"Delivered within 5 days of order. "
"The item was delivered as promised."
"Changing the direction of the drain tube was nearly impossible and the directions were not clear.. otherwise, the system was very good and fairly robust."
"I opted for the express delivery option. Item shown up on time Un damaged and as promised. Alpine emailed me all of the cut sheets, warranty info, and owners manual before I even asked gor them. Great services I will definitely use again.
Ed Eckert"
"The order arrived within a couple of days and was undages. The staff called and thanked me for the order."
"I would love to recommend your company to anyone who needs
Great Service Good price, easy process,
I like to thank your company personnel at the customer services for their excellent support.
Thank you,"
"I purchased online. The process went smoothly. I received a call approximately a day or so later. The rep was performing a follow up call. Very professional, we discussed the furnace. I discussed my online experience and wanted to make sure I would receive a call ahead because the furnace was being delivered to a rental property I own, and I would have to meet the driver. No problem, he saw it in the system. I just happened to check my email a day or so after my conversation with the rep. The email stated, my order would not be delivered and I had to call in. I thought it was an oversight. I called anyway. I spoke with a female rep. who questioned the legitimacy of my purchase. She questioned the number I called from (it wasn't the number in the system. I was at work, like you) She questioned my purchase because the delivery address was different than my mailing address (As if I'm the first person to have a delivery to a rental property. Furthermore, if it was truly a problem, then why provide customers with a choice?). She interrogated me about my purchase. She requested I present her with the numbers on the back of my credit card so she can contact my credit card company to confirm. Words fail to explain my feeling. We went back and forth (I did not provide the number). I finally explained, this was not my first purchase of a furnace. She hit a button and told me my last purchase was precisely this date in 2014. She had the information in front of her. Alpine lost a good customer. I own and rehab properties, and inevitably needed to purchase additional furnaces. I won't go through this again."
“Hi Corey,
Thank you for your review on Reseller Ratings. I apologize for your experience and will address it with our customer service team. Your order should not have been screened since you placed an order with us in the past. I apologize for the hassle you experienced.
Unfortunately, in ecommerce, we manage a very large fraud problem and being able to screen for fraud while also recognizing a real customer like yourself can sometimes be difficult for our team. It's a tricky balance and we do take serious losses on orders that turn out to be fraudulent. But, given your experience, the goodwill we lost with you is not good for our company and it wasn't good for you. So we need to be careful with how we approach these issues in the future. I believe for every negative review we receive there is probably a much larger issue at play in our operations that other customers are experiencing too. Your feedback is extremely helpful to me and I will be ensuring that we take action to correct this.
If you ever have an interest in shopping with us again, we can set you up with a consultant unique to you.
Thank you for your business. Please let us know if we can assist you further.
Karen Tovey
COO and Cofounder
Alpine Home Air Products”
"The PTHP arrived very fast. Product arrived in condition as promised. It will be awhile before I'm ready to install."
"Shipping was quick. Driver very friendly. Called about 1 hour before showing up and even offered to help me carry the items to my porch if I did not have any help. Product looks in good shape. Came with everything except one major electrical cord which I did not see on the accessory list. Other than that good product and service."
"I changed out the humidifier solenoid valve and it works fine. If I ever need humidifier parts, I would certainly order from Alpine again."
"Ordering was easy, expedite shipping was reasonable and installation was a snap. Alpine kept in contact to make sure everything went well. Thank you for your great customer service. Very pleased."
"Team was responsive and proactive in communicating shipping and installation information. Shipping arrived on time. "
"We received our unit very quickly. I am very happy I bought from Alpine Home Air Products. "
"Everyone was so helpful, fast shipping, and ordering was a breeze"
"Ordered a replacement wall unit. Shipped quickly. Was a direct replacement for the failed unit so it slid right in, no problem."
A rep from Alpine Home Air Products, alpinehomeair, has responded:
“Hello George,
Thank you for your review. I am glad to hear that your new Blueridge system is working well, despite having a difficult install due to changing the direction of the drain tube for your application. I have shared your comments with our product and technical teams so that they may review and address within the installation manual. It is our goal to be the most loved and easy to use retailer of HVAC products, from ordering to system start up. We value your feedback to help us reach that goal and the opportunity to improve our customer experience.
Please let us know if we can be of any further assistance, our customer solutions team is happy to help. They can be reached M-F 8am - 5:30pm and Sat 9am - 2pm CST .
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”