"i was dissatisfied on the dev"
"Easily installed so far happy with product."
"This company has been excellent in every way. Very helpful, very informative and very nice. I highly recommend this company "
"I cannot say enough good things about this Company and it's products. I bought my furnace in 2012 and it was delivered within a reasonable amount of time to be trucked to my house from the other side of the country. After installing it would not start. I called and Brian the technician knew exactly what to look at first due to the error code. I had made a mistake when pathing the drain tube. Literally, within 5 minutes of saying hello, my NEW furnace was running perfectly. Now 4 years later my furnace wouldn't fire. I called and spoke to brian again. Told him the code, he had me check a few tubes for clearance and had me try again after the troubleshooting. Once again, within 5 minutes of saying hello, my furnace is running perfectly again. When thanking him he reminded me that they give lifetime phone support and these new units are nearly totally repairable by someone with any mechanical ability and a screwdriver and the like.
I ask this, what other company can you call almost 5 years after you bought their product that will even talk to you? That in itself, is worth $1000 of dollars in saved service call fees. Think about that."
"Very good experience dealing with this company. Product came with more standard features (factory installed blower fan and thermostat) for a better price than competitors offered without. Shipping was also exactly as advertised. "
"Device was easy to install and works per design. Thanks. "
"Brokerage fees are very high and currency is not identified. So the product listed at $44.99 (we found out it was US afterwards) including transport costed $134.77 CDN, three times as much....!"
“Hi Michel,
Thank you for your review and feedback. I am sorry for any frustration caused by the exchange rate from USD to Canadian and the brokerage for shipping across the border. I have shared your feedback with our web team so that they may address adding the Canadian price to our product pages as well, we do ship regularly to Canadian customers so I am sure it would be appreciated by all! Unfortunately, there is not much that can be done regarding the brokerage, this is a standard fee with our carriers going to Canada - but I do appreciate your concern as it was an additional cost.
Please let us know if we can be of any further assistance, our customer solutions team is happy to help. They can be reached M-F 8am - 7pm and Sat 9am - 2pm CST. Thank you again for your feedback, we appreciate the opportunity to improve our customer experience.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"Online order was reviewed and confirmed by followup phone call from sales rep. Components arrived in less than a week. Excellent service."
"Furnace arrived on time. Functions as it should easy to install. Highly recommend alpine hearing and air in the future."
"The Alpine web site was easy to use and my shipment arrived very quickly."
"Excellent service in every way "
"I ordered a Honeywell thermostat and received another Brand"
“Hi Brian,
Thank you for your review, I am so sorry to hear about the product issue which you experienced. I appreciated the opportunity to speak with you today regarding the Honeywell Aube model thermostat that you ordered. I believe the issue may be that this particular model says Aube on the front rather than Honeywell, as one would expect. I am glad to hear that the thermostat is installed and working well, though if your thermostat says anything other than Aube on the front please let us know. We would be happy to send you a corrected model, it is important to us that you receive the product which you ordered!
Please let us know if we can be of any further assistance, we are happy to help. Our customer solutions team can be reached M-F 8am - 7pm and Sat 9am - 2pm CST.
Thank you again for bringing your concern to our attention, we appreciate your business.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931
”
"Excellent customer service, products, and steals."
"I was impressed with the follow up calls to make sure my order was correct and time of shipping. Unit showed up in perfect condition and runs fine.
shipping took longer than i would have liked but it was free after all.
Will use again when i do AC."
"Online ordering is easy, but if you have a question, can you count on someone to answer fully and QUICKLY?
Actually, because I got fast and accurate answers, I've become a repeat customer."
A rep from Alpine Home Air Products, alpinehomeair, has responded:
“Hello Wade,
Thank you for your review and feedback, I see that there was an issue with the Inside Delivery from ABF Freight and that we did credit you back for that service not performed. I am very sorry to hear that the delivery service was not performed in full and as expected. We have noted this and reviewed your order with our ABF Freight representative, we work closely with our carriers to try and ensure that customers receive the best possible end to end experience when ordering from Alpine Home Air Products - which includes order delivery.
Thank you for bringing this concern to our attention, we appreciate the opportunity to improve our customer end to end experience. Please let us know if we can be of any further assistance, our customer solutions team is happy to help. They can be reached M-F 8am - 7pm and Sat 9am - 2pm CST.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931 ”