"Quick delivery, packaged properly and correct part"
"Item(s) delivered as promised."
"Very fast getting my filters to me for WAY less than others!"
"ordered a furnace and ABF did a great job coordinating and making the delivery. Got the furnace setup and installed this past weekend just in time for the cold snap, will be back for a heat pump and ac soon!"
"and item didnt come for 4 days"
"Always been excellent service, this time receved the plastic pad broken
Advise please"
“Hello Javier,
Thank you for your review and feedback, I appreciated the opportunity to speak with you this morning. I am very sorry for any frustration or delay which the cracked drain pan may have caused during your installation. As mentioned, I have credited the cost of the drain pan back to your account on file. I am sorry that the carrier did not share your initial comments regarding the damaged drain pan with us - please do not hesitate to call us directly regarding any possible future delivery issues. Our Customer Solutions team is happy to help resolve any issues quickly, they can be reached M-F 8am - 7pm and Sat 9am - 2pm CST at 1-800-865-5931.
Thank you again for your feedback, we value your business and appreciate the opportunity to improve our customer experience!
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"Decent prices and fast shipping."
"Fast delivery although I paid for a lift gate and the truck did not have one. I belive it was the shipping companies fault. We even received a phone call from someone at Alpine to thank us for ordering and to answer any questions we had."
"I called to get a fan for one of my Blue Ridge Units. The tech was very helpful in helping find out what I needed and letting me know when the part came in since when I called it was on backorder. When the part came in, he left me a voicemail to let me know the part was in and that he had emailed me a link to the pre filled shopping cart. To me, that is great service! Since we first ordered our unit over a year ago, I have been very happy with the service and value that I have received from Alpine Air."
"Alpine gave me a great product, great customer service and free shipping. "
"Alpine was fast and efficient. They contacted me with a phone call to be sure that I had no questions. Delivery was quicker than expected. Furnace arrived well packaged, no damage as expected."
"Happy with staff help and quick delivery"
"I would recommend alpine home air for any hvac or plumbing job you might have."
"Heater works great and no longer cold air in the home. "
"I would not hesitate to purchase home comfort equipment from Alpine Air!"
“Hello Richard,
Thank you for your review and feedback, I am sorry to hear about the frustrations which you experienced. I searched our customer service email and was unable to find your inquiry - did you send it from the email associated with your order? If you can, please forward your inquiry to csm@alpinehomeair.com - which will reach our customer service manager directly. One of our customer solutions team members will also be reaching out to you directly with further information on the needed part - we want to ensure you have the equipment which you need and in a timely manner!
Again, my sincere apologies for the frustrations which you have experienced and thank you for bringing your concerns to our attention. We appreciate the opportunity to improve our customer experiences.
Thank you,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
A rep from Alpine Home Air Products, alpinehomeair, has responded:
“Hello Mike,
Thank you for your review and feedback, I appreciated the opportunity to speak with you this morning. I am so sorry that our freight carrier partner did not meet the guaranteed delivery time, we review our carriers regularly and I will be sure to include your feedback in our next meeting with the carrier which performed your delivery. In the meantime, I have confirmed with the carrier that the guaranteed delivery time was not met and credited the $75.00 back to your card on file - we do not want you to pay for a service which you did not receive!
Thank you again for your feedback, we appreciate the opportunity to improve our customer experience. Please let us know if we can be of any further assistance, our Customer Solutions team is happy to help. They can be reached M-F 8am - 7pm and Sat 9am - 2pm CST.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”