"What other web store would would have a rep call the next day to inquire how the order went and to see if we had any questions. Just like a small town business."
"very nice they packed all accessories in the same box so they all arrived together.
all items were as advertized and shipped on schedual."
"Compleatly happy thus far!"
"The technical staff was very helpful in clarifying the components I needed to replace my 33 year old HVAC system. The prices of the components are very reasonable, the ordering process was painless, the delivery was fast and complete. The installation instructions are clear and relatively simple. "
"My furnace blower motor died so it was either a new motor or new furnace. My old furnace was 23 years old so I bought a new one from Alpine over Laboratory day weekend. A guy from Alpine called on the following Tuesday and verified my furnace requirements with me and I had my new furnace to my house in less than a week. The furnace had free shipping and showed up undamaged. Thank you Alpine for an easy transaction. "
"Quick and speedy delivery
"
"Great company to do online business with. Arrived on time as promised."
"ordered on a holiday weekend [sunday] & picked up on Thursday. quite quick for a large delivery. price was just a little higher than the competition but a favorable internet search leaned in favor of ALPINE. transaction could not have been better!
ed c"
"I am pleased with the entire web site shopping ,ordering, tracking, delivery, which I picked up at ABF trucking, semi to big to get back lane. Didn't have to wait too long on phone to talk with an assoc. at alpine. Unit up and running and am pleased with the whole process. Would recommend alpine to others and will be making another purchase."
"A special thank you to Joseph for his help in choosing the best equipment for my needs. I placed my order on Monday and received it Tuesday. A+"
"This applies to the new A/C unit order and this order referenced below. Service was excellent except the rep got a totally diffetent Email address on my order so, fodn't receive order confirmation; then misspelled my last name. Otherwise, everything was good. Incidentally, paying for rush shipping has problems when the local truck service only delivers to your town one day per week
Ot would be better to know this ahead of time instead of after ordering."
"I have been purchasing replacement filters from Alpine Home Air Products for many years. They always have the best prices and ship very quickly. I am very happy with their service!"
"I have only one issue. I paid an extra $25 for lift gate delivery, and the truck making the delivery had no lift gate, consequently I had to lift the items off the truck to the ground. I feel the $25 should be refunded."
“Hi Phillip,
Thank you for your review and feedback. I am sorry to hear that the shipping company was unable to deliver the liftgate service which you had purchased. We did confirm with USF Holland that this service was not performed and have issued a credit for the $25 to your account on file. My sincere apologies that you did not receive the liftgate service as expected.
Please let us know if we can be of further assistance, our customer solutions team is happy to help. Thank you again for your feedback, we appreciate your business.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"The 2nd time we needed and received reasonably an quickly"
"I received my furnace on the day promised.
Alpine held up their end of the deal on that one!
Good job Alpine!
Unfortunately, it was dented ,scratched , and some
sheet metal bent/distorted.
Bummer , freight company...
The dents and scratches do not appear to be causing any
problem with the function of the furnace. However , the distorted
sheet metal on the enclosure caused the blower door to be
"sprung" out of shape and would not seal. Also the electrical interlock would not engage.
The installer was able to do some sheet metal bending
and straightening to where the door is now serviceable. The
furnace is in place but not connected or commissioned yet.
( it took some time to do the repairs)
I look forward to no more issues after commissioning."
“Hello Robert,
Thank you for taking the time to review your order. I am very sorry to hear about the damage which your unit experienced in transit, I understand that you sent in an email to our customer solutions team over the weekend. They have reviewed the email and sent you some follow up instructions at the email address associated with your order - please let us know if you have not received these. This email will walk you thru next steps for the damage claim.
Upon receipt of these instructions, let us know if you have any questions or concerns - our customer solutions team is happy to help. They can be reached M-F 8am - 7pm and Sat 9am - 2pm CST at 1-800-865-5931.
Thank you again for your review and feedback, we appreciate your business and the opportunity to improve your order experience.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
A rep from Alpine Home Air Products, alpinehomeair, has responded:
“Hi Robert,
Thank you for taking the time to review your order. I am glad that everything arrived to you in good order, though sorry there was some incorrect information in regard to your email address and spelling of your last name. I see that your order was placed online and you would have received a follow up call to verify products, thank you for the reminder that we should also be confirming customer information on our follow up calls. I have shared your feedback with our product consultants and reviewed the importance of confirming all information on an order.
Please let us know if we can be of any further assistance, our customer solutions team is happy to help. They can be reached M-F 8am - 7pm and Sat 9am - 2pm CST. Thank you again for your feedback, we appreciate the opportunity to improve our customer experience.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”