"Placed my order on a sunday. A guy calls me Monday morning to go over my order with me to make sure I was getting what I really wanted. What?! Nobody cares like that anymore do they. I was blown away, nice to hear from a real person. Order showed up on thursday. Couldn't believe how fast. And the reason i ordered from this place, it came with everything needed to install. I got this unit for a rental apartment I own. My son is buying a house that has a non working system. I know where we we be getting a new one from!"
"Alpine definitely has my business for all of my HVAC work on renovations that we do. Their quality and hands on approach to customer service truly was well above all of the other companies we were quoted from. This speaks volumes for our future relationship and will return to purchase repeatedly from Alpine. :)"
"Everything was in good condition (except for a slight bend on one of the wings of the mounting bracket -easy fix to bend back though) was easy to install and works great."
"It took me a year to decide on the ductless air conditioning system that I wanted to purchase. Sal spent time explaining how the system works and even spoke to my installer. This company is easy to deal with, the people on the phone know their products and they deliver when they say they will deliver. Though I have not yet installed the product, I know that if we need any help, Alpine offers technical support. "
"I have been using a similar one for many years. This one is for a friend, who really loves it as it shows the indor and outdoor temperature accurately. "
"Used a mini split to heat and cool entire house, worked well!"
"Though the item came within a week, I had to spend hours straightening the fins on the compressor because of the lack of packing material. "
“Hi Jacob,
Thank you for your review and feedback, I am so sorry that you experienced damage to your compressor. We are addressing the packaging issue with our warehouse to help ensure this does not happen in the future. I called and left you a voicemail, please feel free to contact me back at the number provided so that we may ensure everything is in good working order with your compressor and find a resolution for you.
Again, my sincere apologies for the damage and frustrations which you experienced. We appreciate your feedback and the opportunity to improve our customer experience.
Please do contact me during a time of your convenience, I am happy to help find a resolution to this issue for you.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"Great communication for delivery. Product is just what we ordered!"
"Delivered very quickly. product as ordered"
"This is the second furnace that I received from Alpine. Everything arrived as promised in excellent working order. I will be ordering more products from them in the future since they are very helpful both with their easily navigated website as well as their very helpful videos."
"Very good customer service! "
"Material came in an oversize carton with inadequate packing material. The plenum kit slid around inside the carton destroying the DVD installation guide that was taped to the inside of the carton. I requested 2 day delivery but even though Alpine said it was shipped on 5/13/2016, the package didn't arrive until 5/18/2016, with material bent and dented."
“Hello Rick,
Thank you for your time today and feedback, my sincere apologies for the delay and frustrations which you experienced. I appreciated the opportunity to speak with you, I am addressing these packaging and shipping issues with our warehouse to help ensure they do not happen again. As mentioned, I have credited your card on file for the Two-Day Air service which you did not receive.
My apologies again and thank you for bringing these issues to our attention, we take the feedback seriously and we appreciate the opportunity to improve our processing and customer experience.
Please let me know if I can be of any further assistance, I am happy to help. I can be reached M-F 8am - 5pm CST at 1-800-865-5931.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"I was needing a A coil for my moms central air unit and a pump for the condensation I drove everywhere no luck I called several heating and air places to give est. on repairs and no body would do it they just wanted me to pay for all brand new equipment for over 3000 dollors and so I went online I typed in central air a- coil and found alpine right there it was quick easy and the most quick way ive found to get what I needed for under 500 dollors and it was in my home in 3 days unbelievable thanks alpine "
"Fast, Easy, and the best price I could find! I would defiantly recommend to my friends."
"Exactly what we needed in a timely and cost effective manner!"
“Hello Linda,
Thank you for your review. It is our goal to be the most loved and easy to use retailer of HVAC products, so we love receiving feedback such as yours!
Please let us know if we can be of any further assistance, our customer solutions team is happy to help. They can be reached M-F 8am - 6pm and Sat 9am - 2pm CST.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
A rep from Alpine Home Air Products, alpinehomeair, has responded:
“Hello Bryan,
Thank you for your review. It is our goal to be the most loved and easy to use retailer of HVAC products, it is wonderful to hear that you appreciated our customer service approach and follow up! Your Blueridge mini-split heat pump is an excellent system with its sleep function, intelligent defrost, and Gold Fin condenser - it is designed with efficiency and longevity in mind.
Please let us know if you have any questions regarding installation / maintenance of your mini-split system. Our customer solutions team is happy to help, they can be reached M-F 8am - 6pm and Sat 9am - 2pm CST.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”