"Alpine offers great customer service. Very helpful staff and they make sure your order is correct and you have all you need.
Will use them again."
"Order arrived on time. Have not had a chance to hook it up yet, but I am well pleased with the order process and the on time delivery."
"The AC components arrived as described and on time. At my request they checked over my order and found errors that I had made and Items that I didn't need - good job!"
"I did my home work before i decided to buy my heating products. I have looked in many stores and have been wanting to replace my system for about a year but could not find the right price. But i have found the heating company that i will be buying from now on. Your prices is great. THANKS ALPINE"
"The product shipped as promised (very quick). Alpine communicated with us every step of the way. We have not had it installed yet since the addition is not complete so I can't comment on the product satisfaction just yet."
"Great pump!! Very ingeniously made!!!!"
"great product, well buy from here again."
"I placed my order and I was contacted with information on my purchase (warranty,shipping,tech support) all was helpfully and went super seamless really couldn't ask for a better experience. Thanks again"
"Glad I chose the bigger unit as it looks great and I am very pleased with the service. "
"Love it fast and easy ever thing good working order"
"Our order of alpine filters arrived very promptly. This was around the 4th time we ordered from Alpine. We never had a problem this their service or product. "
"Simply the bestService that I have received hands down from the starting process all the way to the finish I received all of my products in reasonable Time and the prices were great I would definitely recommend this company to anyone else"
"It was such a pleasure to do business with Alpine. Like I told them, "this is how all online purchases should be done". Would definitely buy from them again!"
"This was strong enough to hold the furnace .
on the web site i read "The support box features an interior support bracket for maximum strength" I didn't seen any bracket . I did put more screws to make it stronger to prevent shaking.."
"Prompt service. Professional and knowledgable IS people. Easily accessed by phone or email. Product looks good but is not installed as of yet."
A rep from Alpine Home Air Products, alpinehomeair, has responded:
“Hello Roland,
Thank you for your review and feedback. I am sorry to hear that the product which you received was not what you expected from the description. I have asked our product team to review the listing and compare with the physical products which are sent out to update the description as needed to ensure that it accurately represents the physical product. I am glad that the frame is supporting your furnace as needed and expected, though sorry if our description lead to any confusion. We are working to rectify that right now.
Please let us know if we can be of further assistance, our customer solutions team is happy to help. They can be reached M-F 8am - 7pm and Sat 9am - 2pm CDT.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”