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Product & services pricing
4.01/5
Chance of future purchase:
4.31/5
Shipping & packaging:
4.30/5
Customer service:
4.07/5
Return/Replacement policy:
4.04/5
Featured Review


Verified
5/5

2021-04-15

Excellent Customer Service

"Fast, knowledgeable and courteous service. What more could a customer ask for? "

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Rep reply posted 2021-04-21
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you so much for taking the time to give us feedback. We are glad you liked our services.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
4/5

2021-04-15

Oven Glass

"They had the replacement oven door glass in stock. The only bad thing about APP’s is they make you pay for return shipping. They need to take a page out of Amazon’s Book. "

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Rep reply posted 2021-04-21
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for your valuable feedback. We appreciate that you chose us for your appliance repair needs.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2021-04-10

Great service

"AppliancePartsPros were very helpful and responded quickly to my questions. Received part and fixed Samsung range display in 5 minutes. Thanks so much for your service!


"

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Rep reply posted 2021-04-21
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for using our site and for your feedback. We'll be there for you next time, too!

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2021-04-08

Helpful parts information and fast delivery

"Their website was easy to navigate and provided helpful information to select the right part. Ordered part arrived timely and cost only slightly more than the internet seller named after the world's largest river that could not ship it to me in the same time frame. I will continue to use this seller. "

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Rep reply posted 2021-04-21
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for letting us know how much you liked our services. We appreciate your endorsement!

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2021-04-08

Bulb works perfectly

"Our local supplier told us the bulb was no longer in production.
We were thrilled to find an original GE bulb and it worked perfectly.
"

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Rep reply posted 2021-04-08
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thanks for your feedback. We are happy to hear that the repair went well.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
1/5

2021-04-07

Paid - but no product

"I needed a part for my dishwasher. They were out of stock, and they told me if I order it, when comes back into stock they will ship it. Two days later it shows on their website 3 in stock- buy it know we will ship it out. I called them and they said we are out of stock and won't be in until the end of May. They have my money, their website says its in stock, but I won't get it for six weeks. "

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Rep reply posted 2021-04-21
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“We're always striving to improve our customers' experience, so we appreciate your feedback. I do apologize for any inconvenience this situation may have caused. It looks like your item did ship and arrive on 4/15. If this is not the case, please let us know and we will rectify it. We strive for 100% customer satisfaction, so if there is anything else we can do, please let us know.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2021-04-07

Great Service

"Received the part I ordered earlier than promised . Perfect original equipment ,went together
well without any problems . Looks good as it should
"

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Rep reply posted 2021-04-08
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for the endorsement. We look forward to helping you with any future appliance repair needs you may have.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2021-04-07

All goid

"Part was delivered in a timely manner . Have not had time to install it yet"

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Rep reply posted 2021-04-08
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to share your experience. We are happy you found us.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
1/5

2021-04-07

Still waiting

"Have not received order as of yet."


Rep reply posted 2021-05-04
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to share your experience with us. I do show that your order was delivered on 4/8. If this is not the case, please reach out and let us know and we will do our best to help.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2021-04-06

Great job

"The store that I bought this from failed to get the work order to the drivers of the truck and they were surprised to have to reverse the doors of the refrigerator but they were happy to do it for me and they did a great job"


Rep reply posted 2021-04-08
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to review our site. We are happy everything worked out.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
1/5

2021-04-06

Fraud

"Still have not received my $60 knob"

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Rep reply posted 2021-05-04
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to share your experience with us. I do show that that knob was delivered on 4/16 per your tracking information. If this is not the case, please let us know and we will work to help resolve the situation.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2021-04-06

Had just what I needed

"Ordering springs for my refrigerator door was easy thru the web site. Fast delivery and package was in good shape."

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Rep reply posted 2021-04-08
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for telling us. Congrats on the repair.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2021-04-06

good company

"had my part, delivered on time and a reasonable price"

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Rep reply posted 2021-04-08
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for sharing your experience. Don't forget to check us out on Facebook.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2021-04-05

Saved me money

"Parts were delivered quickly. High quality, good packaging. No need for a service repairman. Online video totally accurate."

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Rep reply posted 2021-04-08
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for choosing AppliancePartsPros.com. Your comments are most welcome.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


5/5

2021-04-01

Thank you!

"My washer would not let in cold water. I could not figure it out so I went on the ApplicancePartsPros and gave them my make and model. The lady knew right away what was wrong and even gave me a link to a video to show me how to replace the part. They are amazing...it worked just like they said and I now have cold water. I truly wish there were more services like this...love them. Really appreciate you folks.

Michael
Wash DC Area
"

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Rep reply posted 2021-04-05
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thanks for your feedback. We are happy to hear that the repair went well.

Kind Regards,
Cheryl T,
Customer Correspondence Team”