"I felt very good about the ease of ordering the furnace & I was happy with the price. However, when I unwrapped the shipping cardboard and wrapping, I found that the furnace had a big dent on the top rear corner. Because I had failed to open the wrapping before the delivery truck left, I felt that it was my problem so I straightened the damage myself.
Otherwise Alpine did a great job!"
"The order showed up on a truck on time. I opened th box and unit was damaged, I showed the driver and he told me there was nothing he could do and call the shipper. I called the Alpine, they had me call AFB, they told me to call Alpine, now Alpine is telling me they filled a claim with AFB and check with them, AFB sent me a email saying they settle most claims in 30 days.
I'm thinking of sending everything back."
“Hello Craig,
Thank you for your feedback and reaching out regarding your experience, I am so sorry to hear about the damage to your unit. I can certainly understand your frustration, I am glad you inspected the unit with the ABF driver present - were you able to sign for the damage found? Generally, if the damage is signed for at delivery we can file the claim on your behalf and work with you on either a damage settlement or option for new product to be sent.
I understand that our customer solutions representative, Sherry, has been in touch with you and that you are both working with ABF to come to a resolution. We look forward to working with you and will be in touch with further information on next steps. Please let us know if you have any questions during this process, our customer solutions team is happy to help and can be reached M-F 8am - 7pm and Sat 9am - 2pm CST.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"Thanks for saving me money, I was able to do the job for half the price the professionals wanted!"
"The delivery time of our furnace was excellent. We allowed two weeks for delivery. It arrived in less than 1 week. Packing and shipping was excellent. Best service ever. "
"You were correct in your response to the review below. The emails did indeed go to my SPAM box. That's a first for me. I changed my rating to five stars.
Ordered product on Monday, received it on Wednesday -- very happy with the turnaround, which is paramount.
However, other than an email from Google endorsing the company and confirming the order, I did not receive any emails from Alpine advising that the order was fulfilled and a tracking number provided, which would have alerted me to its imminent arrival.
Product -- a heating thermostat -- is as expected -- works fine. I would do further business with Alpine.
"
“Hi Joan,
Thank you for your review and feedback. We do send auto-generated emails with every order for order confirmation when placed and then a second email with tracking information once that is connected to the order - my sincere apologies you did not receive these for your order. Since they are auto-generated emails they can sometimes be caught in a spam folder and unfortunately be missed. I have asked our programming team to verify on your order if the auto-generated emails were sent as they should be, there may also have been a system error. Either way, I am sorry you did not have this information from us in advance of receiving your order and thank you for bringing the concern to our attention. We appreciate the opportunity to improve our customer experience and internal processes.
Please let us know if we can be of any further assistance, our customer solutions team is happy to help. They can be reached M-F 8am - 7pm and Sat 9am - 2pm CST.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"I find when you purchase a big item - there are always problems with delivery , damage and very tired delivery people . I found this company to be courteous , right on target with transfer to shipping and the delivery was a little late due to traffic but the driver was so helpful And courteous . even though I am sure he was on overtime .The product came undamaged and packed well . The one box was dented but item inside was perfect . I commend all who were involved with this transaction . Phone call updates were pleasant and precise . Thank you ."
"I'm extremely satisfied with my purchase from Alpine Home Air Products. The web site is very user friendly with great tools to aid with product selection, along with all specifications and documents needed. After placing my online order I received a call to confirm my order and ensure that everything went smoothly up until today point. I ordered 2 Goodman furnaces along with supply and return plenum for both. Shipping was fast and free. And everything came on a pallet packaged well and All wrapped in plastic. During installation I was impressed with the quality of the sheet metal. Thanks again to the crew at Alpine Home Air! Looking forward to being a long term Customer! "
"No problems at all with Alpine."
"Ordered product on a Saturday. Arrived on Tuesday. Great support
"
"Purchased Furnace on Thursday.
Received it Monday.
Amazingly easy and Very Pleased.
Own and operate 6 homes. Will buy more from Apline. "
"I was very satisfied with their service."
"Very fast delivery, wish my other suppliers were this good! "
"my order was shipped the same day i ordered it & i received it the next
day via fedex. it can't get much better than that."
"Process of ordering, financing and delivery was very easy and efficient. Product has been installed and working well. Would recommend Alpine."
"Russ really helped me get the proper equipment for my home. Thank you!!"
A rep from Alpine Home Air Products, alpinehomeair, has responded:
“Hi Walt,
Thank you for your review and feedback. I am sorry to hear about the denting which you found upon delivery of your unit, but am glad to hear that you were able to fix the dents and the unit is fully operational. You may be able to file a concealed damage claim with the carrier directly at this point - did you happen to take any photos of the unit prior to fixing? I have sent you a separate email with concealed damage claim instructions and tips. Hopefully you will find this useful and helpful in filing a concealed damage claim with the carrier.
Please let us know if we can be of any further assistance, our customer solutions team is happy to help! They can be reached M-F 8am - 7pm and Sat 9am - 2pm CST at 1-800-865-5931.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”