"Contacted next day after order was placed. All information provided on the website about ordering and shipment acceptance was clearly stated during this conversation, and was very interested that I understood it. Also I was rapidly email the installation instructions for the pellet stove. Service provided to me was very good. "
"Prompt, fair and professional!"
"Very easy to order and delivery was excellent and right on schedule.
Thank you"
"alpine helped me pick the right furnace for my home. the hookup was customer friendly. I didn't have to hire anybody to do it. the delivery was exceptionally fast. my alpine furnace ran and I haven't had any trouble. I have two other people looking to buy from alpine because of the savings and overall service"
"I would of given 5 stars but my unit had some damage. Had a dent on the side not sure if it was from facility or carrier. Looked as if it was damaged when put on pallet or from lifting pallet"
"Cheaper than local stores and on my front porch in about 36 hours."
"Fast and easy transaction and delivery."
"Vendor promised everything it said it would do. Shipped quickly, provided tracking and arrived very well packed. "
"shipped very quick, so far so good"
"Price was the best I found, delivery was fast. Installion was a breeze. Enclosed instructions were spot on. Wanted a heating coil to supplement our upstairs heat and this one was perfect."
"I love the ability to order my own stuff and not be controlled by local installer along with crazy markups.
The products are great and better than any standard install without paying for the heavy markups of equipment."
"Super fast , great service. Great price. Thank you"
"We have been pleased with customer service, products and shipping quickly. "
"Seamless transaction and delivery was on time. "
"High quality! Lots of choices and so inexpensive. Quick delivery."
A rep from Alpine Home Air Products, alpinehomeair, has responded:
“Hello Kevin,
Thank you for taking the time to review your order and experience with Alpine Home Air Products. I am so sorry to hear about the slight damage on your unit - did you happen to note that on the delivery receipt with the carrier? One of our customer solutions team members will be reaching out to you regarding resolution options. When they call they will verify that it is cosmetic damage only and review next steps with you.
Please let us know if we can be of any further assistance when we call, our customer solutions team is happy to help. They can be reached M - F 8am - 7pm and Sat 9am - 2pm CST.
Best Regards,
Margaret”