"Glad I chose the bigger unit as it looks great and I am very pleased with the service. "
"Love it fast and easy ever thing good working order"
"Our order of alpine filters arrived very promptly. This was around the 4th time we ordered from Alpine. We never had a problem this their service or product. "
"Simply the bestService that I have received hands down from the starting process all the way to the finish I received all of my products in reasonable Time and the prices were great I would definitely recommend this company to anyone else"
"It was such a pleasure to do business with Alpine. Like I told them, "this is how all online purchases should be done". Would definitely buy from them again!"
"This was strong enough to hold the furnace .
on the web site i read "The support box features an interior support bracket for maximum strength" I didn't seen any bracket . I did put more screws to make it stronger to prevent shaking.."
"Prompt service. Professional and knowledgable IS people. Easily accessed by phone or email. Product looks good but is not installed as of yet."
"Very Satisfied, all components arrived quickly and were very well packaged
The local delivery service ABF was EXCELLENT and I highly recommend them."
"We receive it as Alpine said ... No problem."
"Great experience! The Alpine rep was knowledgeable and answered all my questions, the units arrived on time, we just installed them, they are working great!"
"Easy to deal with except for the shipping company they use don't give two craps about Alpine's product if my AC system arrived and half of it was crushed and it's now taken another week waiting on another air handler to show up cost me big delays time and money"
“Hello James,
Thank you for your review and feedback. I am sorry to hear about the damage which you experienced and the frustrations which that caused. I can certainly understand your concerns! We assess our carrier partners regularly, it is our goal to be the most loved and easy to use retailer of HVAC products. This includes the delivery and we work daily with our carriers to help ensure they are providing the experience we want our customers to have. It sounds like this did not happen in your case, my sincere apologies for that - I will be sure to review your order with our carrier partner which was involved.
I see your replacement order is on its way and has an expected delivery date of 8/30/16, the carrier should be contacting you directly to set up the delivery appointment. Please let us know if we can be of any further assistance, we are happy to help.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"Stove delivered quickly. Great price"
"I called in this order on a Monday evening when it was less than an hour until they closed. Dan took my order and put it on hold until I called in the credit card. (Customer wanted equipment on his card).
Dan followed up the next morning but calling me three times. I was able to give him the payment information minutes before the ship deadline.
My order was at my door at 10am on Thursday just as expected. Awesome job guys and gals!!
I am a repeat customer and after an experience like this I will go here first for my equipment. Thanks again."
“Hi Ken,
Thank you for your review. It is our goal to be the most loved and easy to use retailer of HVAC products, it is wonderful to hear that you had such a positive end to end experience! I will be sure to share your feedback with our product consultant Dan, I am sure he will be glad that you appreciated his assistance.
Please let us know if we can be of any further assistance, our customer solutions team is happy to help. They can be reached M-F 8am - 7pm and Sat 9am - 2pm CST. Thank you again, we appreciate your business.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"Really appreciated Russ 's help, very professional,"
"orderd the wrong part had to pay double to have it shipped back they could have not have to pay for shipping lost customer "
“Hello Gary,
Thank you for your review and feedback, I am sorry that you have experienced this frustration with your product return. I reviewed your order, since you placed the order online and it was not a recommendation by one of our consultants we will certainly credit you for the item itself upon return to our warehouse. However, the cost of return shipping would be your responsibility.
It is stated in our policies which are agreed to at time of checkout, that should a product need to be returned due to an error on our part, we will take that responsibility and cover the return shipping. In cases where the return is not caused by an error on our part, we do ask that customer to take responsibility of the return shipping.
Again, my apologies that you experienced this frustration and thank you for your feedback. I hope you can understand and appreciate our return policy, we try to be fair to all parties involved by ensuring that the return policy is read prior to order processing.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
A rep from Alpine Home Air Products, alpinehomeair, has responded:
“Hello Roland,
Thank you for your review and feedback. I am sorry to hear that the product which you received was not what you expected from the description. I have asked our product team to review the listing and compare with the physical products which are sent out to update the description as needed to ensure that it accurately represents the physical product. I am glad that the frame is supporting your furnace as needed and expected, though sorry if our description lead to any confusion. We are working to rectify that right now.
Please let us know if we can be of further assistance, our customer solutions team is happy to help. They can be reached M-F 8am - 7pm and Sat 9am - 2pm CDT.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”