"realty help me out, after i order the wrong unit, thank you and your terrific staff "
"I received my order very quickly and everything was packaged very neatly. I have everything installed and works good."
“Hi Raymond,
Thank you for taking the time to review your order with Alpine Home Air Products. It is great to hear that everything is in good order with your Goodman air conditioning system and working well. Our warehouse associates inspect every shipment before it leaves, I am glad you appreciated the care that went into the packaging of your equipment.
Please let us know if we can be of any further assistance, our customer solutions team is happy to help. They can be reached M-F 8am - 6pm and Sat 9am - 2pm CST.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
" Great prices on all the products and it showed up before were supposed to "
“Hi Bryan,
Thank you for your review. I am glad that you received your Goodman LP conversion kit in good order and a timely manner. Please let us know if we can be of any further assistance, our customer solutions team is happy to help. They can be reached M-F 8am - 6pm and Sat 9am - 2pm CST.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"Yes, it gets hot here too. Mostly 70 degrees, but with Alpine, we will no longer
suffer those few days it gets hot. Great service, great price and complete
satisfaction. I recommend them highly."
“Hi Peggy Sue,
Thank you for taking the time to review your order with Alpine Home Air Products. It is great to hear that your Goodman air conditioner is operating well and keeping you cool! Be sure to register your new condenser online with Goodman, if you haven't already, in order to receive their full warranty benefits (10 years on parts and compressor replacement).
Please let us know if we can be of any further assistance, our customer solutions team is happy to help. They can be reached M-F 8am -6pm and Sat 9am - 2pm CST.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"Fast Delivery Ordered Sunday and received on Wednesday!"
“Hi Troy,
Thank you for taking the time to review your order, I am glad that you appreciated the speed of delivery. I see your order shipped with our partner carrier Dayton Freight, I will be sure to share your feedback with them. Be sure to register your Goodman condenser with their online warranty registration (if you've not done so already) in order to receive their full warranty benefits, 10 years for parts and compressor replacement.
Please let us know if you have any installation / maintenance questions, our customer solutions team is happy to help. They can be reached M-F 8am - 6pm and Sat 9am - 2pm CST.
Thank you again, we appreciate your business!
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"Peter was great took care of everything .answered all my questions. Great job Peter "
“Hello Willard,
Thank you for your review, I am glad that you had such a positive order experience. It is our goal to be the most loved and easy to use retailer of HVAC products, so we love hearing about experiences such as yours! I will be sure to let Peter know that you appreciated his help.
Please let us know if we can be of further assistance, our customer solutions team is happy to help. They can be reached M-F 8am - 6pm and Sat 9am - 2pm CST.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"Came in less than a week, they called ahead and delivered when they said. Salesman was not pushy and helped me order the right system."
“Hi Clifford,
Thank you for your review. I am glad to hear that you appreciated your end to end experience. The Gooodman heat pump which you ordered is an excellent model with its energy efficient scroll compressor, easy service access ports, and Goodman sound control design.
Please let us know if you have any installation / maintenance questions, our customer solutions team is happy to help. They are available M-F 8am - 6pm and Sat 9am - 2pm CST.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"Hi,
My most recent Goodman AC system purchased a few weeks ago did not get shipped with the correct sized Orafice / Piston for the Condensor. I called customer service on Wednesday 4-27-16 explaining installation was planned for Friday 4-29-16 and needed the correct Orafice overnighted. I was assured the Orafice would arrive by Friday. I also had arranged for the necessary equipment & resources to be available to complete the installation in a timely manner.
After the part did not arrive on Friday afternoon I called customer service again and learned the Orafice did not even arrive at Alpine's facility yet and was not going to ship for another week.
I then had to scramble at 4:30 pm on a Friday afternoon to locate an Orafice locally, which I was unsuccessful. The following morning while I was supposed to be focusing on the installation, I instead had to drive all around town to numerous HVAC suppliers. The last place I visited happened to have the correct Goodman Orafice in stock. They also confirmed the Orafice size called out by Alpine was incorrect.
I could have avoided a lot of headaches by not being misled on the delivery time of the Orafice, which come to find out is not the correct size anyways.
Eric
"
“Hi Eric,
Thank you for your review and feedback, I am very sorry for the delays and frustrations which you experienced. After having spoken with Goodman, it seems that they are no longer including the orifice with equipment items. We are addressing this internally to help prevent any future issues like this. This was unfortunately a piece that had to be special ordered with Goodman and, due to that, took longer than expected to receive at our warehouse for shipment to you - my sincere apologies that this delay was not communicated in advance.
I understand the part was shipped at no cost and overnighted to you once we received it at our warehouse. I have reached out to the manufacturer regarding the fact that it was an incorrectly sized orifice match. We ordered this particular orifice for you based upon Goodman's recommendation - thank you for bringing the possible error to our attention so that we can address for future reference.
One of our customer solution team members will be reaching out to you, please let us know if we can be of any further assistance. My sincere apologies again for the delays and frustrations which you experienced; thank you for your review. We appreciate your feedback and the opportunity to improve our customer experience.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"I really appreciate the quick and accurate business transaction and the timely delivery.
Thanks for all your help!"
“Hi Mr. Aguilar,
Thank you for your review. I am glad to hear that your Goodman packaged air unit arrived to you in good order and a timely manner. I see your order shipped with our carrier partner ABF Freight, I will be sure to share your feedback with them!
Please let us know if we can be of any further assistance, our customer solutions team is happy to help. They can be reached M-F 8am - 6pm and Sat 9am - 2pm CST.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"I was looking to replace my furnish and was unable to find a local vendor that would sell me a unit I could install myself. So, out of frustration, I decided to search the internet. I did a google search and Alpine was one of the first companies listed. After visiting a few sites that didn't have what I wanted, I went to Alpine's site and was impressed with the helpful information and ease of selecting the unit I needed. The process from ordering to receiving the merchandise was seamless. I will definitely recommend your company in the future. Thanks, a very satisfied customer from Kansas."
“Hello Herbert,
Thank you for taking the time to review your order experience with Alpine Home Air Products. It is great to hear that you had such a positive end to end experience. It is our goal to be the most loved and easy to use retailer of HVAC products, we love hearing about experiences like yours!
Please let us know if you have any questions regarding the installation / maintenance of your Goodman gas furnace. Our customer solutions team is happy to help, they can be reached M-F 8am - 6pm and Sat 9am - 2pm CST.
Thank you again, we appreciate your business!
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"Fast Delivery Top notch service, will recomend to everyone."
“Hi Bruce,
Thank you for your review, it is great to hear that you had a positive end to end experience. Please let us know if you have any questions regarding your GeneralAire and Honeywell filters, our customer solutions team is happy to help. They can be reached M-F 8am - 6pm and Sat 9am - 2pm CST.
Thank you again, we appreciate your business.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"Nice customer service, quick and easy. Affordable "
“Hello Samantha,
Thank you for taking the time to review your order with Alpine Home Air Products. It is our goal to be the most loved and easy to use retailer of HVAC products, so we love hearing about experiences such as yours. Be sure to register your new Goodman air conditioner on their warranty registration site if you haven't already in order to receive their full warranty benefits (10 years on parts and the compressor). The address is below should you need it:
http://www.goodmanmfg.com/WarrantyOverview/WarrantyRegistration.aspx
Please let us know if we can be of further assistance, our customer solutions team is happy to help, they can be reached M-F 8am - 6pm and Sat 9am - 2pm CST.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"Very fast shipping . Nice sales guys."
“Hi Thomas,
Thank you for your review, I am glad to hear that you appreciated the speed of shipping and service which you experienced. Please let us know if you have any questions regarding the installation / maintenance of your Blueridge mini-split system, it is an excellent line which combines energy efficiency with powerful cooling and quiet operation.
Should you have any questions, our customer solutions team can be reached M-F 8am - 6pm and Sat 9am - 2pm CST.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"good service very happy and cool"
“Hi Bobby,
Thank you for your review. It is great to hear that everything is in good order with your Goodman high-efficiency packaged unit. Be sure to register your unit online with Goodman if you haven't already in order to receive the full warranty benefits, 20 years on the heat exchanger with 10 years on compressor and parts.
Please let us know if we can be of further assistance, our customer solutions team is happy to help. They can be reached M-Sat at 1-800-865-5931.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"Unit arrived in perfect condition. New camp isn't built yet, so not yet installed. It heats 600-900 s.f. So plenty of btu's. Camp is 532 s.f. Should be installed within 4-6 weeks. Can't wait for fall to arrive to try it out. I purchased the blower and programmable thermostat. I think it's an awesome combo, and much less labor than a wood stove. Thanks again."
“Hello Arthur,
Thank you for taking the time to review your order with Alpine Home Air Products. It is great to hear that you had a positive end to end experience with your Williams direct-vent wall furnace. It is our goal to be the most loved and easy to use retailer of HVAC products, so we love hearing about experiences such as yours.
Please let us know if we can be of any further assistance, our customer solutions team is happy to help. They can be reached M- Sat at 1-800-865-5931.
Thank you again, we appreciate your business.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
A rep from Alpine Home Air Products, alpinehomeair, has responded:
“Hi Kimberly,
Thank you for your review. I am glad that our product consultants team was able to help you source the correct unit for your needs. It is our goal to be the most loved and easy to use retailer of HVAC systems, it is wonderful to hear that we were able to provide you with the information you needed to make an informed decision on your HVAC needs.
Please let us know if you have any installation / maintenance questions regarding your new Goodman heat pump system. Our customer solutions team is happy to help, they can be reached M-F 8am - 6pm and Sat 9am - 2pm CST.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”