"I ordered an Alpine air handler and the process was really easy. The directions that came with the unit were not very clear, but I made a phone call and customer support answered all my questions!"
"Shipper was rough with item"
"Seriously, I compared all possible options for the same type of system and Alpine won on both cheapest price AND best quality for their price.. the system is top notch and a lot nicer looking than some other models I've seen.. thanks for such a great product and for keeping it affordable!"
"I liked the Alpine Home Air Products Premium Guarantee. The product was delivered in just a few days, was relatively easy to install and performs as described.
"
"Good communication and follow up."
"Call to confirm and thank me for order. Call next day to set up delivery. Well satisfied. "
"After dealing with other third party websites, we found Alpine. Did some company research and was pleased with their rating on BBB as well as multiple customer reviews. Everything was good."
"I was surprised how fast the equipment arrived and how well it was packaged for shipment"
"Ordering on -line was easy and delivery was much quicker that expected. A follow up call was a nice touch to ask if Alpine could be of any other help or if I had any questions concerning my purchase."
"Alpine service and support were very good. Follow up was great and my product works wonderfully. "
"Alpine home air products was very thorough thru the entire ordering process and followed up with messages and a call to make sure the order was handled to our satisfaction.
This type attention to detail shown by the company is very hard to find these days.
Alpine sets the standard on customer service and ordering products on line.
"
"The whole process was simple and great communication..
"
"Their customer service was so friendly and helpful. They've been super patient with all of my questions, payment problems and returns. Highly recommended!
"
"I love the three options for setting it up and chose the table top setting with its own cord. And the directions were perfectly clear!!! The next day the inspector for the boiler called to ask for pictures of the required door closer and the monitor since there is a bedroom next to the boiler room and I sent them off. "
"The complete shipment arrived quickly before promised date. Every thing came pack neetly in one box."
A rep from Alpine Home Air Products, alpinehomeair, has responded:
“Hi Thomas,
Thank you for your feedback, I am sorry to hear about the issue which you experienced with delivery. I have reviewed your order and shared your feedback with our partner carrier, Dayton Freight, so that they may address. We do assess our carriers regularly to help ensure that they provide our customers with the level of service which we expect, so we value your feedback and appreciate that you took the time to tell us. My sincere apologies that you did not experience that level of service expected in your delivery.
Please let us know if we can be of any further assistance, our customer solutions team is happy to help. They can be reached M-F 8am - 7pm and Sat 9am - 2pm CST.
Thank you again for your review, we appreciate your business.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931
”