"I really appreciate the staff here. From the order process to the delivery. I received excellent customer service and support. Everyone was happy to assist you with questions or concerns. Wonderful company to work with. I'm are very impressed."
"A box containing an accessory was crushed on arrival, so placement of the box in the front of the skid wasn't good, but the accessory was undamaged and the air conditioner was well crated and packaged. I appreciated the follow up phone call after ordering and the email sent with all technical information for the air conditioner. Shipping was timely. Price was very competitive. Very pleased and will likely use Alpine for future AC orders."
"So far so good! The website was easy to navigate & the prices were great. It arrived within a week riht t to our door. You were recommended by a local contractor, who installed it. We've only had it working for 1 week, but so far so good. Thanks! "
"Sell good brands only , new equipment.
Good documentation on equipment.
Contractor support if I behind new equipment. Super fast shipping and delivery same week!!!!. Rise respect to my business from customer and contractor. Let me moving forward. "
"Fast delivery and unit works exactly as stated. Easy to install and very efficient."
"nice product. I put in my garage."
"everything is exactly as advertised. very satisfied "
"The installation and use guide you must download has almost no useful information in it, nothing gets shipped with the wood stove, and the dimensions in the manual are all in metric, (stove NOT made in America). I sent emails and asked questions on their online Q&A site; about proper installation, using the back 6" vent in lieu of top; max distance for horizontal pipe to vertical chimney and smoke coming out of the secondary air intake at the top front of the unit no matter which direction I moved the control; all to no avail, no answers to any of them while waiting to be able to install."
“Hello Stephen,
Thank you for reaching out - my sincere apologies for the delays in response and the frustration which you experienced. We are addressing internally the Q&A site responsibility, as well as trying to source updated documentation from the product manufacturer. I understand that our senior technician was able to speak with you today to offer some troubleshooting, and that you will be in contact with him directly regarding the outcome and next steps for your wood stove installation. We are hopeful that the troubleshooting gone thru today will solve the issues which you are experiencing and that the unit will work to your full satisfaction!
Thank you again for your review and feedback, we apologize for the frustrations which you experienced and appreciate the opportunity to improve our customer service. Please let us know if we can be of any further assistance, we are happy to help and work with you to find a resolution for your unit issue. We can be reached by phone M-F 8am - 7pm and Sat 9am - 2pm CST.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"Everything was delivered exactly as ordered!"
"Thank you all: your product is great, customer service is the best ,
I don't understand why anyone would go somewhere else, I am hook on that Alpine Way.
see you next time - Rev. Simon"
"My order was reviewed by a knowledgable sales person who called me and recommended the right furnace that i needed. The payment set-up was easy and the delivery was fast. The furnace is really nice too. "
"Several weeks ago my furnace went out. After trying to get it fixed myself over a 2 week period I decided it best just to order a new one since ours was over 15 years old. Finding a replacement was not easy, and seems only a few dealers had what I needed. The biggest problem I had was the shipping costs were over charged and I was hassled a bit on trying to get it right. Finally, after a few more days it was fixed. Now my furnace is stuck in Oregon due to weather for four days now and counting. All this would have not of been an issue if it had not been for the shipping issue needing to be fixed. Having to wait for the item now is a life or death situation. Luckily we have electric heaters to compensate, but the help received was less than pleasant in some cases, plus having to wait for the shipment is a hassle. But, all in all, I cannot fault anyone and look forward to my shipment finally getting here before we freeze to death."
"Furnace arrived well before expected date and was exactly what I ordered"
"I love my unit. You guys are the best. It was a self install, went well, converted from split unit to a package. The hardest part was moving unit from garage to back of house. Electrical went smooth. Duct work was a breeze. Unit testing was fine. Coolest summer we've ever had and so far, winter, has been a delight! Thank You Alpine!"
"Quick delivery, packaged properly and correct part"
A rep from Alpine Home Air Products, alpinehomeair, has responded:
“Hello Timothy,
Thank you for taking the time to review your order, we appreciate it. I am sorry to hear that the box containing your accessories was damaged in transit but glad to hear that the accessories inside were undamaged and in good working order. Thank you for the feedback on the placement of items on the skid - I have shared this feedback with our warehouse and packaging teams so that they may address for going forward. We certainly do not want our method of packaging to be a possible cause of item damage!
Please let us know if we can be of any assistance, our customer solutions team is happy to help. They can be reached M-F 8am - 7pm and Sat 9am - 2pm CST at 1-800-865-5931. Thank you again for your feedback - we appreciate the opportunity to improve our customer experience!
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”