ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.02/5
Chance of future purchase:
4.32/5
Shipping & packaging:
4.30/5
Customer service:
4.07/5
Return/Replacement policy:
4.06/5
Featured Review


Verified
2/5

2021-12-29

Where is it?

"Still waiting for it to get to me. Shipping communication is horrible."

Detailed Review Benchmark + -
Overall product shipping and delivery process

Rep reply posted 2022-01-17
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for sharing your experience. Per your tracking, it shows that your order was delivered on 12/29. If this is not the case, please let us know and we will help resolve the situation.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2021-12-29

Right Part, Fast Delivery

"I wasn't sure if the part I ordered was an exact fit for my freezer shelf tray. It turned out that is was the correct part for my refrigerator. Best of all, it arrived a week earlier than originally indicated; it arrived 3-days after order. Very happy. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2022-01-17
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for choosing AppliancePartsPros.com. Your comments are most welcome.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2021-12-29

The part fit and worked perfectly

"I was unsure about which switch to order for my stove top, but the people at Appliance Parts Pros steered me in the right direction. I had a Whirlpool stove top on which the main burner would only operate on high; swapping in a new switch cured this, and now it works as-new! There were potentially 3 different switches, but they sent me the right one the FIRST time, and shipped FAST too. Thank you for a job well-done!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Rep reply posted 2022-01-17
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for completing the feedback form. We are happy you chose us to help you fix your appliance.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2021-12-28

Good result

"I have a front load washer that was displaying a few codes but a draining issue was the most prevalent. I order a new drain pump even though it tested OK. I installed the new pump and all is good again. Thx."

Detailed Review Benchmark + -
Pricing of products and services
Overall product shipping and delivery process

Rep reply posted 2022-01-17
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to let us know how we did. Your review was very nice.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2021-12-28

Exact part needed

"Went perfect. Timely delivery."

Detailed Review Benchmark + -
Pricing of products and services
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2022-01-17
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for filling out the survey. We appreciate your review.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2021-12-28

GREAT PARTS, POOR SERVICE FROM FEDEX

"I found the parts that I needed with the online schematics. Prices were reasonable, shipping also. When the parts finally arrived (5 days late) they were new, fir correctly and operated correctly. I have bookmarked Appliance Parts Pro for my future mart needs."

Detailed Review Benchmark + -
Pricing of products and services
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2022-01-17
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to review our site. Your feedback is much appreciated.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2021-12-28

Worked Well

"I was able to locate the correct part by following instructions, ordered it and the part arrived quickly (paid the extra fee). All aspects worked well and our microwave was up and running in three days. Thank you!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2022-01-17
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for sharing your feedback with us. We enjoy hearing from our customers.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2021-12-27

Excellent Experience

"APP has been my go-to support for appliance repairs for several years. Information and inventory are very comprehensive and the videos make any job seem easy. I refer all of my family and friends to their website. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Rep reply posted 2022-01-17
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“We appreciate you taking the time to leave us positive feedback on your experience. Thank you for choosing AppliancePartsPros.com for your appliance repair needs.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
3/5

2021-12-27

Fast yes, accurate no

"2 of 3 parts ordered were correct. Not sure who’ error. Parts diagram or supplier."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2022-01-17
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“We appreciate your feedback. Thanks for letting us know. We hope you'll still consider our company the next time you have appliance parts needs.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2021-12-26

Great Experience

"I ordered this part from Appliance Parts Pros on a Thursday afternoon. They guaranteed it would be shipped out the next day, Friday, and it was. I received the part on Monday. It was boxed in several inches of protective foam rubber. I installed it on Tuesday and it worked perfect."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2022-01-17
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you so much for taking the time to give us feedback. We are glad you liked our services.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
4/5

2021-12-26

Cheaper prices on Amazon

"Easy to use, delayed by fed ex , 17.99 4-pack on Amazon. Use them next time"


Rep reply posted 2022-01-17
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for your valuable feedback. We appreciate that you chose us for your appliance repair needs.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2021-12-26

Frig led lights

"Easy ordering and delivered on time"


Rep reply posted 2022-01-17
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for using our site and for your feedback. We'll be there for you next time, too!

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2021-12-25

Right part, fast delivery.

"They sent me the part I needed and it got here faster than promised."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2022-01-17
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thanks for the nice review. It means a lot. We are happy to hear you benefited from our services.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2021-12-25

Will Use Again

"Great selection and price. Came next day!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2022-01-17
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for letting us know how much you liked our services. We appreciate your endorsement!

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2021-12-25

washer dryer parts

"full order arrived quickly. all parts fit perfectly. what's not to like?"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2022-01-17
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thanks for your feedback. We are happy to hear that the repair went well.

Kind Regards,
Cheryl T,
Customer Correspondence Team”