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Product & services pricing
4.03/5
Chance of future purchase:
4.32/5
Shipping & packaging:
4.30/5
Customer service:
4.09/5
Return/Replacement policy:
4.05/5
Featured Review


Verified
5/5

2022-06-23

They have not failed to deliver yet!

"I have bought parts for a variety of home appliances from Appliance Parts Pros, and I find their diagrams and exploded views to be accurate, and easy to use. So far, they have delivered the right parts on time, with no errors. I'll always start there."

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Rep reply posted 2022-06-30
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“We appreciate you taking the time to leave us positive feedback on your experience. Thank you for choosing AppliancePartsPros.com for your appliance repair needs.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2022-06-23

Great service, OEM parts

"Received OEM parts quickly, and was able to repair washer with help of AppliancePartsPros video. Thank you"

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Rep reply posted 2022-06-30
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for using our site and for your feedback. We'll be there for you next time, too!

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2022-06-23

Great place to shop for original parts.

"My experience with this site has always been pleasant. My parts are deliver promptly and in their original package."

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Rep reply posted 2022-06-30
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thanks for the nice review. It means a lot. We are happy to hear you benefited from our services.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
2/5

2022-06-23

Slow Delivery

"Ordered part for washer and took over a week to receive. "

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Rep reply posted 2022-06-30
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to share your experience with us. It looks like you chose our Economy shipping option, which typically arrives within 3 - 6 business days. It is our most affordable, but also slowest option.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2022-06-23

Freezer gasket

"Ordered a new gasket for my 12-year-old freezer. Appliance Parts Pros shipped it in a timely manner. Came in a large box to cut down on kinks from rolling too tightly in shipping."

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Rep reply posted 2022-06-30
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for letting us know how much you liked our services. We appreciate your endorsement!

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2022-06-23

Great service for difficult to find parts!

"AppliancePartsPros.com gets you the hard-to-find parts you need in a hurry and the supply chain issues prevalent with other companies did not seem to slow them down! Way to go, AppliancePartsPros.com"

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Rep reply posted 2022-06-30
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for sharing your feedback with us. We enjoy hearing from our customers.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2022-06-22

RIGHT PARTS,RIGHT PRICE and delivered on time.

"right parts,right price and delivered on time.good job thx."

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Rep reply posted 2022-06-30
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thanks for your feedback. We are happy to hear that the repair went well.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2022-06-21

FRIDGE PARTS

"EVERYTHING I ORDERED CAME IN ASAP AND WAS EXACTLY WHAT I ORDERED. WILL USE AGAIN"

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Rep reply posted 2022-06-30
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for the endorsement. We look forward to helping you with any future appliance repair needs you may have.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2022-06-21

Right part

"Got the right part the first time. Installed as described. Paid a little more than the lowest price out there, but the expert advice behind it was worth it. No more leaky fridge. Thanks."

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Rep reply posted 2022-06-30
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to review our site. Your feedback is much appreciated.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
3/5

2022-06-19

Somewhat

"Haven’t installed the filter as yet, but the freezer tray isn’t very close to an original replacement equipment. No bottom and hook tabs had to be worked to make it useable. Price was extremely expensive for a tray w/o a bottom and didn’t fit.
I received a call from Kallie H aCall Center Rep. she politely advised me that I had ordered the wrong part,and that is why it didn’t fit properly. What I should have done was to give the company a call when it was questionable. Although the ordering left a little to be desired, it was definitely my fault. I appologize for you first reply.
"

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Rep reply posted 2022-06-21
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to share your experience with us. It actually sounds like you may not have ordered the correct part. If you'd like, we can help you get the correct part and place a return for the one that you ordered. I apologize for any confusion.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2022-06-21

parts were exactly what I needed and they arrived quickly

"great delivery parts were great"

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Rep reply posted 2022-06-30
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for filling out the survey. We appreciate your review.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2022-06-21

Fast and Accurate

"Correct parts arrived quickly and video was helpful as well"

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Rep reply posted 2022-06-21
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to share your experience. We are happy you found us.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2022-06-20

Excellent

"Fast delivery-affordable prices"

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Rep reply posted 2022-06-21
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to review our site. We are happy everything worked out.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2022-06-20

Microwave Issue Solved

"APP was amazing. They saw a billing address issue on my order, reached out to resolve it on a Sunday and quickly sent the corrected confirmation immediately . I expected the item in a few days and I was pleasantly surprised when it showed up the next day (Monday). I was able to get the Microwave working that day and.... Hot Pockets for everyone! Great customer service and awesome follow through!

-Kevin in Corona, CA
"

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Rep reply posted 2022-06-21
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for writing this review. We hope the repair was successful.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2022-06-19

Rapid fulfillment of order

"Ordered on a Saturday. Shipped on Monday. Received on Tuesday. Quick, no-hassle fulfillment of the order. Exact replacement for a failed dishwasher part. Unit now functions as well as when new."

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Rep reply posted 2022-06-20
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for telling us. Congrats on the repair.

Kind Regards,
Cheryl T,
Customer Correspondence Team”