ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.02/5
Chance of future purchase:
4.32/5
Shipping & packaging:
4.29/5
Customer service:
4.10/5
Return/Replacement policy:
4.05/5
Featured Review


Verified
5/5

2022-12-05

Fast and reliable!

"Ordered the part and got it quickly. Awesome "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2022-12-06
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“We are happy you chose us to help you fix your appliance. Thank you for taking the time to review our site.

Kind Regards,
Brent
Customer Correspondence Team”


Verified
5/5

2022-12-05

they had what I wanted and sent fast

"They had the products I needed and it was at my front door in a couple of days"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2022-12-05
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to review our site. We hope you'll consider our company the next time you have appliance parts needs!

Kind Regards,
Matt E.
Customer Correspondence Team


Verified
5/5

2022-12-05

Great customer service and fast delivery!

"Had a question so I called and spoke with a very helpful customer service representative...she confirmed correct part. I received the part sooner than expected. Thanks APP."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2022-12-05
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“You are very welcome! We hope you'll consider our company the next time you have appliance parts needs!

Kind Regards,
Matt E.
Customer Correspondence Team


Verified
5/5

2022-12-05

Parts received on schedule, fit correctly, easily replaced

"I watched the video on replacing the washing machine pump and belts, ordered the parts and replaced them as in the video. Everything fit as it should and my washing machine is up and washing clothes as it should. Thank you Appliance Parts Pros."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2022-12-05
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“You are most welcome! We're so glad that you found our repair videos helpful!

Kind Regards,
Matt E.
Customer Correspondence Team


Verified
5/5

2022-12-05

Ovenbulbs hard to find

"2visits to hardware didn't fit. Ordered from this Co.
Was here in 2 days & fit perfectly.
Helps to have model # always.
"


Rep reply posted 2022-12-05
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for using our site and for your feedback. We hope you'll consider our company the next time you have appliance parts needs!

Kind Regards,
Matt E.
Customer Correspondence Team


Verified
5/5

2022-12-05

Excellent customer service

"Had what i needed. Great price along with excellent customer service."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2022-12-05
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to review our site. We hope you'll consider our company the next time you have appliance parts needs!

Kind Regards,
Matt E.
Customer Correspondence Team


Verified
5/5

2022-12-04

Great Customer Service

"Ordered OEM refrig parts. Big problem with FedEx delivering to wrong address. Contacted ApplianceParts customer service and they made good on a new order immediately."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2022-12-05
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to review our site. We hope you'll consider our company the next time you have appliance parts needs!

Kind Regards,
Matt E.
Customer Correspondence Team


Verified
5/5

2022-12-04

Excellent customer service

"Not only did April speak fluent English-which was a plus-but she gave excellent service! I told her I couldn’t wait one month for the part ordered due to my heavy volume of cooking during the holidays. She had the part in my home witching ONE week. Wow!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2022-12-05
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for letting us know how much you liked our services. We hope you'll consider our company the next time you have appliance parts needs!

Kind Regards,
Matt E.
Customer Correspondence Team


Verified
5/5

2022-12-04

WH12X10468 Washer Control Board Assembly Programming.

"I purchased a new Control Board Assembly and installed it in my GE Model No, WBVH5300KOWW Washer and had the same problem I see a loot of people having which is Programming your new Control Board.
When I received my new controller I to had problems programming the controller because it did not start up with the 3 dashes the programming instructions tell you will appear when you power the controller up and I to was a bit confused as to how to program the new controller but I figured this confusion out and I think this will help a lot of you out and get your new controller to program for your Model washer.
If you install you new controller and when it is powered up it does now show the 3 --- as per the Procedure Programming Instructions all is not lost. There are 2 ways to program these controllers and like I said if the 3 ---'s do not appear when the controller is energized then you will have to resort to the next step.
Appliance Parts Pro's will email you several sheets that are for Service Technicians Only and from this paperwork you can access the controller and choose you Model Washer and install the Proper Operating Software for your Model Washing Machine.
Once I followed the instructions the controller programed and my machine worked perfectly.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2022-12-05
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for letting us know how much you liked our services. We hope you'll consider our company the next time you have appliance parts needs!

Kind Regards,
Matt E.
Customer Correspondence Team


Verified
2/5

2022-12-04

Over priced part by 66%, same for s&h.

"Good source to find & I.D. Part, good video install instructions. Part costs are out of line with other suppliers & Amazon."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Rep reply posted 2022-12-05
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to share your experience with us. All the parts we sell are genuine manufactured parts that come with a one-year manufacturer's warranty. We set our prices to be in line with manufacturer cost. Some retailers sell second-hand or refurbished parts which are what allows them to sell the part for a reduced price. Most of these retailers don't carry a warranty or at best only a 30-day one. If you require any assistance please give us a call at 877/477/7278 and one of our agents will be glad to assist you. ”


Verified
5/5

2022-12-03

Appliance Parts Pro people are very helpful

"I ordered a new tub seal gasket because my dishwasher was leaking on lower right corner. The part came very quickly. I watched a YouTube video first to make sure I knew what I was doing. Tried out my dishwasher afterwards and once or twice it leaked a little but I think it's because I didn't push the door in tightly (installation by someone else wasn't the best). The guys at Appliance Parts Pro gave me a phone number to call if I had problems but everything is good now! Thanks A.P Pro"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2022-12-05
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“You are very welcome! We hope you'll consider our company the next time you have appliance parts needs!

Kind Regards,
Matt E.
Customer Correspondence Team


Verified
5/5

2022-12-03

Kitchen aid kfp1466 replacement panel

"Pulse button broke ordered replacement panel and it worked like new again. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2022-12-05
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to share your experience. We hope you'll consider our company the next time you have appliance parts needs!

Kind Regards,
Matt E.
Customer Correspondence Team


Verified
5/5

2022-12-02

Spot On.

"The needed part was easily identified, ordered and more promptly delivered than expected. Bob’s your uncle."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2022-12-05
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to review our site. We hope you'll consider our company the next time you have appliance parts needs!

Kind Regards,
Matt E.
Customer Correspondence Team


Verified
5/5

2022-12-02

Quick delivery easy instruction video

"As usual quick delivery easy to understand video on how to install I do all my own repairs now saved me thousands the video enables anyone to carry out the repair without the need for a contractor do not be intimidated do it your self trust me it's so easy "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2022-12-05
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to share your experience. We're so glad that you found our repair videos helpful!

Kind Regards,
Matt E.
Customer Correspondence Team


Verified
4/5

2022-12-02

Pefect Match

"The part was a perfect match for my broken one! Thanks!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2022-12-05
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“You're welcome! We hope you'll consider our company the next time you have appliance parts needs!

Kind Regards,
Matt E.
Customer Correspondence Team