"Delivery was way faster than I expected..."
"Fast service & shipping. good priceing"
"My order was on July 1, my credit card was billed July 2nd. It's July 8th and my order is still pending shippment. What's up with that?"
"response time was fantastic! great job! I will be back!!"
"Excellent delivery and products--was disappointed parts where back ordered, also received wrong installation CD."
“Thanks for your feedback. We appreciate your patience during the delay on your order. You may have discovered this already, but our DVD includes all 7 of our installation videos. Some players automatically start playing the first video rather than taking you to the menu where you can select which video to watch. If you press the “menu” button on your DVD player it should give you your choice of videos. If that doesn’t work, please let us know so that we can send you another copy! Thanks for your business!”
"Great price and very quick delivery. Wish it had stated Made in China, though..."
"I had ordered a new Ac unit online on a Saturday did not hear anything thur Wednesday the following week about the unit shipping out so I emailed them about the hold up and they replied to me that the unit was on back order and that they would let me know when it would be shipping out to me. I was under the impression that delivery would be a couple of days and at no time of ordering the unit was I notified of the unit being on back order, nor was I informed by them until I contacted them first, I am very unhappy with alpine because the unit that I am replacing with this one is dead and I am in need of this unit now not sometime in the future, I live in AZ and we are having record breaking temperatures right now! If I don't receive the unit VERY SOON I will be canceling my order and going to your competitor for better service!!
Ben Soto- very unhappy!!"
“We appreciate your feedback Ben. We are working on improvements to our backorder notification system. Having multiple warehouses means we have fewer backorders than most similar organizations, but sometimes leaves us embarrassed when our existing systems don’t function the way we want them to. Sorry we were unable to get that unit to you quickly enough. As you might imagine, this record breaking heat has meant our industry is selling equipment faster than manufacturers can make it. We trust you were able to locate the unit elsewhere and find satisfactory relief!”
"You guys always come through quickly and accurately...and at a great cost!
Thanks!"
"I am very pleased with the fast delivery, Will probably get it installed in a few days. Thank you..........
William J Schaff."
"Delivered quickly works great!!!"
"I put my order in over a week ago got a message about a backorder I've emailed and called and left a message on this past tuesday snd still haven't heard a word and the first thing I hear is a review what is up with that"
"easy on-line ordering, good price, quick ship!"
"The item I ordered was the correct size and it arrived in a very timely matter...thank you."
"I received my order and I more than happy with my product Thanks alpine for keeping us cool"
“If we can be of any further assistance please don’t hesitate to let us know!”
"Fast shipping. Well packaged."
A rep from Alpine Home Air Products, alpinehomeair, has responded:
“Thanks for your feedback. We apologize for the unexpected delay on your order. According to our information the filters were delivered to you on 7/9/2013, if that is not the case please contact us at 800-865-5931 so we may correct the matter as fast as possible.”