"The product came in damaged. Contacted the company but have not heard from them. We had to move on to other options."
"Product is very good. The delivery and service were also very good. Delivery in 1 day. Driver was very courteous and helpful."
"Delivered as promised and was in excellent condition from the delivery service. Would highly recommend this company. We are also planning on buying the air conditioner unit in the spring to replace annmuch older version. Loved the price and the garrantee. "
"excellent service, speedy delivery and amazing products, I got a scratch and dent item, popped the dented panel out, straightened the coil up. I will be ordering more from Alpine for sure! thanks for a great experience! Cory Powell President/Powell Refrigeration Htg. & A.C. LLC "
"Had furnace to my house than a week."
"I have ordered before and get good products and fast delivery. However, the filter received was a different size than what I ordered. I ordered a 4 inch. Received a 3 Inch. The size was good for fitting in the slot. We will go ahead and use it. Thank You"
“Hello Bobby,
Thank you for your review, I am so sorry to hear about the incorrect filter size which you received! We certainly want to make sure you have the correct product for your application. I called and left you a voicemail with my direct extension so that we may resolve the issue for you. Please reach out to me during a time of your convenience, I am in office M-F 8:30am - 5:30pm CST.
Best Regards,
Margaret
Customer Experience Manager
Alpine Home Air Products”
"The shipping was super fast and everything was packaged very well.
I will definitely be a returning customer "
"After waiting 2 weeks I realized that the minisplit I ordered was supposed to be delivered a week ago, I called and they haven't even shipt it and after I called they said that it was because I asked if I could downgrade it, but they never answered or shipped my minisplit.. hope it gets here soon"
“Hello Luis,
Thank you for your review. I am sorry to hear about the delay to shipment of your order caused by a system breakdown. Our normal procedure for emailed customer requests is to follow up same day and resolve the concern so that order shipment can continue as normal, I am very sorry that this did not happen in your case. I have reached out the associates involved and reviewed where the breakdown happened to help ensure that this does not happen again.
I do see that your order has shipped from our warehouse and was delivered to your location today. Please let our customer solutions team know if we can be of any further assistance. We are happy to help and can be reached M-F 8am - 6pm and Sat 9am - 2pm at 1-800-865-5931.
Best Regards,
Margaret
Customer Experience Manager
Alpine Home Air Products”
"Returned the first unit at advice of our ac installer, catching it before it was even delivered. $350 shipping charge on the return? No way is this acceptable. Stay far, far away from this company and buy locally. "
“Hello Shield,
Thank you for your review. I am sorry to hear about the frustration which you experienced regarding the return credit of your order. Unfortunately, while you may not have fully received shipment of your order, it was already at the destination terminal and had shipped from our warehouse in Kentucky to a local terminal in California. As agreed to at time of checkout with order placement, should you be returning or refusing shipment for personal reasons (non-damage), shipping is deducted from return credit.
I understand that the amount may seem high, however we are shipping large and heavy items by freight which costs much more than a small parcel or Ground shipment. We do not assess any further fee than what we have been charged by the carrier.
We do offer Flat Rate Shipping for $30, which can be purchased upfront with your order as a shipping insurance, should you need to return the item for personal reasons. If this Flat Rate Shipping is purchased upfront, then no shipping is deducted from a return credit within the 30 day return period.
Again, I am sorry for any frustration which this may have caused and can understand your concern. Please know that we only deduct the actual shipping we are charged by the carrier in cases where a customer chooses to return a shipment for personal reasons and has not purchased the Flat Rate Shipping upfront.
Please let us know if we can be of any further assistance, our customer solutions team is happy to help. They can be reached M-F 8am - 6pm and Sat 9am - 2pm CST at 1-800-865-5931.
Best Regards,
Margaret
Customer Experience Manager
Alpine Home Air Products”
"Ordering was easy and delivery was accurate and courteous!"
"Just what I ordered
Delivered quickly
Perfect "
"It was a really good experience. I had to order another part and it arrived with the parts i order 3 days early "
"Condenser and coil arrived in my driveway in what appears to be excellent condition. It will be some time before I can tell if the product works as well as the Goodman product I am replacing. I'll soon be interviewing licensed folks to do the final connections and start up. The service so far from Alpine Product staff has been outstanding. I will continue to do business with them. Bill Z, the Alpine product consultant I worked with is great!"
"This experience follows what I have grown to expect. Great service, value, and product. Couldn't ask for more. I will continue using Alpine Home Air Products as the need arises. "
"Ordered Goodman products. Paid $75 for express delivery. Got product 4 days later. Order confirmation email has "expected delivery date"- This is date that delivery company receives order. Actual delivery date comes from delivery company. Alpine home air Web site claims order shipment in 24 hours. Keep your $75 in your pocket. Also 10 year warranty only applies when a Goodman dealer installs your unit."
“Hello Duane,
Thank you for your review. I am sorry to hear about the delays which you experienced with your delivery. I reviewed your order and it looks like the delay in receipt was due to the shipping company not being able to reach you at the phone number originally provided. Unfortunately, our shipping carriers do need to be able to reach you by phone to schedule exact delivery - this is to ensure that someone is there to inspect the shipment for damage and sign for delivery. As the delivery receipt is a legal document transferring responsibility for the products to you, we want to be sure that our customers are satisfied with the condition of their products before the carrier leaves. I am glad that we were able to get an accurate phone number for you so that your product could be delivered as quickly as possible.
I think there is also a bit of confusion regarding the warranty. While we do require that a licensed technician does the final installation and testing of system, it does not need to be specifically a Goodman certified technician. As long as it is a licensed installer and your product is then registered on the Goodman site, we are able to fully honor that warranty.
Again, my sincere apologies for the delay to you receiving your shipment and the confusion around why it was delayed, along with our warranty policies. I hope this information helps clear some of that up. Please let us know if we can be of any further assistance, our customer solutions team is happy to help. They can be reached M-F 8am - 6pm and Sat 9am - 2pm CST at 1-800-865-5931.
Best Regards,
Margaret”
A rep from Alpine Home Air Products, alpinehomeair, has responded:
“Hello Rosedith,
Thank you for your review. I am so sorry for the inconvenience which you have experienced and the delay in response from our customer solutions team. We are currently in the middle of our busy season and trying to get back to everyone in a timely manner, I do apologize for the delay. I have reached out to one of our customer solutions team members and they are contacting you directly to discuss resolution options. Depending upon the condition of the product and whether or not damage was signed for upon delivery, we can either return product for exchange, credit or offer a damage settlement.
Please let us know if we can be of any further assistance when speaking with our team member. We are happy to help and can be reached M-F 8am - 6pm and Sat 9am - 2pm CST at 1-800-865-5931.
Best Regards,
Margaret
Customer Experience Manager
Alpine Home Air Products”