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Product & services pricing
4.27/5
Chance of future purchase:
4.29/5
Shipping & packaging:
4.23/5
Customer service:
4.18/5
Return/Replacement policy:
4.12/5

Verified
5/5

2013-07-19

"The sales person was patient and very nice. Helped make sure I got the right units. Even though Alpine was not the cheapest I went with them because of the service and knowledge of the sales people. Very fast delivery. I have found my new AC supplier. "


Verified
5/5

2013-07-19

"Very fast shipping hard to find product but, Alpine home air had it in stock."


Verified
4/5

2013-07-19

"Just waiting for the drain kit I ordered."


Verified
5/5

2013-07-19

"Quick delivery . Making me say 25 characters in the ratings leads me to ramble."


Verified
2/5

2013-07-19

"Delivery was made in a large tractor trailor rig. Operater would not back up to my garage to unload units (I paid $25.00 for drop gate delivery) he said he would leave them in the street. I do not have any means to move such large equipment around, he finally backed up to end of drive way and used pallet mover to move them to the end of my drive way where they set and are in the way. A smaller delivery truck would have been much better. However the driver could have backed up to my garage we could have gotten them out of sight and the weather if he had been more cooperative."


Verified
5/5

2013-07-18

"I was surprised on how fast I received my furnace. The delivery was exceptional. I am looking forward to start saving money every month with my high efficiency unit. Thanks "


Verified
5/5

2013-07-18

"Great service and quality products. Easy to work with."


Verified
5/5

2013-07-18

"I ordered a complete Central AC system. All parts arrived in a quick manner. The customer service was polite and courteous. I would purchase from Alpine again!"


Verified
5/5

2013-07-18

"After spent a few days searching the 3 Ton complete heat pump system, compare price / quality and advise from my local technicians, I finally purchased the Goodman SSZ140361 from Alpinehomeair.com. on July 11, 2013 but was not sure which type of air handler that match with the heat pump and would fit under the crawlspace. Thanks to Steve Baxter who helped me to pick the correct air handler and carefully gone through the order to make sure everything corrected. The shipping was free and complete system arrived in perfect condition and faster than expected.

I am extremely pleased with the product, the excellent service, the pricing and I love the "system selector" feature that guided me in the right direction. I would highly recommend Alpine Home Air products to anyone.

"

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Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
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Verified
5/5

2013-07-18

"Outstanding customer service, great delivery. No damage to any components in shipping. "


Verified
5/5

2013-07-18

"great service nice to work with, got the order --love it. thanks"


Verified
4/5

2013-07-17

"delivered on time good price quality product"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2013-07-17

"Fast service will order again."


Verified
5/5

2013-07-17

"Could not have worked out better."


Verified
5/5

2013-07-17

"I am completely satisfied with customer service and tech support.
One phone call to each with a couple questions about wiring and evaporator coil placement and I was all set. I did everything myself except for contracting the certified tech to braze the set lines, purge and test the system and start it up. Inside temp dropped from 84 farenhiet to 74 farenhiet with in a few hours. I couldn't be more pleased.
"