"Just great experience on prices and service would recommend"
"Cant thank Alpine Air enough for all of their help when I ordered my new central air unit. Dan in customer service helped me get expedited shipping for the unit and answered all of my questions. It arrived on time. Temperatures in my house were at 84 degrees before I installed the unit. Everything Alpine says is correct you do about 90% of the work and then have a HVAC tech come in and charge the system. My friend put in a system one week prior to me....and paid $3600.00. I was all in at around $1455! That was the cost of the central air unit, the A coil, and paying the tech to charge the system. As I sit writing this review my house is a cozy 70 degrees!! Thanks again Alpine!!"
"My order had all the right parts but one piece was sent that was used and previously installed. They gave me a credit for it but it shouldn't have happened in the first place. Their lack of 7 day per week customer service was problematic as we didn't find the issue until Sunday when we were doing the installation.
"
"As before, Alpine Home Air Products delivers!
Another happy experience. Easy to install, happy with the product and the accessory."
"the salesman was VERY helpful and the product was delivered in 3 days! Very satisfied and will use Alpine Home Air Products in the future!"
"Had a great experience with Alpine Air. Joseph Waller was awesome, answered all my questions. Gave input, very tactfully, at all the right times. He helped me through the whole process, purchase, shipping and thru install. Have already reccomened Joseph and Alpine Air to my neighbors and brother in law. "
"This was my second time using Alpine so being a repeat customer pretty much says how pleased I am with the products, value and customer service... Good prices and fast delivery along with great informative and helpful website. Had a few questions concerning installation that were quickly and courteously handled by their technical support team. What else can I say..."
“Hi Michael,
Thank you for taking the time to review your order with Alpine. I am glad you had such a positive end to end experience, it is our goal to be the most loved and easy to use retailer of HVAC products so we love hearing from returning customers. Please let us know if we can be of any further assistance, our customer solutions team is happy to help - they are available M-F 8am - 6pm and Sat 9am - 2pm.
Thank you again for your feedback, we look forward to working with you next time!
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"Great product, delivery and price."
"Ordering here was easy and painless. "
"Spoke with a representative on the phone about products. Their courtesy and knowledge along with free future tech support, won me over from competitors as a new customer. My phone conversation made me realize that service and commitment are worth more than saving a few bucks or free shipping... Thanks! John in NC "
“Hi John,
Thank you for taking the time to review your experience with Alpine Home Air Products. It is great to hear that you appreciated the service which you received from our product specialists and customer solutions teams - we believe in offering fair, quality service to our customers and providing an experience which we ourselves want with a retailer.
Please let us know if we can be of any further assistance, our customer solutions team is available M-F 8am - 6pm and Sat 9am - 2pm CST. Thank you for choosing Alpine Home Air Products, we look forward to working with you again!
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"Very quick delivery. Unit showed up in timely fashion, damaged free. Works great!"
"Everything arrived in a timely manner and looks great!"
"Everything was great, no damage and curbside delivery. Arrived a few days after purchase."
"We received our delivery on Thursday 06/09/16. We called regarding the damages to the air conditioning, and have been looking for an email with instructions on how to send pictures of the damages. We called and was told that an email would be sent out to attached pictures of the damages. Still have not received that said email."
“Hello Anja,
Thank you for taking the time to bring this to our attention. I understand that you have spoken with our customer solutions team - the issue was that the email had initially been filtered to a spam folder and you have now received the needed email. My apologies for any frustrations which you experienced due to this filtering. Please let us know if we can be of any further assistance, our customer solutions team is happy to help. They can be reached M-F 8am - 6pm and Sat 9am - 2pm CST at 1-800-865-5931.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"I hear criticism from local businesses about people not wanting to trade with them. They earn it!
This job cast me $1500, I was quoted $4500 for the same work. I have the satisfaction of knowing that I did the work properly because I did it myself."
A rep from Alpine Home Air Products, alpinehomeair, has responded:
“Hi Christopher,
Thank you for your review and feedback, I have addressed the unit issue with our warehouse. You are absolutely right that a previously installed unit should never go out as a new piece to a customer, my apologies that this error happened and for the frustration which it caused you. I have also brought your feedback for 7 day customer service needed to our executive staff, we appreciate that some of our customers will perform installations on Sundays and possibly have questions and are reviewing internally.
Thank you again for your feedback, we appreciate the opportunity to improve our customer experience.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931 ”