"I put in the order in the late afternoon and it was shipped the following day. While placing the order a chat window popped up on the site and the representative confirmed that the part needed (TXV valve) was in stock and should ship quickly. It is good to know that it is that easy to get in contact with a representative when needed. "
"Extremely satisfied with all aspects of this company. I have purchased 3 HVAC systems from Alpine in the past 7 years with never a problem. The shipping is fast and they do what they say they will do. Support after the purchase is exemplary. And the prices are the best, without tax and free shipping to boot. What more can I say. "
“Hello Raymond,
Thank you for taking the time to review your experiences with Alpine Home Air Products. It is our goal to be the most loved and easy to use retailer of HVAC products, so we love hearing feedback from repeat customers such as yourself. I am glad that you have continued to have positive end to end experiences.
Be sure to register your Goodman air conditioner online with Goodman so that you can receive the full benefits of their warranty - 10 years for the compressor and parts. The website address is below should you need it.
http://www.goodmanmfg.com/WarrantyOverview/WarrantyRegistration.aspx
Please let us know if we can be of further assistance, our customer solutions team is happy to help. They can be reached at M-W 8am - 6:30pm, Th-F 8am - 6pm, Sat 9am - 2pm CST.
Thank you again, we appreciate your business and look forward to working with you next time!
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"Everything as promised. Great follow through"
“Hello David,
Thank you for your review. It is great to hear that you had a positive end to end experience ordering your packaged unit air conditioner. Your unit comes with some excellent functionality (including the DigiSmart control board, automatic freeze protection, and 3 minute compressor lockout) to help increase the longevity and efficiency of your unit.
Please let us know if we can be of further assistance, our customer solutions team is happy to help. They are available M-W 8am - 6:30pm, Th-F 8am - 6pm, and Sat 9am - 2pm CST.
Thank you,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Prodcuts
1-800-865-5931”
"Thanks great customer service."
“Hi Brian,
Thank you for taking the time to review your order with Alpine Home Air Products. I will be sure to let our product consultants and customer solutions teams know that you appreciated their help, as well as the fast shipping!
Be sure to register your Goodman air conditioner online to receive the full benefits of their warranty, 10 years on the compressor and parts. The website is below for your reference.
http://www.goodmanmfg.com/WarrantyOverview/WarrantyRegistration.aspx
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"they were informative - took time to explain stuff ... good rating - I would recommend "
“Hi Dave,
Thank you for your review, I am glad that you had a positive order experience with Alpine Home Air Products. It is our goal to be the most loved and easy to use retailer of HVAC products, so it is great to hear that you found our customer solutions team helpful and informative!
Please let us know if we can be of further assistance, our customer solutions team is available M-W 8am - 6:30pm, Th-F 8am - 6pm, and Sat 9am - 2pm CST.
Thank you again for your review, we look forward to working with you next time.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"We are in process of installing the unit will keep you posted. Thanks"
“Hi Terri,
Thank you for your feedback, I am sorry to hear that you have not yet received your product. I checked your tracking information and it shows that your order has arrived to the delivering terminal in your area. They have the shipment marked for delivery tomorrow 3/22/16, and you should be hearing from them shortly to schedule delivery time if you have not already.
Your order was picked up from our warehouse on 3/15/16 with ABF Freight, unfortunately with the weekend and longer distance from our warehouse in Louisville, KY to your location - the shipment delivery has taken a bit longer. One of our customer solutions representatives will be reaching out to you regarding confirmation of shipment delivery.
Please let us know if you have any questions or if there is anything we can be of further assistance with, our customer solutions team is happy to help. They can be reached M-W 8am - 6:30pm, Th-F 8am - 6pm, and Sat 9am - 2pm CST.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"even though i had ordered parts that didnt go together they caught this and straightened every thing out . the heater and a-coil are working perfectly . i wish all my online experiences were this great"
“Hi Michael,
Thank you for taking the time to review your order experience. I am glad to hear that you appreciated our follow up service call to your online placement, we understand that HVAC supplies are an investment in your home life and try to ensure you receive the correct products for your needs.
Please let us know if you have any questions regarding the installation / maintenance of your Goodman high-efficiency gas furnace. Our customer solutions team is happy to help, they can be reached at 1-800-865-5931.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"Everything went smooth as silk my only regret is that we have come to the end of the true winter season early and I cannot see how well this thing can operate."
“Hello Thomas,
Thank you for your review. It is great to hear that you had such a smooth end to end process with your order. We work closely with our vendor / carrier partners to try and ensure that our customers receive their products in good order and a timely manner.
Please let us know if we can be of further assistance, we look forward to hearing about how things operate for you next winter!
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"Recv'd correct part quickly"
“Hi Anthony,
Thank you for your review. I am glad to hear that you received your Aprilaire feed tube kit quickly and in good order. It is our goal to be the most loved and easy to use retailer of HVAC products, so we love hearing about experiences like yours.
Please let us know if we can be of any further assistance, our customer solutions team is happy to help. They can be reached M-W 8am - 6:30pm, Th-F 8am - 6pm, and Sat 9am - 2pm CST.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"The ordering process was great and simple, but my product was not delivered on the time I was told by the Holland delivery service,in which my tubing may have some damage, which I noted on the delivery ticket. I have not installed my product as of yet."
“Hi Lonnie,
Thank you for taking the time to review your order with Alpine Home Air Products. I am sorry to hear that you had a delayed delivery with USF Holland and possible damage. We assess our carrier partners regularly, I will be sure to address your issues with our representative. I am glad that you signed for the possible damage on your delivery receipt, that is very important in addressing any damage claims.
Please let us know if you have any installation / maintenance questions for your Blueridge mini-split heat pump. Our customer solutions team is happy to help, they are available M-W 8am - 6:30pm, Th-F 8am - 6pm, and Sat 9am - 2pm CST.
Thank you again for your order, we appreciate your business.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"Purchased new coil for AC. Coil delivered in two days! Only problem was that the coil was damaged from possible packaging from manufacturer. Alpine immediately sent a replacement and sent prepaid shipping labels to return damaged item. I will soon be purchasing three complete units. I know who I will be buying them from."
“Hello Henry,
Thank you for taking the time to review your order with Alpine Home Air Products. I am sorry to hear that your coil arrived to you damaged, but am glad we were able to get your replacement and return labels to you in a timely manner.
Please let us know if you have any questions regarding installation / maintenance of your evaporator coil, our customer solutions team is happy to help. They can be reached M-W 8am - 6:30pm, Th-F 8am - 6pm, and Sat 9am - 2pm CST.
Thank you for your order, we appreciate your business!
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"Well I keep getting these emails from you guys asking my review, and up to this moment, I don't have my package yet, when I get it I will let you know."
“Hello Charles,
Thank you for your feedback, I apologize for the delay in receiving your barrel stove hot plate. I see that we sent you a notice the item was back-ordered on Feb. 29th with an anticipated delivery date of April 1st to our warehouse, at which point your item will ship to you. I understand this is a long delay for delivery and apologize that our inventory on this item is out of stock.
I did check with our product specialist and April 1st is still the anticipated delivery date. Should you wish to purchase locally before April 1st, we will be happy to credit your order - just let us know. You may call in to our customer solutions team for any assistance needed at 1-800-865-5931. They are available M-W 8am - 6:30pm, Th-F 8am - 6pm, and Sat 9am - 2pm CST.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"Fast shipping, will buy again
Thanks"
“Hi Denis,
Thank you for your review, I am glad to hear that your Honeywell thermostat arrived to you in good order and a timely manner. I will be sure to let our customer solutions team know that you also appreciated their communications regarding your product and shipment.
Please let us know if we can be of further assistance, our customer solutions team is happy to help. They can be reached M-W 8am - 6:30pm, Th-F 8am - 6pm, and Sat 9am - 2pm CST.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"
Delivered in perfect condition on Monday afternoon.
"
“Hello Mesgina,
Thank you for your review. It is great to hear that your Goodman condenser arrived to you in good order, I see that it delivered with our carrier partner ABF Freight. I will be sure to share your feedback with them as well.
Please let us know if you have any installation / maintenance questions regarding your new condenser, our customer solutions team is happy to help. They can be reached M-W 8am - 6:30pm, Th-F 8am - 6pm, and Sate 9am - 2pm CST.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"Service was prompt and professional; system as described; would recommend."
“Hello John,
Thank you for your review. I am glad that everything was in good order with your Goodman condenser and evaporator coil. Goodman offers a 10 year warranty on compressor and parts. Be sure to register your Goodman unit online if you haven't done so already in order to receive full warranty benefits. The link is below should you need it.
http://www.goodmanmfg.com/WarrantyOverview/WarrantyRegistration.aspx
Please let us know if we can be of further assistance, our customer solutions team is happy to help. They can be reached at 1-800-865-5931, M - Sat.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
A rep from Alpine Home Air Products, alpinehomeair, has responded:
“Hi Thomas,
Thank you for taking the time to review your experience ordering from Alpine Home Air Products. I am glad you appreciated our chat function on the website and that you found our product consultant helpful. Be sure to check out our learning center on the website as well, it is an excellent resource for general HVAC system information.
Please let us know if we can be of further assistance, our customer solutions team is happy to help. They can be reached M-W 8am - 6:30pm, Th-F 8am - 6pm, and Sat 9am - 2pm CST.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”