"Since I have purchased a new home I have increased the rate in which I am buying things from Amazon. Before it was mostly books..now its everything from Rubbermaid closet systems to ink replacements for printers.
I had my first return with them a few days ago. I bought another closet organizer set and one of the extentions was missing some parts.
They offered me a few ways to fix the situation, unfortunatly the only one I could except was return the itme.
So they sent me out another replacement item same day with an rma and return postage sticker for the item I recieved that was missing the hardware package.
Great customer service...great prices. What more can you ask?"
"Biggest selection of items and purchase options. Very reliable (and free) shipping. No "live" customer service, which can be a pain. Definitely a trusted on-line source of just about anything."
"Amazon never fails me in the customer service department. They have shown to me, that they are the perfect definition of customer service. Any questions, concerns or problems I have, they have done their best in facilitating."
"DCB-56 SLR Camera Holster (BLACK) -- Bought it for bout $23, great case for my Canon XS (1000D) which I also purchased from Amazon (will write another review on it)...all I wana say is great and prompt service....
Okay I just learnt I can only have 1 review per compay...so I'd like to add bout the other experience..
Canon Rebel XS 10.1MP Digital SLR Camera with EF-S 18-55mm f/3.5-5.6 IS Lens (Black) : ordered it on 15th June...in fact I pre ordered it as it wasnt in stock...got the best price ($689)...where as circuit city was selling the same for $699 + bout $57 as tax....just tracked my package and learnt that it has been dilivered...so cant wait to get back home....needless to say Amazon rocks
Ps.. have also bought an 8gb Transend SDHC card for my brand new SLR cause they were offering for the lowest price...
I totally trust amazon :-)"
"I WILL NEVER DO BUSINESS WITH AMAZON AGAIN, I ONLY USE THEIR SITE FOR INFORMATION, and I buy thousands to tens of thousands of dollars of merchandise online each year. Keep reading to find out why... AMAZON is the WORST MAJOR ONLINE RETAILER that I have done business with. A high percentage of their items are now sold through secondary retailers called the AMAZON MARKETPLACE and while many of these vendors are good, MANY OF THEM ARE NOT! AMAZON refuses to act responsibly when it comes to these vendors. EXAMPLE: I purchased a high end memory card through AMAZON from a vendor called electronics-fast. Thinking that if I purchased through AMAZON I would receive authentic merchandise backed by AMAZON. After I ordered the card I heard that some of the cards being sold were COUNTERFEIT, so when I received the card I called SanDisk the manufacturer of the card to check its authenticity. I learned that the card I purchased through AMAZON was counterfeit. When I contacted AMAZON they took a long time to respond, but agreed to seek a refund. They asked me to send the item back to electronics-fast for a refund, and electronics-fast sent me an e-mail telling me to send it to a PO Box where they would receive it and then send me a refund. The problem I have with this is that the item sold to me MADE IT AN ILLEGAL TRANSACTION (fraud and distributing counterfeit merchandise), so I demanded that AMAZON give me the name and business address of the company so I could contact law enforcement. Amazon refused and I have not returned the card and have not received a refund, My credit card company is persuing it and VISA TELLS ME THAT THEY RECEIVE A HUGE NUMBER OF COMPLAINTS ABOUT AMAZON. Stay AWAY."
"been buying from amazon for so long even before they were just selling books. had never had a problem. though for buying a dslr from another vendor abes of maine big mistake! had a horrible experience they didnt process my order until i decide to give them a call when i did their customer service reps are totally rude! decided to cancel and stick to buying from amazon where i usually do my online shopping. totally a sigh of relief received my order after 3 days! w/o a hitch plus they give estimates on delivery and tracking numbers. found out my camera dropped prices 3x on their site and they price adjusted as long as its w/in 30 days of purchase. highly recommend them just by items sold by Amazon! not by third party sellers though. "
"Purchasing from amazon.com is always quick and painless. I subscribe to Amazon Prime and use it to purchase most of my household goods as well as majors electronic purchases. Customer support is great. Overall a way better experience than buy.com"
"Amazon.com is probably my favorite online e-tailer. I'm made numerous purchases in the past few years. Their website and customer support is top notch. They price-match with no hassle for 30 days (if fulfilled by Amazon). I would highly recommend them."
"Update as of 10/21/08:
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This is regarding a 16GB SDHC card I bought from Amazon. The next day price was dropped by $5. I called them to refund me the difference as any seller will do within a 30 day time period. Customer service told me that after September 1 2008 Amazon does not match their own price - nice!
After that, I asked what if I return the product and order again. Well, as you might have guessed, I will have to pay for return shipping!
This has made me a bit wary of Amazon. Buying from Amazon now has become like buying stocks in stock market - someday you get the lower price and same can go higher and lower the very next day.
Also, I have heard and read that if you do too many returns on items from Amazon, they might just close your account - brilliant. So much for pro-consumer market experience. Some cases might be genuine and some may not be. But these are what the facts are.
Having said all this, Amazon still has the best prices and shipping rates. But buyer should have maximum information on merchant that's why this review has been posted.
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As of 7/12/08:
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I order a lot of items from Amazon. They have the best prices. Best shipping rate - which most of the time is free.
This review is based on two items I ordered from them: a hard drive enclosure and a Razer Lachesis gaming mouse.
Both arrived in perfect condition and as per the expected time given during check out.
The enclosure stopped working after a while. Returned it without any hassle. Return shipping was paid by Amazon and I didn't even have to call customer service for that.
Highly recommended to anyone.
I prefer buying items from Amazon that are sold by Amazon itself, not by third parties. If I like an item listed by a third party, I go to their website to order rather than through Amazon. I don't see any advantage doing that but I just prefer to stay away from ebay-like experience."
"I love Amazon.com They are a really great store. I love buying the used items because they are always in great shape and cost next to nothing. I am a customer for life."
"Amazon has very good prices and fast free shipping. They have never let me down yet. Returns have also been very quick and easy for me. I highly recommend amazon.com to anyone looking for just about anything.
I ordered an OCZ Vendetta 2 CPU Cooler from Amazon yesterday and they had the lowest price I could find on the internet and they had the factory $10 rebate available from the product page. "
"Quick and low priced. I order from Amazon a lot. Low price and secure."
"I order from Amazon regularly and am always pleased. Most recently I have ordered and promptly received some dress shirts and a Tripp Lite SMART1000LCD 1000VA UPS Smart Pro Rack/Tower."
"I ordered for hard disk drive. I have bought many items from Amamzon.com. They have fast shipping and best service.
You can definitely by from the site"
"I buy alot of stuff through Amazon. The best thing is the reviews people write about things.
I just bought a 52" Samsung 550 through Amazon. Excellent, superfast shipping and white glove delivery. I had no qualms whatsoever about ordering from Amazon. "