ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.28/5
Chance of future purchase:
4.31/5
Shipping & packaging:
4.25/5
Customer service:
4.22/5
Return/Replacement policy:
4.19/5

Verified
5/5

2016-12-05

Warm as toast

"Didn't take long to arrive. Very easily ordered.it was delivered on a big truck.It was pretty easy to.is tall and my house is very warm now. I would recommend this heater to others and you can get it on payments."


Verified
5/5

2016-12-05

Frosty delight

"Quick shipping and great unit. Ez install."


Verified
5/5

2016-12-03

"Great service, very fast."


Verified
5/5

2016-12-03

Got it wrong but made it right.

"Alpine shipped me the wrong condensing unit but expedited the correct one and paid the return freight. Good customer service!"


Verified
5/5

2016-12-02

"Just what I needed and delivered as promised. Thanks"


Verified
5/5

2016-12-02

Chilling with the new AC

"Great, fast service. Alpine called me after I placed my order to be sure I ordered the right thing. They also kept me informed as to when the unit would arrive. AC is very quite running."


Verified
5/5

2016-12-02

Awesome customer service!

"My entire on-line ordering experience with Alpine Home Air Products was absolutely awesome! The product descriptions allowed me to get the correct size heater and the company called me to assure that I was comfortable with the order and confirmed when the shipment was going to be delivered. the shipping company was also wonderful!
Thank you Alpine for a wonderful shopping experience!
"


Verified
5/5

2016-12-02

Just buy from these guys unless you like to do things twice

"Loved the ease of purchasing. They have a nice selection of equipment. It's actually easier the buying from my local supply house. I rehab and manage rental property (20+ units)and Alpine will get every bit of my business from here on out. "


Verified
5/5

2016-12-01

"Ordered a dryer booster fan, received it in less than a week in perfect condition."


Verified
5/5

2016-12-01

Customer for life!

"Great products with good prices. Fast delivery. "


Verified
4/5

2016-11-30

Great service but!!

"Very happy with the equipment and service. However my recent purchase included a install video that was not for product I purchased."

Detailed Review Benchmark + -
Pricing of products and services
N/A
Likelihood of customers making future purchases
N/A
Overall customer service
N/A
Overall product shipping and delivery process
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2016-11-30

"I was very impressed with the user friendly Web to place order. Was delivered as stated within time frame given. The only problem was wiring was backward. Cost me another hour of labor for installer to rewire. Other than that was satisfied with purchase."


Verified
5/5

2016-11-29

Professional

"Easy to follow website. Quick free shipping. Great prices. "


Verified
3/5

2016-11-28

Was hopefull

"Furnas was shipped quick, but unfortunately damaged on truck, the driver seen it right away and just showed, and he never took it off, just brought it back, ordered lift gate service also but no liftgate on truck . but they gave me a full refund so I am satisfied "


Rep reply posted 2016-11-29
A rep from Alpine Home Air Products, alpinehomeair, has responded:

“Hello Mitchell,

Thank you for your review and feedback. I am very sorry to hear about the damage which your unit sustained in shipping, but glad that we were able to resolve the issue quickly for you. We work to ensure that each shipment is carefully packaged and protected against damage during shipment, however it does unfortunately still happen on occasion. In those cases, our customer solutions team works to expedite resolution for our customers so that you can get the equipment needed in a timely manner - it is wonderful to hear that you were satisfied with the response from our team and the resolution reached.

Please let us know if we can be of any further assistance, our customer solutions team is happy to help. They can be reached at 1-800-865-5931 M-F 8am - 7pm and Sat 9am - 2pm CST.

Thank you,
Margaret Dobie
Customer Experience Manager

Alpine Home Air Products
1-800-865-5931”


Verified
5/5

2016-11-28

Good product great price

"Alpine has good products and service"