"I ordered from a merchant through Amazon.com. The seller completely ripped me off. I placed the order on August 28th, and by the 22nd of September I had still not received my order. I filed an Amazon.com A to Z claim against the seller, and in a little over a week, Amazon.com refunded the full price of my order. (Including Shipping!) Although the seller was a joke, Amazon.com was very easy to work with. This time I will order directly from Amazon.com."

"Not very happy but eventually it is working out. Ordered an e-book and could not download it, their technical service seems to be OK but there is quite a delay in getting back answers from them. Otherwise they seem to be reliable."

"I am a long time user i made an order on sep 26 and i got 1 day shipping but it is now sep 29 and still has not shipped out yet, why is that?????

I email and call them and they tell me that it will by 9pm eastern time tonight or if not i call them tonight and cancle cause my order is a replament order cause ups did not deliver it right and right know it is not "not yet shipped" been on that for like 1 full day!"

"My first time ordering from Amazon was a quite pleasant one. I ordered a Shark cordless hand vaccum on Sept 25 and it was delivered here on Sept 29, this with free 5-9 day shipping. Packaging was adequate with nice transparent pillows and the product was undamaged. I will consider them on my next purchase if the price is reasonable."

"Very good service. I recieved my package like 5 days early of expected arrival. And they shipped it UPS even though I got the free shipping. Usually other sites ship USPS for free shipping to lower cost, but that takes like forever to get. The only thing I didn't like about the shipping was the package was damage, but that's was OK because it was only the covering of the items which was a battery charger. I think it was damage before, thus I think it was not UPS fault, but the charger still works."

"I've been buying from amazon.com for at least 5 years, and have never had a problem that wasn't resolved to my satisfaction. Once they sent two books, different titles but same exact content. They accepted return and refunded all costs for the other book. Until the advent of "Amazon Prime", a fee-based program that provides free 2-day shipping, I always used their free shipping on $25+ orders, and received quick delivery. However, with their new fee-based program, their free delivery takes upwards of a week before shipment. Once shipped, still get order within a couple of days, just have to wait for shipment. Kind of a pain, but oh well. The last order I used one-day shipping, ordered on 9/20, and had the item on 9/21, excellent, and not excessive shipping charge. "

"Bought a Samsung LN40A650 LCD TV on a friday, it came on tuesday! with free shipping too. Amazon is a wonderful place to buy a TV"

"I ordered 2 tv shelfs and one came without the mounting hardware. I e-mailed Amazon and received a response within an hour. They volunteered to ship me a replacement by overnight shipping and sent me shipping label to return the unit that was not complete.

I am very pleased with them. All orders I have placed with them I have been very satisfied."

"You can't count on Amazon to provide reliable shipping.Even if you choose next day or 2nd day shipping, your item may not even be processed to ship out for 3-4 days, even though the website states "usually ships within 24 hours" and even when they use advertising such as "need it by this Wednesday?" etc. When you phone them to try to find out the status of your order, they never have any information other than it is processing or has been sent to fulfillment. They can never tell you when your order might ship or even when you should expect to receive it, until it actually ships out. The Customer Service Department has little to no communication with the fulfillment or shipping departments at all.

By they way Amazon.com's customer service 800 number is 1-***-***-****. They do not publish this anywhere on their site for their customers.

While Amazon sometimes has very good low prices, their shipping and customer service leaves a lot to be desired. And should you have a problem, watch out, they most likely won't be able to help you at all."

"Recently I have been searching for an Xbox 360 to pre-order that did not require me to purchase an expensive bundle. While surfing the web I came across just such a thing on Amazon. The premium Xbox 360 system for the retail price of $399.99.

I placed my order and received the order confirmation from amazon within minutes and I elated. The order stood for three days until an email appeared in my inbox stating that the order had been canceled due to a system error.

That's fine I thought. I would continue to watch the site and when the product became available again I would re-order it. That's what I thought at least. The product is still listed but, no pre-order tag is present.

Today I went to Amazon.com to find they are pre-selling Xbox's in bundle form. This annoys me.
The fact that I ordered the product, was told they weren't selling the product, and it turns out they are. My satisfaction really isn't important to them. "

"Tons of items at multiple prices. Got me some monster cable 16Ga for 10 bucks, 15 shipped. Shipped in 2 days. Expected service from amazon."

"my first time doing business with amazon.com went well, so decided to try them again. this time went the same as the first time. i placed my order at 9pm est on 9/7/2005, and it was promptly shipped out the next day. everything went smoothly, and i plan on doing more business with amazon in the future."

"I was surprised to learn that even such a established store could behave irresponsably to it's customers. I placed an order which was supposed to be in deal. It was a printer on labor day sale. they sent me confirmation email and said my order was in process. But after more than 48 hours back, they told me that they were not going to send me the printer because they could not sell in such price. I don't know what to say after this. but all i have is a very bitter experience from an established store."

"I ordered couple of books. The store says the item will ship within 24 days. But the order says the item will ship within 5-7 days. This is ridiculous. Amazon is penalizing customers for their free shipping program. "

"I've ordered from Amazon numerous times and have never had a problem with them. They offer great prices as well as fast and effective service. I highly recommend them. "