"Value and speed - they delivered on both! Thank you Alpine Home Air Products!"
"We were thrilled to be able to find these air return filters at such a reasonable price. Will definitely reorder!"
“Hi Diane,
Thank you for taking the time to review your order with Alpine Home Air Products. I am glad that we were able to provide you the filters you needed for your air filtration system. The Honeywell return grill 4" filters are a great option which offer a more effective reduction of pollen, bacteria and dust than traditional 1" filters, while also lasting three times longer than standard filters.
Please let us know if we can be of further assistance, our customer solutions team is happy to help. They can be reached M-W 8am - 6:30pm, Th-F 8am - 6pm, and Sat 9am - 2pm CST.
Thank you again, we appreciate your business!
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"I didn't realize at time of order that you are just an order taker. After ordering was told that product ship date would be 2 weeks from then. Still waiting for shipment to occur. The few dollars saved not worth the wait. The bold lettering about free shipping was deceiving until read fine print. .... "
“Hello Doug,
Thank you for taking the time to send us your feedback, I am sorry that you are experiencing these frustrations and issues with the delay of your order shipment. We try to always keep our inventory levels accurate and on par with customer needs, unfortunately our inventory was off for the item which you ordered.
We do offer free shipping on all freight orders, however small pack shipments do still have shipping charged - I am sorry for any confusion you experienced with that on our website. I have brought the issue to our advertising/programming teams attention so that they may adjust accordingly.
One of our customer solutions team members will be reaching out to you in regard to status of your order and expected ship date, my apologies again for the inconvenience and frustration you have experienced. Thank you again for your review, we value your feedback and the opportunity to improve our customer experience.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"Everybody that I interacted with at Alpine Home Air Products was professional and friendly. The ordering process was smooth and I received the entire order quickly and undamaged. Thank you!"
“Hi Ken,
Thank you for your review. It is wonderful to hear that you had a positive and smooth order process working with our customer solutions team, I am glad to hear that your order arrived to you in a timely manner and good order as well. Please let us know if you have any questions regarding your ComfortAire oil furnace or Goodman air conditioning system, we are happy to help.
Thank you again for your feedback, we appreciate your business!
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"They were very helpful and courteous"
“Hello Charles,
Thank you for your review. I am glad that you found our customer solutions team helpful. Please let us know if you have any questions regarding the installation / maintenance of your Goodman air conditioning system, we are happy to help.
Our customer solutions team can be reached M-W 8am - 6:30pm, Th-F 8am - 6pm, and Sat 9am - 2pm CST to help with any questions you may have.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"Great service and super fast. Would recommend to friends. Ordered on a Saturday afternoon and received Tuesday morning. "
“Hi James,
Thank you for your review. It is great to hear that your Rinnai tankless water heater arrived to you quickly and in good order. Thank you for the recommendations to your friends, we truly appreciate it!
Please let us know if you have any installation/maintenance questions, our customer solutions team is happy to help. They are available M-W 8am - 6:30pm, Th-F 8am - 6pm, and Sat 9am - 2pm CST and can be reached at 1-800-865-5931.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"My son ordered my air conditioner from alpine on the instructions of the installer. The coil that was ordered was not certified to work with the air conditioner I ordered and I received a phone call suggesting a different coil. My installer completely agreed. This company has been awesome from day one. I would definitely recommend this company."
“Hi Karen,
Thank you for taking the time to review your order with Alpine Home Air Products. I am glad that you had a smooth end to end experience ordering your Goodman air conditioning system. Be sure to register your unit online with Goodman in order to receive full warranty benefits (10 years on compressor and parts). The website is below should you need it.
http://www.goodmanmfg.com/WarrantyOverview/WarrantyRegistration.aspx
Please let us know if we can be of any further assistance, our customer solutions team is happy to help. They can be reached M-W 8am - 6:30pm, Th-F 8am - 6pm, and Sat 9am - 2pm CST.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"Condensor arrived on time but was damaged. Was able to use it though."
“Hi Zach,
Thank you for your review and feedback, I am sorry to hear that you experienced damage to your Goodman air conditioning unit. We do have options for filing a damage claim if you would like, one of our customer solutions team members will be reaching out to you to go over next steps should you wish to do that.
Please let us know if we can be of further assistance, we look forward to helping resolve your damage issue. Thank you for bringing this to our attention, should you not be available at the time we call please feel free to also contact us at 1-800-865-5931.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"I ordered a heating and cooling unit. However, I didn't know that I needed to order a case,or something the unit sits inside. So I need that to get the unit installed. Just would have been nice if someone could have followed up & informed me that I didn't order everything required, for the install.
Otherwise, service was good, but delivery was delayed, or not within the time frame allotted.
Thanks, "
“Hi Darlena,
Thank you for your feedback, I am sorry that you experienced the delay in installation due to needing further items. I can understand your frustration in needing to wait further to get the coil installed now. I see that one of our product consultants did email and call the number associated with your order that day to follow up - I am sorry that he was unable to reach you and confirm whether or not you needed a casing with your coil.
We do try to follow up with all customers which have placed orders via the website to ensure they have all their items needed for installation, unfortunately we have to ship out some without having heard back from customers if it is getting close to our warehouse cutoff for shipment.
My apologies again and thank you for your feedback, I will be sure to share it with our product consultants and address the possibility of holding certain orders a bit longer than standard if we really think they may need further components for set up.
Please let us know if we can be of any further assistance, our customer solutions team is happy to help. They are available M-W 8am - 6:30pm, Th-F 8am - 6pm, and Sat 9am - 2pm CST.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"Efficient, fast delivery, fair pricing
"
“Hi Raymond,
Thank you for your review, I am glad to hear that you received your DiversiTech condensation pump in good order and a timely manner. Please let us know if we can be of any further assistance, our customer solutions team is happy to help. They can be reached M-W 8am - 6:30pm, Th-F 8am - 6pm, and Sat 9am - 2pm CST.
Thank you,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"Love the unit my son has, so I decided to buy one! And it's so quiet inside and out, throws the cool air or warm air teal good, we love it!! Thanks Alpine Home Air Products!! And an easy pay plan - - how cool!!"
“Hello Dennis,
Thank you for taking the time to review your order with Alpine Home Air Products. It is great to hear that both you and your son had smooth end to end experiences when ordering from us. It is our goal to be the most loved and easy to use retailer of HVAC products, so we love hearing from happily referred customers like yourself!
I am glad that you are enjoying your Blueridge ductless mini-split system. I cannot say enough positive things about the Blueridge line, with its 18 SEER Energy Star rating, intelligent sleep function, defrost feature, and fan delay functionality - it is powerful yet extremely efficient.
Please let us know if we can be of any further assistance, our customer solutions team is happy to help. They can be reached M-W 8am - 6:30pm, Th-F 8am - 6pm, and 9am - 2pm CST.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"Fair price and free shipping, what more can I ask for."
“Hello Jeff,
Thank you for your review. We work closely with our vendor and carrier partners to be able to offer competitive and fair pricing to our customers, I am glad you appreciated that. Your Williams direct vent wall furnace is an excellent unit as it requires no electricity to operate, has a "matchless" pilot igniter, and automatic thermostat for easy control.
Please let us know if we can be of any further assistance, our customer solutions team is happy to help. They are available M-W 8am - 6:30pm, Th-F 8am - 6pm, and Sat 9am - 2pm CST.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"I haven't received unit, I assume its lost in space, april 6 was the delivery date"
“Hello Bobby,
Thank you for bringing this issue to our attention, I am very sorry to hear that you have not yet received your delivery as expected. I contacted the delivering carrier, ABF Freight, they delivered your shipment to their local carrier for delivery in your area on 4/4/16. I am in contact with their scheduler to confirm why this had not delivered to you yet and expedite the delivery.
I tried calling but your voicemail box is full so I was unfortunately unable to leave a message, I sent an email with some further updates - please contact me at your earliest convenience so that we may resolve this issue for you.
Again, my apologies that you have not received your shipment yet and thank you for bringing this to our attention so that we may resolve this issue with the carrier. I look forward to being in touch soon!
Thank you,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"Was fantastic when I had questions in my crawlspace and could just get online from my phone during the install! Will get more from them!"
“Hi Jason,
Thank you for your review, I am glad to hear that you found our customer solutions team helpful and easily accessible. It is our goal to be the most loved and easy to use retailer of HVAC products, so we love receiving feedback such as yours!
Please let us know if we can be of any further assistance with your Goodman gas furnace and air conditioning system, our customer solutions team is happy to help. They can be reached at 1-800-865-5931 M-Sat.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"Good prices, great product and shipping was quick and without problems."
“Hi David,
Thank you for taking the time to review your order experience with Alpine Home Air Products. It is great to hear that you experienced a smooth end to end process in receiving your Blueridge mini-split system. Your new Blueridge system is an excellent option for energy efficiency with its sleep and intelligent defrost functions designed to reduce energy loss.
Please let us know if we can be of any further assistance, our customer solutions team is happy to help!
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
A rep from Alpine Home Air Products, alpinehomeair, has responded:
“Hi Kathryn,
Thank you for your review, I am glad that you received your GeneralAire filters in a timely manner and good order. It is our goal to be the most loved and easy to use retailer of HVAC products, so it is great to hear that you had a positive order experience!
Please let us know if we can be of further assistance, our customer solutions team is available M-W 8am - 6:30pm, Th-F 8am - 6pm, and Sat 9am - 2pm CST.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”