"I just bought a new house and after 2 day of moving in the A/C unit quite working. I threw some parts at it and could not fix it. I called a local guy to replace the unit and he wanted $2500. I call Alpine and ordered the A/C unit, condenser, furnace, and everything needed to hook it up cheaper than $2500.
They were great to deal with before and after the purchase. It also came with a video instructions!
Would definitely buy from them again!"
"Great customer service/support, but I had 2 parts that arrived with damage not from the shipping company. The boxes were in great condition but the cased coil and line set were slightly damaged. Was credited for the coil. still waiting to here back on the line set."
"People at alpine a/couple are pros and knowledgeable ,guide you through the process of buying ac or water heater .only thing is that they will not charge for shipping for big item but for small item they do"
"Great folks to work with. Friendly, professional, great selection of products, priced sweet! Shipped fast and well ahead of schedule. Exceeded my expectations in every catagory. I had one hiccup with the website during the checkout process in which they jumped right in, new the answer and took care of it. This is my second time to buy from Alpine and I will be a returning cutomer."
"Thank you for your support on ordering and shipping. I was satisfied with the product and accessories."
"Was surprised at how quick we rec'd the HVAC units we ordered!"
"I ordered a Goodman package A/C. They didn't have the one I ordered in stock. I received a phone call the next day from a very helpful sales associate, who helped me find a comparable unit for the same price. Shipping was fast and free. They have free technical support. I would order from Alpine Home Air again."
"I got a 3 ton unit with evaporator for around $1200.
Install was a breeze.
What a steal.
Wil"
"I was very pleased with the service. The salesman was helpful and polite, customer service kept me informed on what and when things were to take place, and delivery was exactly when Alpine said it would be. I ordered the lift service to place the unit on the ground which the freight company did right where I ask him to put it."
"The ordering process and delivery was problem free. Having no issues was very much appreciated!"
"Alpine was easy to work with. Ordering was a snap and I received a follow up call the next day to confirm. Would do business with them again!"
"I ordered my unit on a Tuesday & it arrived the next day, I was shocked at how this company does business, they are very helpful and knowledgeable, great job you guys "
"did what they said they would do"
"Ordered a thermostat. Was shipped promptly. Was exact model I ordered. Ver pleased!
"
"My order was delivered in 3 days as promised and was installed by my HVAC technician the next day. I can already tell a difference in the temperature in my house. My old unit ran constantly when it was hot outside and did not keep it cool inside. Now this unit cycles on and off, keeping the house nice and cool. I am sure its gonna save me some money on my electric bill. Thank you Alpine Home Air Products for great customer service and a great product"
A rep from Alpine Home Air Products, alpinehomeair, has responded:
“Hi Jeff,
Thank you for your review and feedback, my sincere apologies that the damage to your lineset was not addressed at the same time as the coil damage. I reviewed your order and the only damage notated on there was for the coil, I am sorry for the miscommunication and missed information there! I called and left you a voicemail, we are of course happy to resolve the damage issue with your lineset as well.
Please call me back during a time of your convenience, I am in office M-F 8am - 5pm and am happy to help. Again, my apologies for this mix up and I look forward to the opportunity to work with you to resolve the damaged lineset issue.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”