link to request professional installation on our site, not all areas of the country have installers within our network. I have shared your feedback with our programming and product teams so they may ensure the link is working properly, as well as work to increase our coverage within CT.

Please let us know if we can be of any further assistance, our customer solutions team is happy to help. They can be reached M-F 8am - 6pm and Sat 9am - 2pm at 1-800-865-5931. Thank you again for your review, we appreciate your feedback and the opportunity to improve our customer experience!

Best Regards,
Margaret

Customer Experience Manager
Alpine Home Air Products”


Verified
5/5

2017-08-02

Great products

"The price is right, delivery went smooth, and the installation was a breeze. "

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Verified
5/5

2017-08-02

Great experience

"Never ordered an AC online. The sales people were very knowledgeable and helpful. The prices are great and delivery was really fast. Just great experience all around"


Verified
5/5

2017-08-01

30 year Ac cooling problem solved

"Fast delivery great service"


Verified
5/5

2017-07-31

Saving the day

"Our Carrier compressor coil BROKE and they have a terrible shipping policy that will leave me with no air conditioning for at least a couple of weeks. At least we have one really comfortable room now with my new Alpine Blueridge unit."


Verified
5/5

2017-07-31

First time

"First time and I am a believer! I worked with Bill and he was a wealth of information. He double checked on my entire system for compatibility and offered options. "

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Verified
5/5

2017-07-31

Excellent

"Awesome. I would by from them in a heartbeat. . No Taxes, No Shipping Costs. Great customer service. "


Verified
3/5

2017-07-31

Unit did not work.

"The Alpine part went very well. They shipped and delivered the unit very quickly. Only problem is that out of the box the unit did not cool. Installed on a Friday evening. Contacted Alpine on Saturday but they said that I would have to contact the warranty provider. Can't do that on a weekend so still not air. I believe a product should work out of the box or be replaced by the selling company."


Rep reply posted 2017-07-31
A rep from Alpine Home Air Products, alpinehomeair, has responded:

“Hello Wesley,

Thank you for your review. I am sorry to hear about the warranty issues which you are experiencing, I can understand your frustration. Unfortunately, it does occasionally happen that upon installation units need further technical troubleshooting. Depending on the manufacturer, we have different warranty procedures to follow based upon the manufacturer's warranty requirements. The manufacturer for your unit does require that all warranty processing goes directly thru them, which is why our technician directed you to them. In most cases, the issue is a simple mis-wiring of the unit which is easily fixed with troubleshooting.

Again, I am sorry that you are experiencing these frustrations and having to further troubleshoot the installation of your unit with the manufacturer directly. They do offer one of the best warranty programs on the market, though, and we have found them to be very easy for customers to work with. Please let us know if you have any issues with the warranty processing or if we can be of any further assistance, our customer solutions team is happy to help. They can be reached M-F 8am - 6pm and Sat 9am - 2pm CST at 1-800-865-5931.

Best Regards,
Margaret

Customer Experience Manager
Alpine Home Air Products”


Verified
5/5

2017-07-30

Extremely fast shipping.

"Perfect all the way around"


Verified
5/5

2017-07-30

+Happy customer.

"I'd been looking for a specific mini-split air conditioner for weeks and unable to find it anywhere ,I finally called Alpine to be put on a notification list when they became available. I was told that they had five and how many did I want? One I said and thank you!"


Verified
5/5

2017-07-29

Great service

"The order process was simple and the product arrived with out any damage."


Verified
5/5

2017-07-29

GREAT AND OUTSTANDING A+++++++++++++++++++++++++++++++

"ALPINE REP.WERE GREAT TO WORK WITH,KNOWLEDGE OUTSTANDING,WILL DO IT AGAIN, THANK YOU.JOHN"