"Overall a great experience so far! Order details by phone as I am not a furnace installer, but just a good DIY person for our rental properties and home. Great follow up by email and phone and email including technical documents for Goodman Furnace install. If the furnace works well, then it will be a great process!"
"THe product works and is great. However, I took a star off because there were absolutely no installation parts included - NO screws, ****, fittings, NOTHING. I have ordered many other products from competitors and they usually inundate you with parts needed for installation - but NOT Alpine. They gave you however two identical copies of the installation and operation manual. So if you do buy Alpine plan a trip or two to the nearest hardware store in advance.
They advertise that an installation DVD is included. However, the included install DVD had installation guides for ALL other Alpine products but NO furnaces."
"The evaporator that was delivered was damaged. I called and left messages, but no one has called me back. I'm still waiting. "
“Hello Michael,
Thank you for reaching out, I am sorry to hear that you had not heard from anyone over the weekend. It looks like the messages were in our sales box and not received by the customer service team. My sincere apologies for that! I understand that our customer service manager Nichole was able to speak with you today, you should have received a follow up email from her regarding the cosmetic damage to your unit. Please reply to the email with photos of the unit with the damage so that we may assess and move forward to resolution.
Again, I am sorry that you did not have response to your calls over the weekend but I am glad that we were able to speak with you today. Please let us know if you have any questions, we are happy to help and look forward to the opportunity to work with you to resolve this issue.
Thank you,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"Alpine air is always top notch. Always what we ordered and great friendly service"
"They where thoughtful enough to include the switches with the fan.
Thanks Guys"
"I love the expert advice telling me when to spend more and whento conserve. Best system for the price"
"Excellent customer service and product. "
"The shipping was fast and the unit was packaged very well, look forward to more purchases with Alpine, the Blueridge mini is so very quiet!! "
"We love our new wood stove. Almost can't wait until it gets even colder outside..."
"2 Filters, 2 days, front door. Installed less than 48 hours after ordering. PRICELESS!"
"I called in and had the few questions that I had about my mini split system. I got the answers that I needed and had my equipment at my door just a few days after placing my order. Will do business again!"
"I am very satisfied so far with the product I purchased from them in their shipping was fantastic I received it the day they said it would show up and the right time"
"Ordered replacement filter media. Got it for WAY less than through my A/C dealer. Arrived in a timely manner and was just what I needed."
"I buy a few furnaces every year from Alpine, never any issues, always fast shipping and great customer service"
"Shortly after I ordered my product, I received a phone call thanking me for my order and checking to see if I had any questions. The next day I received several links for information on installing and various other items pertaining to my product. It seems that customer service has gone by the wayside these days. Alpine Home Air Products has proven that customer service is not dead. I would highly recommend Alpine to any and all. The product is amazing as well. Easy to install and works great for the addition to our home to keep my mom nice and comfortable and she can keep her own temperature and we can keep ours. Wonderful product. It also saved me a lot of money not having to have all of the duct work done to hook up the addition to our existing system. One very happy customer!"
A rep from Alpine Home Air Products, alpinehomeair, has responded:
“Hello Uwe,
Thank you for your review and feedback. I can understand your concern and am sorry for any frustrations which you experienced. I have shared your feedback with our product team, our current standard of shipping products and supplies is designed to help keep our pricing competitive though may need to be updated as customer needs change. I have also shared your feedback regarding the install DVD, I am sorry that it did not address your particular installation needs - as we go into the heating season I would guess we may have more customers who experience similar frustration. I understand that your installation is already done, but please know that for any troubleshooting needs or unit questions you may have, we do offer unlimited phone technical service which can be reached during our standard customer service hours. Additionally, we are constantly assessing our product and service offerings to improve our customer experience, so we value and appreciate your feedback.
Please let us know if we can be of any further assistance, our customer solutions team is happy to help. They can be reached M-F 8am - 7pm and Sat 9am - 2pm CST at 1-800-865-5931.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”