"Have used amazon on many occassions and would recommend them to anyone. "
"Purchased a Motorola RAZR phone and sent in rebate. Never received it. Amazon uses an outside company to handle the rebate. I contacted them several times with no resolution. Everything requested on the rebate was sent in and was mailed on time."
"I ploace an order with 8 different items on it. The next day I received an e-mail that four of the items were priced wrong and that they were removed form the order. I could understand one or two but FOUR???? Then to make things worse, I go to look at the order and my "Free Supersaver Shipping" has now gone up to $21.00 WITHOUT any notice. This was for the $13.00 worth of items reamining on the order. This is not only bad customer service but I would have to guess that it is in some way illegal and definitely unethical. I will never shop at Amazon again and I suggest that you don't either!!"
"I have made several purchases recently from Amazon and all were filled and shipped quickly."
"I've been shopping with Amazon.com for over a year now and I've had no major problems. When I've run into problems Amazon has dealt with them quickly and efficiently to my satisfaction. Free shipping on Amazon sold items (not 3rd party sellers) and my items came in on time through UPS ground: Fluke Intellitone Case, Milwaukee Drill Bits, and a couple of label tapes for a Rhinopro 5000. Sometimes UPS is slow but that is UPS not Amazon's fault."
"I ordered a food processor as a gift. I revieved a spatula. I am not sure what happend. I contacted support and they mentioned that the vendor no longer supplied that item. The item was still on sale on the website. another case of false advertisement. So I was out a gift. Took a month to get my money and oder through another vendor. I will try and avoid this store when possible."
"As always Amazon got my order shipped the same day and since I'm part of Amazon Prime I get free 2nd day shipping. They always respond to emails and try to correct any issues I've ever had.
Wow, some of these reviews are horrible. Before I was a prime member I used the Super Saving shipping only when I dont need the item in a hurry. If you play with the shipping options you notice anything other than Free Super Savings ships the same day. Most bad reviews I read use this excuse for a bad rating. I'm glad I've never had bad experience."
"quick, reliable service, with e=mails communicating progress of order. Thanks!"
"A fantastic online store. They always have the best prices on anything that I've needed to purchase. Yes, the Super Saver shipping can be a bit flaky at times, especially when you order more than one item at a time, but on more than one occasion I've had orders arrive days before their projected date."
"I've been buying all sort of stuff with Amazon since 2 years ago and my experience has always been excellent. The website structure is friendly and easy to navigate. Prices are fair. Stock control is accurate. Description is comprehensive. Super saver shipping applies to a wide large number of items. Return policies work. Delivery uses to be on time. I'm astonished with the negative feedbacks. Sounds like other company. I would assume most of them are isolated events, out of the quality curve."
"Used them a bazillion times and usually great to deal with. Usually with the free shipping they have the best prices. Very surprised about the low ratings."
"I've used Amazon for years and have always been pleased with their products and service. I probably do more books than anything else, but have also recently purchased appliances, clothing and DVDs. On the rare occasion that I've had to return something, they've always been friendly and efficient about it.
Some people have commented about the Super Saver shipping and it's true that the shipping times can vary significantly. I'd say about 50% of the time (with super saver), my items ship within a couple of days. About 40% of the time, they ship within the week and about 10% of the time, there is enough of a delay that I end up wishing I'd paid for regular shipping. But that's the thing. Don't use free shipping if you can't wait a week or two. Most of the time, you won't have to, but sometimes you will.
Amazon's prices aren't generally the best around for electronics and computer stuff, but they're very competative on books and DVDs and they do frequently have some real bargains when they put something on sale."
"I am a regular customer of amazon since 3years and its been gr8. They do everything on time. Even I bought a cell phone with service activation and got back $200 mail in rebates without any hassle.
Free shipping is great feature.
thanks
kiran"
"This was my first time ordering anything over the internet and I was making a major purchase. I had heard all kinds of stories about people not getting what they bought or it being delivered broken.
Well I ordered a 50" Samsung from Amazon.com on 1/11/06 and I am writing this review on 1/14/06 after enjoying the football game on my new tv. I was so surprised that my tv was delivered so fast that I had to let everybody know. There are a couple of other items that should be delivered on monday according to the tracking number which is still much sooner than expected. I would have no problems ordering again from amazon.com and look forward to doing so. By the way, I chose the standard shipping and dont see how it could have gotten here any sooner if I had chosen 2 day. Thanks for listening."
"As others described, shipping is hit and miss. I would reccomend avoiding Super Saver shipping. I have used it three times. Once the order came in two weeks, Once in just over a month and once it never came. On the last occasion the book I wanted was in stock and would ship in 24 hours when I placed the order but after three months and several inquiries I was told the book was now out of stock and out of print, sorry. I have had better luck with standard shipping usually taking a week to ten days. I upgraded to the premier shipping plan late last year which should give me "free" second day air on all Amazon purchases (you pay up front for a year service). During the final week before Christmas I placed several orders on Monday, all in stock. One arrived on Thursday and the rest arrived on Friday before Christmas. On the web site the last set of orders all said they would arrive after Christmas despite claiming the opposite when I placed the order. They arrived late but as initially promised before Christmas but the web site put me in a panic. Looking at all my two day orders at other times of the year only half the time do they arrive in the two days promised, the rest take 3-4 days. The only issues I ever have with Amazon is shipping. Make sure you are not in a hurry when you place an order. Next year I'll do my Christmas shopping a week earlier."