ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.01/5
Chance of future purchase:
4.31/5
Shipping & packaging:
4.30/5
Customer service:
4.07/5
Return/Replacement policy:
4.04/5
Featured Review


Verified
5/5

2021-03-16

Old gas GE stove

"Great being able to view the schematic of my GE stove and ordering the correct parts for it. Every piece I ordered fit perfectly.
Thank you
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2021-03-18
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for telling us. Congrats on the repair.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2021-03-16

They had the right parts

"I received my parts quickly "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2021-03-18
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for sharing your experience. Don't forget to check us out on Facebook.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2021-03-16

Easy replacement

"Great ordering experience. Video made it easy"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2021-03-18
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for choosing AppliancePartsPros.com. Your comments are most welcome.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2021-03-14

Product replacement was perfect

"I got the part to replace my uib for my Electrolux induction range. Swapped it out, worked like a charm.

The board came well protected and just worked.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2021-03-18
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for completing the feedback form. We are happy you chose us to help you fix your appliance.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2021-03-14

Great service!

"Great service, from the online chat rep who confirmed I'd found the right part number, to the online ordering system, to the quick delivery. Will definitely use again."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2021-03-18
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to let us know how we did. Your review was very nice.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2021-03-13

Very Pleased

"This company was very helpful in diagnosing the issue and suggested the correct part. The cost was reasonable and shipping was timely."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2021-03-18
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for filling out the survey. We appreciate your review.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
2/5

2021-03-12

Good parts bad directions

"The parts we ordered were fine however the video on how to rewrite things was different from the original wiring set up. This caused things to blow a circuit. We ended up having to hire a repairman to come and problem solve it.It ended up causing a few more parts to go bad snd then we needed to replace them as well. 90% if the project was straight forward but the last 10% was not. Lesson learned. Will not likely attempt something like this again. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2021-03-18
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you so much for taking the time to give us feedback. I apologize that the video did not help you out. A single part is compatible with hundreds of models of appliance, and we are only able to film a how-to video on one model that may differ from others.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2021-03-12

Very Satisfied

"Our item was delivered very promptly and in good condition. I will use Appliance Pros again."


Rep reply posted 2021-03-18
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to review our site. Your feedback is much appreciated.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2021-03-12

Service was great

"Not only did the item arrive promptly, I completed the repair completed in about 15 min"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2021-03-18
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for sharing your feedback with us. We enjoy hearing from our customers.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2021-03-12

Very fast delivery

"Purchased two items for an older storage refrigerator that took it from barely functional to efficient again. The website was great for determining which parts were appropriate for our refrigerator. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2021-03-12
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“We appreciate you taking the time to leave us positive feedback on your experience. Thank you for choosing AppliancePartsPros.com for your appliance repair needs.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2021-03-11

I count on Appliance Parts Pros

"I've ordered from APP many times before. Have had nothing but a quality experience.

Parts are OEM, fit, work and they usually have videos and info on their site to help installation, if needed.
Prices are reasonable if not downright cheap, in comparison to other online equivalents.

I will only buy from APP, unless they just don't have the part I need. And that's yet to be the case. They have everything.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2021-03-12
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“We appreciate your feedback. Thanks for letting us know. We hope you'll consider our company the next time you have appliance parts needs!

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
3/5

2021-03-11

Oven part

"I ordered a oven part on March 3. Have not been given any info on ship date. It was out of stock at time of order. fyi"


Rep reply posted 2021-03-12
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“We apologize for any inconvenience the delay has caused. The estimated date of arrival that we provide for back ordered parts is the time frame we get from the manufacturer. It is subject to change (sometimes sooner, times later). As soon as we receive back ordered parts, we immediately ship them out. Again, we regret the delay. If at anytime you wish to cancel your backorder, please contact us and we will be happy to assist you.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2021-03-10

Unbelievable Customer Service, Great.

"Great service, these people care about their customers."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2021-03-11
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you so much for taking the time to give us feedback. We are glad you liked our services.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
3/5

2021-03-09

creased

"The plastic oven face plate for the control panel was folded by the distributor and so it had a crease in the middle which is very obvious and has a bad appearance. "


Rep reply posted 2021-03-11
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to share your experience with us. I apologize that your part came creased. Please keep in mind that we have a 365 day warranty, so if a part comes in less than perfect quality, just let us know and we will take care of it.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2021-03-09

EASY JOB.

"REPLACED ENTIRE ICE DISPENSING MODULE IN 15 MINUTES. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2021-03-11
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for your valuable feedback. We appreciate that you chose us for your appliance repair needs.

Kind Regards,
Cheryl T,
Customer Correspondence Team”