"I just love Amazon, so you can call me biased.
I buy mostly electronics and camera equipment, but I have also purchased things you would not necessarily associate with Amazon: food, hardware, AC filters etc.
It is just great that they update the price of the items in your cart continuously: my cart is actually a wish list (I keep a lot of products in the "save for later" section, and when an item reaches a certain price I place my order).
It is true that free shipping can be slow, but I never had problems with the condition of the items received. On the few occasions I decided to return an item, the process was very simple: you go on the web page, view the order you want to return an item from, print the authorization and stick it to the original box. Once Amazon receives the item, the refund is pretty fast, a couple of days at most."

"Very pleased! They have not yet left me disappointed. Reliable and affordable, Amazon is always the first place I go for books, especially text books for my college courses. Highly reccomend!"

"I've ordered from Amazon at least a dozen times, and havn't yet been dissapointed.

Their prices are always at least the average of what you'd expect in a store, and usually feature sales, deals, and quite often free shipping.

What's more, their reccomendation feature has been uniquely helpful in finding new books, games and music.

All used items I've purchased have been as described, and none of my items have come late or not come at all.

Overall a great company when you're looking for a trusted site to get just about anything."

"This site continues to deliver fast shipping, products as described, and value. Have purchased many items from Amazon.com over the past few years, from ink cartridges, movies, kitchen products, books, toys to electronic keyboards without a single problem. Could not rate any retailer higher. Thanks for the service you provide.
"

"Item came as promised, but couldn't get a copy of my invoice. "

"Great sellers, great items. Not one bad transaction in hundreds. So much better than eBay I can hardly believe it!"

"Fast shipping, low prices."

"Never a problem with 'Amazon'....Been a customer for over 3 years.......Great customer Service"

"Amazon has a great selection of products. I found some Eva Cassidy CDs that I couldn't find locally. The website is easy to navigate. The pricing was OK, though I'd have preferred a lower price. However, shipping was free so I won't complain."

""BOYCOTT AMAZON.COM...!!!!!!!"

Like one of the other reviewers, my Amazon.com account was suddenly closed without warning by the account services people at Amazon because I had returned too many items that were damaged due to poor packaging. For people shopping at Amazon.com, I just want to warn you that unless you have low expectations for the quality of the products you purchase, this is not the place where you want to shop. Yes, Amazon.com does offer cheaper prices for certain products (NOT ALL PRODUCTS) on their sites, but as the old addage goes, you get what you pay for. And don't expect them to change their habits of using CHEAP packaging for the items you puchased because I was never able to convince them to use better packaging after all the incidents that I had with damaged items purchase thru them or their affiliated sellers. They will only penalize you, the consumer for returning damaged items too many times. Most people (just like myself) think that Amazon.com have a good returns policy with the so call "A-Z buyer protection plan", but the real truth is that they treat the consumer as a means to squeeze money from rather than to provide good service to. It all sounds good, but try returning damaged or defective products a few times in a row and your account could be SHUT DOWN without even a WARNING!!!!

Frankly, I was always hesitant to shop with them and this experience only confirms and reinforces my apprehensions about shopping on their site.

"BUYER BEWARE...!!!!"
To all buyers out there, just be sure you don't return the items you buy from Amazon.com regardless of damage or defects or risk loosing your account."

"8/22/08- I pre-ordered software from Amazon.com using a gift card. When placing the order there were 2 "Pre-Order" icons. Sadly, I disnt realize one was with Amazon and one was with a "Third Party Seller".

After realizing the order was being processed under Amazon AND Hubbagames (3rd party) I got concerned. I saw that Hubbagames did NOT have a phone number on thier site. I sent 2 emails to cancel the order. One to Amazon and one to Hubbagames. No response from Hubbagames.

I ordered the same software directly from Amazon.com, since I do NOT do online business without a phone number to call (Hubbagames).

I spoke to Amazon's customer service. Your typical foregin call center. Explained that I needed the first order cancelled and the gift card applied to the second order. Trying to get them to understand was hard enough. I was told they cant cancel the order placed with the 3rd party seller. I have to cancel with them. I explained I tried and it hasnt happend. I asked for a contact number for Hubbagames and was told they dont have a phone number. I asked how they do business with a company that does not have a phone #, and was told they are not required to have a phone #. Odd. I thought standards would be higher.

I spoke to a supervisor (Cody B.) and was told he will personally take the 3rd party order placed with a $50 gift card, and apply it to my second order, so I would only be paying $4 and some change, one the oder gets cancelled. I said great, and asked for an e-mail detailing that information. I never recieved that e-mail.

8-29-08- First order through the 3rd party seller has STILL not been canceled. No response from Hubbagames. Called Customer service again. Was told it might take 1-2 weeks to get it the 3rd party order cancelled going through Amazon. Was also told by a new supervisor (Jason), that they will apply the gift card from the 3rd party order to the second order placed directly with Amazon. Again, asked for the e-mail to confirm it. Still nothing.

I will NOT be doing business with Amazon.com again. Their 3rd party sellers are no-name businesses with no contact info. Be VERY careful when ordering with Amazon.com. Make sure you are NOT buying from a 3rd party. And good luck calling customer service. Good luck with understanding them, and them understanding you. Its a call center with no idea of what they are doing. They dont even give out last names so they dont have to take responsability for what they tell you.

There are plenty of other e-tailers out there that DO communicate with the customer. I would suggest trying them first.

"

"Ordered a camera bag on August 19, early AM. They gave a suggest time frame of about a week (August 26) for the free shipping option, so I continued. But the item didn't ship until August 22nd. Items was in stock too, and there weren't any other items that held up the order.

I realize 'free shipping' doesn't give you too many perks, but I've had plenty of experience with 'free shipping' with them in the past, and I can't ever remember a 3 day delay.

Even an automated e-mail saying the item will not ship for 3 days would have been nice...but no such notice of delay.

I'm noticed that with more expensive items, they tend to ship faster. I bought a $1145 camera kit from them just last week, paid for a simple shipping upgrade, and the item was at my door the next day. That's what makes Amazon great....and it also highlights all the more when they don't a great job, like with this order.

I'm sure I'll order from them in the future, but I'm not longer convinced their 'free shipping' option is all that great of a deal. If you're on ANY kind of a time table to get an item, don't rely on it....even if you think you have 2 or 3 days to spare."

"Here's what I received from them via email.
-----------------------------------------------------------------
Hello from Amazon.com.

A careful review of your account indicates you've experienced an extraordinary number of incidents with your orders and corresponding shipments.

In the normal course of business, the occasional problem is inevitable. The rate at which such problems have occurred on your account is extraordinary, however, and cannot continue. Effective immediately, your Amazon.com account is closed and you are no longer able to shop in our store. I am very sorry for any disappointment this may cause.

Please know that any accounts related to yours have also been closed. If you were to open a new account, the same will result and it will also be closed. In the event that you attempt to do so, we will not accept the return of any additional orders, nor will we issue further refunds in connection with any future orders. We appreciate your cooperation in refraining from using our web site.

If you require additional assistance, or have any concerns, feel free to contact us directly at ****@****.

Please do not contact regular Customer Service again, as they will no longer be able to assist you.


Regards,

Account Specialist
Amazon.com
http://www.amazon.com
-------------------------------------------------------------
I tried to return a damaged item to them due to their poor packaging which isn't the first time already. Now they decided to close my account. I sent them an email to find out what's going but no reply. I called their customer service and they refused to assist me. I can't return my item to them and it costs me $250, they are just simply don't want to deal with me and blacklisted me. Amazon.com is a rip-off and HORRIBLE."

"Been purchasing from them for over ten years. Love the convenience, speed of shipping, and prices; not to mention the ability to choose from multiple sellers. Started selling last year. Am very happy with the whole picture/process of both sides!!"

"As usual, Amazon.com is extremely efficient in the transaction process, and very competitive in price. A very reliable on-line merchant!"