ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.28/5
Chance of future purchase:
4.30/5
Shipping & packaging:
4.25/5
Customer service:
4.26/5
Return/Replacement policy:
4.20/5

Verified
5/5

2017-02-21

Fast delivery

"Fast delivery, great response and communication. A++"


Verified
4/5

2017-02-20

The right part for the right price.

"The part came within 2 days as promised and was the correct motor. The only complaint, was there was no paper work or diagram/instructions to indicate how the proper feature/options for installation. "


Verified
5/5

2017-02-20

Excellent service!

"My order was delivered on time and in perfect condition! There was communication every step of the way right up until my furnace was delivered. I will definitely be using Alpine for any future heating and cooling purchases. "


Verified
5/5

2017-02-19

A team that knows their business

"Just want everyone to know that Alpine was very helpful in my order with them. I had ordered the wrong unit and they called me to make sure what I really needed before they shipped to me. That could have been costly to me if I didn't get the reassuring call. Thank you Alpine. My unit was shipped same day and it was at my new home in 2 days. Unbelievable!! My unit is up and running in less than 4 days. Thank yall for everything, will highly recommend everyone to order from Alpine. Quick and easy"


Verified
5/5

2017-02-18

Living a cool dream

"Have been using a window air conditioner for ten years to cool the house. The bad part is, it only fit above the kitchen sink. This left the house mostly hot in the summer. This did not work with the hot flashes my wife has been having. I see a much better summer on the way. I also purchased my furnace from alpine and have been 100% satisfied . The service, prompt shipping, and cost is unbeatable. Thank you. Sincerely Scott Bunkelman."


Rep reply posted 2017-02-20
A rep from Alpine Home Air Products, alpinehomeair, has responded:

“Hello Scott,

Thank you for your review and feedback - it is wonderful to hear that you are pleased with both of your purchases from Alpine Home Air Products. It is our goal to be the most loved and easy to use retailer of HVAC products, so we love receiving feedback such as yours. Please let us know if you have any questions, we offer unlimited technical service over the phone and have agents available M-F 8am - 5:30pm and Sat 9am - 2pm CST. Thank you again, we appreciate your business and are glad we can help you enjoy a cooler summer this year!

Best Regards,
Margaret Dobie
Customer Experience Manager

Alpine Home Air Products
1-800-865-5931”


Verified
3/5

2017-02-17

"can,t say haven,t received product yet!"


Rep reply posted 2017-02-20
A rep from Alpine Home Air Products, alpinehomeair, has responded:

“Hi David,

Thank you for your review. I see that we were holding shipment of your order for receipt of payment. We did receive your check payment and your order shipped to you last Friday 2/17/17. I have sent you a separate email with full shipment details including carrier and tracking number, but it does look to have an estimated delivery this week (dependent upon when you confirm delivery appointment with the carrier).

Please let us know if we can be of any further assistance, our customer solutions team is happy to help! They can be reached M-F 8am - 5:30pm and Sat 9am - 2pm CST.

Best Regards,
Margaret Dobie
Customer Experience Manager

Alpine Home Air Products
1-800-865-5931”


Verified
5/5

2017-02-15

"Very good to deal with. Had a follow call the day after my order to check that I had everything to install my new unit and told me if I needed anything to just call. Called them with one question and got a quick answer. Great company"


Verified
5/5

2017-02-14

"purchased online person my husband spoke to was very helpful "


Verified
5/5

2017-02-13

Second time customer!

"Service was just as great as first time. Bought a furnace to replace old one. Arrived quickly. Nice call from Pete offering help. Great company.
"


Verified
5/5

2017-02-13

Satisfied installer

"This is my second time ordering from you and I'm truly satisfied with your overall service. bravo alpine bravo!!!!!!!!"


Verified
5/5

2017-02-11

Great service and super fast deliveries

"Actually was best price on Internet with free delivery. Product was in and I had it installed in less than 10 days. Thanks Alpine"


Verified
5/5

2017-02-11

Great unit for the price

"I was very satisfied. The order arrived promptly and in excellent condition. My son did the installation and it works great. Very quiet and appears to be working great. It was a replacement for a unit that only lasted nine years, hope this one does better!"


Verified
5/5

2017-02-10

Over the top customer service!

"As a home owner who likes to complete projects himself it's sometimes intimidating to order parts as the companies can be rude and impatient if I don't understand exactly what they are talking about. Not the car with these guys. They bent over backwards to make sure I had exactly what I needed and wanted. The items came crazy fast and I had everything I needed to complete the project. Amazing. "


Verified
5/5

2017-02-10

No longer HOT in Alabama

"The Quad Zone MiniSplit was an economic buy for our rental apartment. Ordering was easy, shipping was fast and to the door, and we have been pleased with its performance. We give Alpine Air 5 Stars!"


Verified
5/5

2017-02-10

Very satisfied

"Quick delivery & unit in good condition. Good price & overall good deal."