"prompt, had parts. the right ones ... in 36 hours. Excellent!"
"I would do business with them again. "
“Hi Joseph,
Thanks for your order and for taking the time to review our company. We look forward to doing business with you again.
Please let us know if we can assist you further.
Best regards,
Karen Tovey, VP
Alpine Home Air Products”
"Great doing business with these folks, recommended."
“Hi Rafael,
Thanks for your order. We appreciate your kind review.
Best regards,
Karen Tovey, VP
Alpine Home Air Products”
"The color coded on the wires not consistent with most aplacation "
“Hi Travis,
Thanks for your order of the Goodman heat kit HKA-15C. I apologize that you did not receive product documentation that was helpful. I will be forwarding this issue to our product team to see about correcting the wiring documentation. Please let us know if you need technical support at this point or if we can assist you in any other way.
Best regards,
Karen Tovey, VP
Alpine Home Air Products”
"the web site was very easy to get around, However I ordered this heater ten days ago,and I have not received word whether it has been shipped and by who and when to expect delivery. Very disappointed:"
“Hi Calvin,
Thanks for your order. I see you ordered a Goodman furnace shipping to Montana. We shipped your order on the day the order was placed and a shipping confirmation would have been sent to you by email. Sometimes these emails are caught in your spam folder. Due to your rural location, ABF Freight shows your shipment was ready for delivery on December 10th. Please let me know if you did not receive your products.
Best regards,
Karen Tovey, VP
Alpine Home Air Products”
"Great products, great communication and delivery was on time for the subcontractor. Also, needless to say, fantastic pricing…"
“Hi Daniel,
Thank you for your order of the Goodman GMVM961155DX. Goodman is an excellent product line that we are proud to offer since 2003. They have excellent lifetime warranties on the heat exchanger and ten years on parts for these furnaces with online registration. We work to keep our prices as competitive and low as possible for our customers.
Please make sure to register your product online with Goodman Manufacturing at this link:
http://www.goodmanmfg.com/WarrantyOverview/WarrantyRegistration.aspx
Please let us know if we can assist you further.
Best regards,
Karen Tovey, VP
Alpine Home Air Products”
" Very good service fast delivery product was easy to assemble and they gave a free DVD to show how "
“Hi Adam,
Thanks for buying a sheet metal transition kit from us. I'm glad you found the instructional video to be useful.
We appreciate your business.
Karen Tovey
VP”
"Totally satisfied with every part of purchase."
“Hi Gary,
Thanks for your order and your review. I'm glad you found your furnace filters at our site. We appreciate it.
Karen Tovey
VP”
"I ordered a new coil and alpine shipped fast very accurate and professional. 5stars recommend for any products they carry. Look no further they are the best hands down"
“Hi Matthew,
Thank you for the awesome review. We appreciate it.
Karen Tovey
VP”
"The evaporator coil that I purchased was shipped in double packaging to protect the coil further more. Thanks a lot!"
“Hi Hosein,
Thank you for your order. Bill packages all of our evaporator coils for shipment. He packages them using two boxes and extra filling to prevent damage. I will pass your review along to him. Please let us know if you need any technical support. We appreciate your business.
Thanks,
Karen Tovey
VP”
"Quick, cost effective, just what everyone wants."
“Hi Connie,
Thank you for your order. I'm glad you received your order quickly!
Please register your Goodman equipment online on their web site for your full warranty coverage. Your furnace has a lifetime warranty on the heat exchanger and 10 years on the parts with registration.
http://www.goodmanmfg.com/WarrantyOverview/WarrantyRegistration.aspx
Please let us know if you need any technical assistance or if we can assist you further.
Best regards,
Karen Tovey
VP”
"I own my own Hvac business an they delivered on time. Or actually faster than I expected. Which to me is a good thing. Their products are very well made for reasonable prices. I will be buying here time after time. "
“Hi Jeff,
Thanks for the great review from an industry insider. We are here if you need any additional assistance.
We appreciate your business.
Karen Tovey
VP”
"Holland did not deliver the unit and I was never called .I called Holland today and said they could not get a drop tailgate truck to Anniston.They said they could deliver it to Pelham. Very dissapointed THIS cost me two weeks to get this installed."
“Hi Mickey,
I'm sorry that you have not had a good experience with our freight carrier. I will ask our customer service team to contact you regarding this.
I am reviewing whether to continue shipping with USF Holland. Feedback like this is very important for us. We use it to measure the performance of our carriers.
Best regards,
Karen Tovey
VP”
"Order was shipped next day and arrived in excellent condition. Emails ahead of delivery with manuals was very helpful too."
“Hi Bill,
Thanks for your order! We appreciate your positive feedback. We email the product manuals on every order and it's nice to know that customers find them helpful.
Please let us know if you need any further assistance.
Best regards,
Karen Tovey
VP”
"Excellent service, quick delivery!"
“Hi Mark,
Thanks for your order and great feedback. We appreciate it!
Please let us know if we can assist you further or if you need any technical support.
Please register your Goodman furnace online for the full warranty coverage:
http://www.goodmanmfg.com/WarrantyOverview/WarrantyRegistration.aspx
Thank you,
Karen Tovey
VP”
A rep from Alpine Home Air Products, alpinehomeair, has responded:
“Hi Paul,
Thanks for your order! I'm glad you received it quickly. We work to get all of our orders out on time every day to ensure our customers receive their products when they expect.
Please let us know if we can help you again in the future.
Best regards,
Karen Tovey, VP
Alpine Home Air Products”