ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.94/5
Chance of future purchase:
4.21/5
Shipping & packaging:
4.25/5
Customer service:
3.93/5
Return/Replacement policy:
3.92/5
Featured Review


Verified
5/5

2024-10-28

JennAir parts

"Very good experience. Part was sent very quickly. Customer Service was helpful and tried to answer all of my questions, but were unable to identify what the problem was with the control panel on the oven."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2024-10-29
A rep from AppliancePartsPros.com, appliancepartspros12, has responded:

“Thank you for taking the time to review our site. We are happy everything worked out.

Kind Regards,
Matt E.
Customer Correspondence Team


Verified
4/5

2024-10-28

APP COMES THROUGH AGAIN!

"Same as last time! Had the right part and it fixed the problem, shipping seemed a little slower, but still got my parts in 3 days"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2024-10-29
A rep from AppliancePartsPros.com, appliancepartspros12, has responded:

“Thank you for taking the time to review our site. We are happy everything worked out.

Kind Regards,
Matt E.
Customer Correspondence Team


Verified
5/5

2024-10-28

Very satisfying experience

"Easy ordering, great service, better part, lower cost"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2024-10-29
A rep from AppliancePartsPros.com, appliancepartspros12, has responded:

“Thank you for taking the time to review our site. We are glad you liked our services.

Kind Regards,
Matt E.
Customer Correspondence Team


Verified
5/5

2024-10-27

Excellent

"The right part, and on time"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2024-10-29
A rep from AppliancePartsPros.com, appliancepartspros12, has responded:

“Thank you for taking the time to review our site. We are glad you liked our services.

Kind Regards,
Matt E.
Customer Correspondence Team


Verified
5/5

2024-10-27

Always on time

"A1 service and on time delivery"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2024-10-29
A rep from AppliancePartsPros.com, appliancepartspros12, has responded:

“Thank you for taking the time to review our site. We are glad you liked our services.

Kind Regards,
Matt E.
Customer Correspondence Team


Verified
5/5

2024-10-27

Parts perfect. Video excellent

"Order to repair parts for my may.Tag dishwasher. They made it easy to find the parts, get them ordered, received quickly, and most importantly had an installation video that was perfect. All is back in working order and I am a happy camper!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2024-10-29
A rep from AppliancePartsPros.com, appliancepartspros12, has responded:

“Thank you for taking the time to review our site. We are happy you chose us to help you to get the correct part needed in repairing your appliance.

Kind Regards,
Matt E.
Customer Correspondence Team


Verified
5/5

2024-10-27

Washer repair

"Was asked to repair a washer for a client. Wasn't sure that I would be able to pinpoint the problem. AppliancePartsPros' website allowed me to enter the symptoms of the problem and offered a OE part that was known to correct the problem 99% of the time. The part arrived the next day and I was able to repair the washer and get my client up and running quickly. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2024-10-29
A rep from AppliancePartsPros.com, appliancepartspros12, has responded:

“Thank you for taking the time to review our site. We are happy to hear you benefited from our services.

Kind Regards,
Matt E.
Customer Correspondence Team


Verified
2/5

2024-10-26

Veg Tray

"Part arrived broken. Customer service failed to timely fix."

Detailed Review Benchmark + -
Pricing of products and services
Overall customer service

Rep reply posted 2024-10-29
A rep from AppliancePartsPros.com, appliancepartspros12, has responded:

“Hello Cornelius,

I'm so sorry that your order arrived damaged. We show that you did contact us on 10/22/24 and advised us that your part arrived damaged. We issued you a replacement but the part was out of stock and went on backorder. I checked the replacement order and it does show that the part did ship out yesterday 10/28/24. I apologize for the delay.

Kind Regards,
Matt E.
Customer Correspondence Team


Verified
5/5

2024-10-26

yes it worked

"very good... no problems all is ok"

Detailed Review Benchmark + -
Pricing of products and services
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2024-10-29
A rep from AppliancePartsPros.com, appliancepartspros12, has responded:

“Thank you for taking the time to review our site. We are happy everything worked out.

Kind Regards,
Matt E.
Customer Correspondence Team


Verified
5/5

2024-10-26

Tray Replacement

"Trays fit perfectly and they arrived earlier than expected. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2024-10-29
A rep from AppliancePartsPros.com, appliancepartspros12, has responded:

“Thank you for taking the time to review our site. We are glad you liked our services.

Kind Regards,
Matt E.
Customer Correspondence Team


Verified
5/5

2024-10-25

great job

"1st one was broken but they made it right i love ordering from this company "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2024-10-25
A rep from AppliancePartsPros.com, appliancepartspros12, has responded:

“Thank you for your valuable feedback. We appreciate your repeat business!


Kind Regards,
Jason
Customer Correspondence Team”


Verified
5/5

2024-10-25

Ice maker for LG indoor

"
got exactly what I needed and it is working great.
"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2024-10-25
A rep from AppliancePartsPros.com, appliancepartspros12, has responded:

“Thank you for taking the time to let us know how we did. We appreciate that you chose us for your appliance repair needs.


Kind Regards,
Jason
Customer Correspondence Team”


Verified
5/5

2024-10-25

Trial and Error with Good Results!

"As a trouble shooter from various experiences in my life, this was a first into unknown territory. First attempt was good for one wash. Further guessing since I had not attempted to replace the tubing, I cut off 1/4 to 3/8" of the tubing going onto the component and zip tied it to ensure it was secure and no air or vacuum leak. So far, so good, working fine! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2024-10-25
A rep from AppliancePartsPros.com, appliancepartspros12, has responded:

“Thank you for taking the time to review our site. We look forward to helping you with any future appliance repair needs you may have.


Kind Regards,
Jason
Customer Correspondence Team”


Verified
5/5

2024-10-24

Exemplary service.

"Ordered an extra refrigerator shelf for a Whirlpool unit. The part was as described and delivered quickly."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Rep reply posted 2024-10-24
A rep from AppliancePartsPros.com, appliancepartspros12, has responded:

“Thank you for letting us know how much you liked our services. We hope you'll consider our company the next time you have appliance parts needs!

Kind Regards,
Jason
Customer Correspondence Team”


Verified
5/5

2024-10-24

Refrigerator parts

"I ordered the wrong parts and called to get the parts returned. The woman I spoke to couldn't have been nicer. She not only gave me rma numbers for return she ordered me the right parts."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2024-10-24
A rep from AppliancePartsPros.com, appliancepartspros12, has responded:

“Thank you for taking the time to review our site. We are happy everything worked out.

Kind Regards,
Jason
Customer Correspondence Team”