"Walmart + flea market of the internet.

Sure it's a great place for decent prices... but sometimes it can still suck.

They usually have what you need... but sometimes it's just hard to find it. Their search engine could really use some work.

I may be a little harsh on them considering how much I buy from them. I trust them as a seller. I just don't always have faith that the super deals will come through. Most of the time that's the fault of the 3rd party sellers... but I still hold Amazon partially responsible since I'm buying through Amazon.com

I'll probably never stop using Amazon and would recommend it to any internet shopper. "

"Amazon is great. I have the prime account so i get fast shipping free on most items. Plus if i have a problem they fix, replace, or refund quickly. Would buy from again. "

"I always buy things from Amazon.com and they have always arrived on time and in great condition! "

"I order everything I can off of Amazon. I have the prime service and I love it. When I have had problems with my order, Amazon has always been easy to contact and fixes the issue quickly.

I also love how they have great shipping upgrades, and if I want my order overnight, I don't' feel like I am paying an arm and a leg to get an item quickly.

Love Amazon, and hope other companies follow suit with their policies. "

"Have had problems with my last 4 transactions with Amazon and am done. Their system is unreliable as you can buy an item, have your credit card charged and get a receipt but then days or weeks later, the transaction magically disappears from their system as if it never happened. I didn't have this problem in the past but recently on shoes, electronics, & clothing. I suppose they figure most of their sheep will continue coming back. The last purchase that actually shipped was delayed at every phase of the shipping process. Amazon didn't ship the items until after the estimated delivery date, 10 days, then they shipped via the FedEx ground, which took 5 business days from the Amazon warehouse to a Dallas address. WTF."

"Amazon is good the only problem is that many of the items they sell from sellers other than thmselves are marked up because Alazon takes a massive 15% commission. This causes prices to get overly infalted.

Still, there is no doubt that Amazon is the new Walmart."

"Great Online Store, specially kindle e-books. For me that buy from Chile is a great solution!!!

Love Amazon.com"

"Unbelievable experiences every time. I just purchased 3 times in 3 separate instances this week as I am building a new Home Theatre system and every time, the process was easy, the selection enormous and with their Amazon credit card the check out process extremely effective and efficient. All 3 orders shipped same day and got delivered the next day. Even when I was buying through a partner merchant. Well done Amazon and going forward after other experiences I have had online with buying electronics. I will only buy from here first. I didn't even care that all items were full retail price. Great service, dependability and convenience that you can trust has no price!"

"I order books and other items from Amazon on a regular basis and have never had a problem with their service. Their returns policy is excellent."

"I think I've had issues with orders off of Amazon twice... which is saying something, considering I opened my account in '04 and placed 15 separate orders in 2005 alone. One of the orders was fulfilled by Amazon and was damaged during shipment. They picked up the damaged item and sent a new one, no questions asked. The second was through a merchant seller.. I never received the item, and when the merchant stopped replying to my emails, Amazon stepped in to rectify the situation.

Amazon has excellent customer service, but 95% of the time it's unnecessary. Amazon consistently has the best selection of *everything* at some of the best prices. Amazon easily saved me hundreds on college textbooks alone.

My only complaint is recently, the Free Super Saver shipping isn't as fast as it was. Items used to arrive within a few days; now it seems to take a good week and a half... probably an incentive to subscribe to Prime. But hey--it's still free, so I can't complain too much."

"I have had mixed luck ordering with Amazon, if you order from them direct everything is fine. But when something comes from a third party merchant selling on Amazon, things are not always what you would expect!"

"Excellent service as almost always, received promptly communications of order and shipping. Amazon has one of the best returns policy on the internet as well as average to very good prices."

"I'm really surprised to see so many negative comments about Amazon. Personally I've been shopping on Amazon for the last 8 years, and have had problems with only 4 orders (1 of which was a marketplace merchant, and all of which were resolved immediately) out of 400+ orders. I generally make multiple purchases a week, so this adds up very quickly.

I research the products I purchase carefully, I pretty much always get exactly what I order, due to Prime shipping I get items extremely fast, and any problems I've had have always been resolved right away.

The only real interaction I've had with their customer service department was right before Christmas. 2 of my orders failed to arrive. I contacted Amazon on the 23rd (I celebrate Christmas on the 24th) and informed them that the wrong packages arrived. They re-sent both packages immediately, overnight, all on their cost, and they both arrived on the 24th.

The mix-up, I later discovered, was due to UPS shipping my packages to the wrong state, not on Amazon's side at all. This was hands down the most impressive customer service I have ever received from any vendor I have ever shopped from.

Another time an overnight order didn't arrive overnight. I was actually pretty irritated because I was excited about the package. I signed on to their support chat to let them know. I started talking about what happened and got distracted and left my computer unattended with chat support still open. The support person, not knowing how else to get a hold of me, credited my account for the overnight charge, emailed me that information and closed the chat. I didn't even have to ask for that. I would have still preferred my package on time, but that service was still exceptional.

Just this week I purchased a lot of items from non-Amazon stores, including Puma, Gap and various deal sites, and I am truly disappointed in how slow processing and shipping is after being spoiled by Amazon's service. With Amazon my items would have arrived yesterday. Unfortunately, it's not with Amazon, and processing just finished today and the items were shipped out at 8pm tonight (Wednesday), so I'll have them by Saturday, if I'm lucky. Shipping also cost me an arm and a leg, I could have easily used that money to buy more stuff!

Prime shipping, for me, pays for itself in less than a month in time and convenience alone. Sorry to hear that many of you had problems, but I love Amazon and I definitely can't imagine enjoying shopping as much as I do if they weren't around.

Just my 2 cents, but I'm definitely one happy camper."

"I am very disappointed as a prime member that spends a lot of money on amazon, I have come to trust the company and the retailers they allow to be markpetplace sellers. This situation was horrible, and caused me stress, not to mention having to cancel other accessory orders when onsale.com took forever to cancel orders. Others have contacted amazon and received $20 credits from supervisors, and I am requesting the same. The experience is below -names are omitted to be respectful.


Hello I am Pra&^^%%. I am the floor supervisor.

Me:Hello. I am writing to request a credit that other have received at amazon for the poor customer service associated with the onsale.com amazon marketplave fiasco. As a prime member that spends a lot of money on amazon, I have come to trust the company and the retailers they allow to be markpetplace sellers. This situation was horrible, and caused me stress, not to mention having to cancel other accessory orders when onsale.com took forever to cancel orders. Others have contacted amazon and received $20 credits from supervisors, and I am requesting the same. Please check my order history to see that I am a loyal longtime customer that has gained trust in amazon and those they certify to do sales via amazon marketplace. Others have gotten a credit from amazon, so I would respectfully request the same treatment.

Pra^&****:I understand your concern, John.
However as my previous colleague informed you earlier, we can't issue any promotional credit.

Me:Thanks. I am frustrated with the whole experience and now know other have gotten a credit. With the amount of money I spend as a prime member, I would respectfully request the same treatment.

Pra^&****:I'm not able to speak to the reasons for the other who may have received a credit for a similar situation in the past.
At this point, we can't issue any credit in this regard.

Me:Can you explain how others have gotten a credit then, and why they were eligible and I am not? My frustration grows with onsale selling items they didnt have via amazon, then not communicating, violation of amazon marketplace rules, and then sending a statement that they had no way to communicate with amazon marketplace members. This whole experience is unacceptable and now the frustrations grows. It certainly has injured amazons reputation with me as a long time loyal shopper. I am very disappointed in onsale, and now amazon. I was encouraged when others shared with me that supervisors gave them a credit due to the inconvenience and surely thought I would be treated in the same regard as other customers. Who else might I chat with that may be able to treat me the same as other customers?

Pra^^&&**:As I informed you earlier, we can't comment on the reasons others may have received the credit.
Unless there is a different issue I can help you with, I will be ending this chat.

About 30 seconds passed and this popped up:

Are you still there? You've been idle for 3 minutes, and I want to make sure our chat's still connected. If you aren't able to respond in 2 minutes, I'll need to close the chat.

Me:wow. "Unless there is a different issue I can help you with, I will be ending this chat." I think this is kind of an aggressive response, esp with the words I used like "respectfully request the same treatment." Please let me know the contact information for your supervisor- an email or phone number would suffice. And then we can end the chat.


Pra^&&***:I am sorry, we can't provide the supervisor's contact.
If you'd like to give us a call, our phone number is 1-***-***-****. We're available 24 hours a day, 7 days a week.

Me:Okay. what department or who should i ask to speak with...

Pra&^^^&&&:Once you call us at that number, please ask for a supervisor.

Me:okay. thank you. I found this very frustrating. I know you deal with many angry customers, but I did not swear or get aggressive and you wanted to end the chat. I will call and will post this chat on reselleratings.com so others dont have the same experience as I. Good night.

Pra^&****:I'm sorry if I sounded aggressive. I was trying to explain you our policy at this point of time. We hope to see you again at Amazon.com.
"

"I have placed 5 orders with Amazon over the last 2 years. I started with Christmas gifts for my wife 2 yrs ago, when 3 of the 4 books arrived for her. More recently, I have tried placing 4 orders with them. Of the 4 orders that I placed with them, 2 were cancelled because the vendor ws out of stock. When I ordered cell phones from them, the vendor still had them in stock even after they were scheduled to arrive at my house. It always said shipping soon, even after the approximate delivery date had passed. I ordered a computer from them that only had a quantity of 3, so I assume that was the reason it was cancelled. The next 2 orders were placed on hold by account specialists. The first one dealt with some cell phones to replace the ones that were cancelled amd the fact that when I learned that I could ship some items overseas directly, that is where i had it shipped. The account specialist placed my account on hold for 2 days, then did another 3 day investigation, informing me that my account had been compromised, which it hadn't, and they were closing my account. I needed to register for a new account and a new card. I used another account that I had and ordered the cell phones, this time shipping them to myself, and the order was placed on hold as the account specialist used the wrong credit card as well as the wrong address for the account. I am still waiting to get this resolved."