"Unit missing the covers that goes on the back "
"Went down as promised, service and product."
"got ac and put it in. i haven't started it up yet"
"Quick delivery, low price, high quality, great service. The copper lines coming from the mini-split indoor units could have been longer. My professional installer said most brands provide a foot and a half of copper out of the indoor units. Otherwise, everything is great. I love the little touches, like the filter cover that pops up and stays up while you service the filter."
"Delivery was fast. Have not installed the product yet"
"Great product and fast shipping!"
"Excellent product and exceptional customer service"
"Had a very easy experience, product was quickly delivered and the staff were very helpful."
"This is the second unit I have purchased ,both times flares on lines where bad . Units seem to work well. They would be better off not to even flare the lines that way it would done right before you hook them up."
“Hello Ron,
Thank you for your review and feedback. Our line sets come from the manufacturer pre-flared and we then ship to customers, so we do not actually flare any line sets or have the option to leave them unflared. I have shared your comments with our product and purchasing team, though, so they may address this with our line set manufacturers. They did let me know that ultimately, the best option is to flare the line set yourself in the field to ensure an exact fit.
My sincere apologies for any inconvenience which re-flaring the line sets may have caused and thank you for taking the time to share your feedback! We appreciate the opportunity to improve our customer experience. Please let us know if we can be of any further assistance, our customer solutions team is happy to help. They can be reached M - F 8am - 6pm and Sat 9am - 2pm CST at 1-800-865-5931.
Best Regards,
Margaret
Customer Experience Manager
Alpine Home Air Products”
"Their staff is great, they called me to insure what I
ordered was what I wanted.
the shipment was fast and on time. I recommend them."
"Quick service. Knowledgeable and easy process. "
"Purchased a high efficiency mobile home furnice and installed it myself. Easy installation and great price."
"The product was as explained and great price. It was shipped right away and got here as expected. Thanks."
"Reasonable price and arrived as described."
"Ordered new gas furnace and central air to replace old system. Product delivered promptly. No damage and complete. Installation when well. Several trips to hardware store for the usual little detailed items."
A rep from Alpine Home Air Products, alpinehomeair, has responded:
“Hello Ben,
Thank you for reaching out. I reviewed your order, the unit which you ordered does not actually come with back covers. Most applications for this unit are done for a horizontal set-up which does not require the covers. If you are setting up for a downflow system, that does require the covers. They are sold separately and we have them listed as an accessory on the unit product page.
If you would like to purchase the covers, please feel free to call us. Our product consultants are available M - F 8am - 6pm and Sat 9am - 2pm CST, they can be reached at 1-800-865-5931. Thank you again for reaching out, I hope this clears up any confusion! Please let us know if we can be of any further assistance, we are happy to help.
Best Regards,
Margaret
Customer Experience Manager
Alpine Home Air Products”