"Very easy and fast order process. Quick shipment, and no issues"
"The website was easy to navigate and buying online was a breeze!"
"...which is all I ever really want. PTAC deliver on time at a great price"
"Alpine Home Air's people are all you can ask for in overall service to its customer's, spoke to 3 different during and after purchase, All are excellent in competing sales and service.
Larry 7/19/2016"
"Our installer was really torn. He has to pay $300.00 more at the local wholesaler than I did from Alpine. Buying online is Taboo in his world but $300.00 is a chunk of money that shouldn't be left on the table. Either in his pocket and or passing that on to his customers.
He was astounded by the condition the unit came in. He had never seen a unit in such pristine condition ready for install. We are building our new house and will use Alpine again for that project. I ordered it on Saturday and it was here on the west coast on Friday and it was July 4th weekend to boot. Thank you Alpine."
"Replaced my 12 year old "leaking" 3 ton evaporator coil with a new matching cased coil and my central air is working like a charm. New Coil was carefully packaged to eliminate damage during shipping and came with installation instructions. Alpine also has valuable information/resources on their website that I found very helpful. Received new coil in a few days. I would not hesitate to purchase from this Seller again.
Thank you Alpine !"
"Great experience.... installed the unit myself and what difference it has made in the comfort of my home."
"A lot less expensive than buying through the AC companies."
"I called them twice and they were there to help and inform. Very knowledgeable. "
"Highly recommended vendor. Very fast shipping and all as advertised. "
"Received in perfect condition"
"Alpine Home Air Products was a pleasure to do business with. Items arrived before delivery date. Shipping was done by an excellent freight company. I will be doing more business with them in the future. "
"I have yet to get the equipment I ordered. It should have been here last week and still has not come.
There is no way I can rate something I do not have.
Christi Medice"
“Hi Christi,
Thank you for your review and reaching out, I understand you have spoken with our Customer Service Manager Nichole. We did ship your order from our warehouse on July 5th and it seems the issue is with a partner carrier which currently has your order. We are reaching out to them regarding the delayed delivery and get your order to you as quickly as possible.
My sincere apologies that you have experienced this delay - thank you for bringing this to our attention to that we may work to resolve this for you! Please let us know if you have any further concerns, our customer solutions team is happy to help. We are available M-F 8am - 7pm and Sat 9am - 2pm CST.
Thank you again, we appreciate your business.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"the order was easy and customer service was nice. but the shipping took more than expected."
"This is the second time I have ordered from Alpine. Like the first time everything went as expected. Got the product I ordered in a timely manner."
A rep from Alpine Home Air Products, alpinehomeair, has responded:
“Hi David,
Thank you for taking the time to review your order with Alpine Home Air. It is wonderful to hear that you had a smooth end to end process - it is our goal to be the most loved and easy to use retailer of HVAC products and it is great that we met that expectation for you.
Please let us know if you have any installation / maintenance questions regarding your Goodman gas furnace. Our customer solutions team is available M-F 8am - 7pm and Sat 9am - 2pm CST and they are happy to help.
Thank you for choosing Alpine Home Air Products, we appreciate your business!
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”