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Product & services pricing
4.01/5
Chance of future purchase:
4.32/5
Shipping & packaging:
4.30/5
Customer service:
4.08/5
Return/Replacement policy:
4.06/5
Featured Review


Verified
5/5

2022-02-14

Replace dryer on off knob

"Ordered on line, prompt delivery. Installed. Works great ."

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Rep reply posted 2022-02-28
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for filling out the survey. We appreciate your review.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2022-02-14

Intermittent operation of heating element

"Replaced the infinite switch for the right front heating element on a GE 30 inch Slide in electric range. The eye would barely heat or go to max heat of its own accord. ordered the replacement part and it got here quickly. Replaced the switch and it is now working like it should. This is after I spent a too much time trying to figure out how to get through the sheet metal to the switch and going through an exercise to get the right part. Tech support was very helpful and patient."

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Rep reply posted 2022-02-28
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to review our site. Your feedback is much appreciated.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
4/5

2022-02-14

Great site for parts!

"Appreciate the videos provided to zero in on the problem."


Rep reply posted 2022-02-28
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for sharing your feedback with us. We enjoy hearing from our customers.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
1/5

2022-02-14

NO REFUND

"The return page lets you select "part was installed and did not solve the issue" but you CANNOT return a installed part. Very misleading after I spend time and money mailing the parts. BE HONEST!!!"

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Rep reply posted 2022-02-28
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“I apologize for any confusion. Per our return policy (https://www.appliancepartspros.com/customerservice/returns.aspx), parts must be in new, resalable condition, which means that all gas and electrical parts must not have been installed. Everything returned to us goes through an inspection process to ensure that it is still in brand new condition, so that we can be confident when we restock it that any future customer that may buy this item is getting it in new, unused condition.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2022-02-14

Great service

"Right parts fast delivery thanks"

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Rep reply posted 2022-02-25
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for your valuable feedback. We appreciate that you chose us for your appliance repair needs.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2022-02-14

Dryer Parts

"Ordering was easy.
Part was delivered when promised
"


Rep reply posted 2022-02-25
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for using our site and for your feedback. We'll be there for you next time, too!

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2022-02-14

Quick delivery on the parts. Videos were super helpful.

"Changed drum support rollers and roller axle on my dryer. Also replaced dryer drum felt seal."

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Rep reply posted 2022-02-25
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thanks for the nice review. It means a lot. We are happy to hear you benefited from our services.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2022-02-14

Great advice, great parts, great price, and quickly

"Helped m diagnose my washer issue. Provided the right parts quickly at a great price. Thanks!"

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Rep reply posted 2022-02-25
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for letting us know how much you liked our services. We appreciate your endorsement!

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2022-02-14

A KitchenAid control panel at an OK price on time.

"Got what I needed in a reasonable amount of time and 1/2 hour later my dishwasher was as good as new."

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Rep reply posted 2022-02-25
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thanks for your feedback. We are happy to hear that the repair went well.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
1/5

2022-02-13

Canceled

"Amazon delivered the pump the next day at1/4 the price"

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Rep reply posted 2022-02-25
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“We apologize if our pricing didn't meet your expectations. Unlike many other vendors, we source everything from the original manufacturers to ensure quality and compatibility. We also do our best to offer the most affordable parts with the best benefits that our competitors can't match, like free technical resources and a 365-day warranty.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2022-02-13

Life Savers

"I was cleaning out the fridge and I broke one of the shelves. I needed to fix it fast for my rental. This company found the part and mailed it out super fast. Life savers. "

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Rep reply posted 2022-02-25
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for the endorsement. We look forward to helping you with any future appliance repair needs you may have.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2022-02-13

Excellent service

"Excellent quick customer service "

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Rep reply posted 2022-02-25
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to share your experience. We are happy you found us.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2022-02-13

Great Service

"Looked up the part number on Appliance Parts web site. They had it in stock. Received parts in a timely manner. Parts fit exactly and fixed the problem…."

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Rep reply posted 2022-02-25
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to review our site. We are happy everything worked out.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2022-02-12

FANTASTIC - these help even novices like me!

"FANTASTIC - these help even novices like me!"

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Rep reply posted 2022-02-25
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for writing this review. We hope the repair was successful.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2021-02-17

Best..Service..Ever..!

"Bought cold & hot water inlet valves for my LG front load washer. So easy to find the right part #s and the repair video made it a quick and easy fix (love the videos!). Did have to do hardware store run to get new hoses - old hoses were original to washer and leaking. Biggest issue, I paid for expedited shipping because we had company coming, but Fdx took 10 days getting it to us. Not the fault of APPros - they shipped it the same day I ordered it. Love APPros, they have saved me big $$$ since finding their website!
[P.S. Could you put a search function on the Q&A's? Would make it quicker to find an answer if someone already asked the question. Thanks]
"

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Rep reply posted 2021-02-18
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for sharing your experience. Don't forget to check us out on Facebook.

Kind Regards,
Cheryl T,
Customer Correspondence Team”